empy
Empy provides real-time coaching and post-call analytics for sales, success, and support teams via a desktop copilot and post-call workspace, with enterprise deployment options (SaaS, VPC, on‑prem) and built-in privacy controls.
empy is sales software teams evaluate for content & marketing. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Content & Marketing
What it does
Sales software for decision-makers comparing workflow fit and alternatives.
Best fit
Content & Marketing
Pricing snapshot
Paid from Contact sales for pricing
Next step
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empy
Empy is a conversation intelligence platform that provides a real-time copilot during video calls and a post-call analytics workspace for teams. It delivers in-call coaching nudges (speaking balance, emotional tone, suggested responses) via a local desktop widget and converts recordings into structured reports, automatic scoring against custom playbooks, and CRM-enriched call histories. Empy is targeted at sales, customer success, and support teams seeking consistent call standards, scalable coaching, and enterprise-grade data controls.
Empy emphasizes privacy and enterprise deployment flexibility: it offers SaaS, VPC, and fully on-premise options, supports running on local LLMs so sensitive data can remain in customer infrastructure, and provides controls such as PII redaction, encryption, and role-based access.
Empathy-promoting Slack bot & Google Meet plugin for focused, healthy communication.
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Claim this listing for $29Key Features
Real-time Copilot
A desktop widget that listens locally (no bot joins the meeting), connects to Zoom, Google Meet, and Microsoft Teams, detects speaking balance and emotional tone, and surfaces instant coaching nudges and suggested responses grounded in the company knowledge base.
Post-call Analytics Workspace
Automatically converts recordings into structured reports, scores metrics you care about (agenda adherence, CTA quality, risks, sentiment, next steps), and provides personal views and performance trends for each rep.
Team Playbooks & Performance
Create custom playbooks and call flows for different scenarios, upload company messaging and knowledge, and ensure live coaching and reports align with a shared standard while tracking adherence and skills gaps.
Enterprise Security & Deployment
Multiple deployment options (SaaS, VPC, on‑prem), support for local LLMs, built-in PII redaction, encryption, role-based access controls, and SOC2 Type II readiness.
CRM & Data Enrichment
Links calls to contacts/deals, syncs with CRM to bring account and contact context into calls, and enriches contacts with external signals to tailor outreach.
Pricing
Enterprise
Contact sales for pricing- SaaS, VPC, or On-Prem deployment options
- Local LLM support, PII redaction, encryption, RBAC
- CRM sync and playbook customization
Use Cases
Sales Discovery and Demo Calls
Standardize discovery and demo workflows, surface real-time coaching to rescue attention and guide reps, and capture decisions and next steps for deal momentum.
Customer Success & Support Conversations
Structure support and success calls with playbooks, capture outcomes, and surface coaching to improve CSAT and reduce churn.
Manager Coaching and Performance Tracking
Give managers post-call analytics and trend views to spot strengths, gaps, and coaching opportunities across reps and playbooks.
Security- or Compliance-Sensitive Calls
Run on-premise or in a VPC and use local LLMs and PII redaction to keep sensitive audio and insights inside customer infrastructure.
Pilot & Rep Ramp Programs
Run focused pilots and use playbooks to accelerate rep ramp-up and measure impact on conversion and CSAT.
Integrations
Zoom
Works alongside Zoom calls via the local desktop widget without joining as a bot.
Google Meet
Integrates with Google Meet to provide live coaching and capture call context.
Microsoft Teams
Supports Teams calls using the desktop app to listen locally and provide in-call cues.
CRM Systems
Syncs call logs and enriched contact/deal context back to your CRM (links calls to contacts or deals).
Benefits
Limitations
Frequently Asked Questions
Is my data really private?
Who can see my Empy cues during calls?
What permissions does Empy need and why?
Can I delete my data?
Does it work with Zoom/Meet/Teams?
What specs do I need on Mac?
Getting Started
- 1 Step 1: Configure your first playbook (can be done in an afternoon).
- 2 Step 2: Install the desktop widget and connect to Zoom, Google Meet, or Microsoft Teams.
- 3 Step 3: Run a focused 4-week pilot and measure conversion and CSAT impact; schedule a demo or book a call to begin.
Support
Demo / Sales
Get Demo or Book a Call links on the site to schedule a demo or pilot.
Privacy Policy
Privacy Policy accessible from the site footer for data and compliance details.
Founder / Business Contact
Founder and company presence noted (e.g., 'Aram, Founder of Empy' and LinkedIn connect prompt).
API
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