canny-autopilot
Canny Autopilot is an AI-powered feedback management tool that automates feedback discovery, deduplication, analysis, and responses to help product teams capture, organize, and act on customer feedback.
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Quick Overview
Best for: Automation
What it does
Automation software for decision-makers comparing workflow fit and alternatives.
Best fit
Automation
Pricing snapshot
Freemium from Free - includes 25 Autopilot credits / month
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canny-autopilot
Autopilot is an AI-driven feature of Canny that automates feedback collection, organization, analysis, and responses for product teams. It integrates with support and conversation platforms to automatically discover feedback, deduplicate similar requests, summarize comment threads, and send Smart Replies to gather deeper details. Autopilot is intended for teams that want to save time, capture all feedback sources, and surface customer insights to inform product decisions.
The product supports both automatic and manual modes (allowing suggestions or automatic actions), provides an action log with undo capability, and ties into Canny's roadmap and release note workflows so teams can prioritize requests and close the feedback loop.
Customer feedback management software to collect, analyze, and prioritize feature requests.
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Claim this listing for $29Key Features
Feedback Discovery
Automatically discover and collect feedback by integrating with sources such as Intercom, Help Scout, Zendesk, Gong, and more so all critical insights are centralized.
Deduplication & Organization
Automatically detect and merge duplicate feedback to keep the feedback board tidy and surface the most-requested features.
Smart Replies
Automatically respond to feedback with follow-up questions to uncover deeper details and pain points; Smart Replies consume credits (1 credit per reply).
Comment Summaries
Summarize long comment threads to highlight key points and quickly understand user needs; Comment Summaries consume credits (1 credit per summary).
Automatic and Manual Modes
Feedback Discovery and deduplication can run in automatic mode (applies changes) or manual mode (suggestions for approval); a log of actions is available and can be undone.
Credits-based Usage
Autopilot features use credits (different features have different credit usage and plans include monthly credit allotments; additional credits can be purchased).
Integrations
Pre-built integrations with popular tools enable gathering feedback directly from support and sales channels.
Pricing
Free plan includes 25 Autopilot credits per month.
Free
Free - includes 25 Autopilot credits / month- 25 credits per month
- Access to Autopilot features (credit-limited)
Starter
Starter - includes 100 Autopilot credits / month- 100 credits per month
Growth
Growth - includes 500 Autopilot credits / month- 500 credits per month
Business
Business - custom credits and pricing- Custom credits / enterprise pricing
Use Cases
Automated feedback collection
Centralize feedback from Intercom, Help Scout, Zendesk, Gong and other sources so teams don’t miss customer insights.
Deduplicate and organize requests
Automatically find and merge duplicate feature requests to surface the most requested items and reduce noise on feedback boards.
Respond and probe automatically
Use Smart Replies to automatically follow up on feedback and gather deeper context from customers.
Summarize conversations
Generate comment summaries to quickly extract key points from long threads and speed up analysis.
Prioritize and roadmap
Convert consolidated feedback into prioritized requests and build public roadmaps and release updates to close the feedback loop.
Integrations
Intercom
Collect feedback from Intercom conversations to centralize product insights.
Help Scout
Pull feedback from Help Scout to capture customer comments and requests.
Zendesk
Scan Zendesk tickets to discover feedback and convert tickets into actionable requests.
Gong
Extract feedback from sales and call transcripts with Gong integration.
Other sources
Autopilot supports additional integrations to gather feedback from multiple channels (page notes 'and more').
Benefits
Limitations
Frequently Asked Questions
Do I have to use all of Autopilot's features?
Can I review what Autopilot does?
How much does it cost?
Is my data secure?
Getting Started
- 1 Step 1: Visit the Autopilot product page and 'Request a demo' or 'Get started for free'.
- 2 Step 2: Connect integrations (Intercom, Help Scout, Zendesk, Gong, etc.) to begin collecting feedback.
- 3 Step 3: Activate Autopilot and choose automatic or manual mode; review the action log and configure credit usage and settings.
Support
Documentation
Documentation and API Docs are listed in the site resources (links available from the product page).
Help center
Help Center is available via the site for guides and troubleshooting.
Request demo
Request a demo from the Autopilot product page to get setup help and a walkthrough.
The site footer includes an 'Email us' contact option for sales or support inquiries.
API
API Docs are listed in the site's resources (see 'API Docs' on the product page).
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