canny-autopilot
Overview
Customer feedback management software to collect, analyze, and prioritize feature requests.
Canny Autopilot is an AI-powered feedback management tool that automates the collection, organization, and analysis of customer feedback to help teams save time and uncover valuable insights effortlessly.
Key Features
Automated Feedback Collection
Integrates with multiple platforms such as Intercom, Help Scout, Zendesk, and Gong to automatically gather feedback from various sources.
Duplicate Detection and Merging
Keeps feedback boards organized by automatically detecting and merging duplicate feedback posts.
Smart Replies
Automatically sends follow-up questions to users to gather more detailed feedback and make users feel heard.
Comment Summaries
Summarizes long comment threads to highlight key points, saving time and helping teams quickly understand user needs.
Use Cases
Centralized Feedback Management
Automatically collect and centralize feedback from multiple customer support and communication platforms to have a unified view.
Feature Request Prioritization
Identify and prioritize the most requested features by detecting duplicates and consolidating feedback.
Customer Engagement
Use automated smart replies to engage customers with follow-up questions, improving feedback quality and customer satisfaction.
Efficient Feedback Analysis
Quickly understand user needs by summarizing lengthy comment threads, enabling faster product decision-making.
Benefits
Pricing
Canny offers a free plan with no credit card required to get started with feedback management and Autopilot features.
Free Plan
Free- Basic feedback collection and management
- No credit card required
Integrations
Intercom
Automatically collect feedback from Intercom conversations.
Help Scout
Gather customer feedback from Help Scout support tickets.
Zendesk
Integrate Zendesk to capture feedback from support interactions.
Gong
Collect feedback insights from Gong calls and conversations.
Limitations
Discover what this AI tool can do for you
FAQs
How does Autopilot collect feedback?
Autopilot integrates with various platforms like Intercom, Help Scout, Zendesk, and Gong to automatically discover and collect feedback from your customer interactions.
Can Autopilot detect duplicate feedback?
Yes, Autopilot automatically detects and merges duplicate feedback posts to keep your feedback board organized.
Does Autopilot respond to customers automatically?
Yes, it uses Smart Replies to send automatic follow-up questions to customers, helping you gather more detailed feedback.
Quick Start
- 1 Step 1: Sign up for a free Canny account at https://canny.io/register.
- 2 Step 2: Connect your customer support and communication tools such as Intercom, Help Scout, Zendesk, or Gong to start collecting feedback automatically.
- 3 Step 3: Activate Autopilot to enable automated feedback organization, smart replies, and comment summarization.
Support
Documentation
Access detailed product documentation and guides at https://canny.io/docs.
Email Support
Contact support via the contact page at https://canny.io/contact.
Security
API
API documentation information is not available in the provided content.
Rate limit information is not available.