canny-autopilot
Canny Autopilot is an AI-powered feedback management tool that automates feedback discovery, deduplication, analysis, and responses to help product teams capture, organize, and act on customer feedback.
canny-autopilot is automation software teams evaluate for automation. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.
Review official source →Used in These Packs
Quick Overview
Best for: Automation
What it does
Automation software for decision-makers comparing workflow fit and alternatives.
Best fit
Automation
Pricing snapshot
Freemium from Free - includes 25 Autopilot credits / month
Next step
Compare canny-autopilot with similar tools before you shortlist it.
Compare this tool before you shortlist it
Review alternatives, pricing posture, and workflow fit side by side.
canny-autopilot
Autopilot is an AI-driven feature of Canny that automates feedback collection, organization, analysis, and responses for product teams. It integrates with support and conversation platforms to automatically discover feedback, deduplicate similar requests, summarize comment threads, and send Smart Replies to gather deeper details. Autopilot is intended for teams that want to save time, capture all feedback sources, and surface customer insights to inform product decisions.
The product supports both automatic and manual modes (allowing suggestions or automatic actions), provides an action log with undo capability, and ties into Canny's roadmap and release note workflows so teams can prioritize requests and close the feedback loop.
Customer feedback management software to collect, analyze, and prioritize feature requests.
Own this listing?
Claim this page for a one-time $29 to add pricing, features, screenshots, verified owner details, and a clearly labeled 30-day category position after the profile is live.
Claim this listing for $29Key Features
Feedback Discovery
Automatically discover and collect feedback by integrating with sources such as Intercom, Help Scout, Zendesk, Gong, and more so all critical insights are centralized.
Deduplication & Organization
Automatically detect and merge duplicate feedback to keep the feedback board tidy and surface the most-requested features.
Smart Replies
Automatically respond to feedback with follow-up questions to uncover deeper details and pain points; Smart Replies consume credits (1 credit per reply).
Comment Summaries
Summarize long comment threads to highlight key points and quickly understand user needs; Comment Summaries consume credits (1 credit per summary).
Automatic and Manual Modes
Feedback Discovery and deduplication can run in automatic mode (applies changes) or manual mode (suggestions for approval); a log of actions is available and can be undone.
Credits-based Usage
Autopilot features use credits (different features have different credit usage and plans include monthly credit allotments; additional credits can be purchased).
Integrations
Pre-built integrations with popular tools enable gathering feedback directly from support and sales channels.
Pricing
Free plan includes 25 Autopilot credits per month.
Free
Free - includes 25 Autopilot credits / month- 25 credits per month
- Access to Autopilot features (credit-limited)
Starter
Starter - includes 100 Autopilot credits / month- 100 credits per month
Growth
Growth - includes 500 Autopilot credits / month- 500 credits per month
Business
Business - custom credits and pricing- Custom credits / enterprise pricing
Use Cases
Automated feedback collection
Centralize feedback from Intercom, Help Scout, Zendesk, Gong and other sources so teams don’t miss customer insights.
Deduplicate and organize requests
Automatically find and merge duplicate feature requests to surface the most requested items and reduce noise on feedback boards.
Respond and probe automatically
Use Smart Replies to automatically follow up on feedback and gather deeper context from customers.
Summarize conversations
Generate comment summaries to quickly extract key points from long threads and speed up analysis.
Prioritize and roadmap
Convert consolidated feedback into prioritized requests and build public roadmaps and release updates to close the feedback loop.
Integrations
Intercom
Collect feedback from Intercom conversations to centralize product insights.
Help Scout
Pull feedback from Help Scout to capture customer comments and requests.
Zendesk
Scan Zendesk tickets to discover feedback and convert tickets into actionable requests.
Gong
Extract feedback from sales and call transcripts with Gong integration.
Other sources
Autopilot supports additional integrations to gather feedback from multiple channels (page notes 'and more').
Benefits
Limitations
Frequently Asked Questions
Do I have to use all of Autopilot's features?
Can I review what Autopilot does?
How much does it cost?
Is my data secure?
Getting Started
- 1 Step 1: Visit the Autopilot product page and 'Request a demo' or 'Get started for free'.
- 2 Step 2: Connect integrations (Intercom, Help Scout, Zendesk, Gong, etc.) to begin collecting feedback.
- 3 Step 3: Activate Autopilot and choose automatic or manual mode; review the action log and configure credit usage and settings.
Support
Documentation
Documentation and API Docs are listed in the site resources (links available from the product page).
Help center
Help Center is available via the site for guides and troubleshooting.
Request demo
Request a demo from the Autopilot product page to get setup help and a walkthrough.
The site footer includes an 'Email us' contact option for sales or support inquiries.
API
API Docs are listed in the site's resources (see 'API Docs' on the product page).
Compare canny-autopilot with similar tools
See how it stacks up against alternatives
Related Tools
View all 107 →
TamedTable, AI ETL in Natural Language
TamedTable is a source-available AI-first ETL tool that lets you load tabular data, issue natural-language commands to clean, enrich, classify, validate, and reshape data, and then replay or export those transformation recipes (browser and CLI).
Browser Tools SDK
Browser Tools SDK is an open-source npm package from Libretto that gives AI agents a small set of Playwright-backed browser tools so agents can open real browsers, read page snapshots, and run Playwright actions programmatically.
Document Automation
DocuQueue automates end-to-end document workflows using AI to detect and fill PDF form fields, generate business-ready documents, enforce templates/branding, and integrate with existing systems via API and webhooks. It's targeted at teams across legal, HR, sales, finance, and regulated industries.
webscraping-ai
WebScraping.AI is an AI-powered web scraping API that handles proxies, headless browser rendering, and CAPTCHA solving to deliver clean HTML, plain text, or AI-extracted structured JSON from any website.
Nuelink
Nuelink is a social media automation and scheduling platform that publishes to 12 platforms from one dashboard, offering scheduling, auto-posting from stores/blogs/podcasts, multi-brand workspaces, an AI content assistant, unified comments inbox, and analytics for creators, businesses, and agencies.
Premium Alternatives
Enquirygenie
Enquiry Genie is an AI-powered email automation tool for property managers and hosts that drafts replies in your tone with live pricing and availability, integrating with Gmail/Outlook via a Chrome extension to speed up responses and increase bookings.
serina
Serina is an AI- and ML-powered invoice automation (accounts payable) software that automates invoice capture, validation, approval workflows, and payment processing for mid-size to large enterprises, with products including Serina, Serina Plus, Serina 360, Serina Xpress and Zebo.
clienthub-app
Client Hub is an accounting practice management and client portal platform that converts client communications into trackable actions, automates follow-ups, and embeds workflows (like month-end close) to help accounting and bookkeeping firms run client work faster.