empy

empy

Empy provides real-time coaching and post-call analytics for sales, success, and support teams via a desktop copilot and post-call workspace, with enterprise deployment options (SaaS, VPC, on‑prem) and built-in privacy controls.

empy is sales software teams evaluate for content & marketing. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Paid Enterprise
#50 in Sales (50 tools)
Added 0 year ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: Content & Marketing

What it does

Sales software for decision-makers comparing workflow fit and alternatives.

Best fit

Content & Marketing

Pricing snapshot

Paid from Contact sales for pricing

Next step

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empy

Empy is a conversation intelligence platform that provides a real-time copilot during video calls and a post-call analytics workspace for teams. It delivers in-call coaching nudges (speaking balance, emotional tone, suggested responses) via a local desktop widget and converts recordings into structured reports, automatic scoring against custom playbooks, and CRM-enriched call histories. Empy is targeted at sales, customer success, and support teams seeking consistent call standards, scalable coaching, and enterprise-grade data controls.

Empy emphasizes privacy and enterprise deployment flexibility: it offers SaaS, VPC, and fully on-premise options, supports running on local LLMs so sensitive data can remain in customer infrastructure, and provides controls such as PII redaction, encryption, and role-based access.

Empathy-promoting Slack bot & Google Meet plugin for focused, healthy communication.

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Key Features

Real-time Copilot

A desktop widget that listens locally (no bot joins the meeting), connects to Zoom, Google Meet, and Microsoft Teams, detects speaking balance and emotional tone, and surfaces instant coaching nudges and suggested responses grounded in the company knowledge base.

Post-call Analytics Workspace

Automatically converts recordings into structured reports, scores metrics you care about (agenda adherence, CTA quality, risks, sentiment, next steps), and provides personal views and performance trends for each rep.

Team Playbooks & Performance

Create custom playbooks and call flows for different scenarios, upload company messaging and knowledge, and ensure live coaching and reports align with a shared standard while tracking adherence and skills gaps.

Enterprise Security & Deployment

Multiple deployment options (SaaS, VPC, on‑prem), support for local LLMs, built-in PII redaction, encryption, role-based access controls, and SOC2 Type II readiness.

CRM & Data Enrichment

Links calls to contacts/deals, syncs with CRM to bring account and contact context into calls, and enriches contacts with external signals to tailor outreach.

Pricing

Enterprise

Contact sales for pricing
  • SaaS, VPC, or On-Prem deployment options
  • Local LLM support, PII redaction, encryption, RBAC
  • CRM sync and playbook customization

Use Cases

Sales Discovery and Demo Calls

Standardize discovery and demo workflows, surface real-time coaching to rescue attention and guide reps, and capture decisions and next steps for deal momentum.

Customer Success & Support Conversations

Structure support and success calls with playbooks, capture outcomes, and surface coaching to improve CSAT and reduce churn.

Manager Coaching and Performance Tracking

Give managers post-call analytics and trend views to spot strengths, gaps, and coaching opportunities across reps and playbooks.

Security- or Compliance-Sensitive Calls

Run on-premise or in a VPC and use local LLMs and PII redaction to keep sensitive audio and insights inside customer infrastructure.

Pilot & Rep Ramp Programs

Run focused pilots and use playbooks to accelerate rep ramp-up and measure impact on conversion and CSAT.

Integrations

Zoom

Works alongside Zoom calls via the local desktop widget without joining as a bot.

Google Meet

Integrates with Google Meet to provide live coaching and capture call context.

Microsoft Teams

Supports Teams calls using the desktop app to listen locally and provide in-call cues.

CRM Systems

Syncs call logs and enriched contact/deal context back to your CRM (links calls to contacts or deals).

Benefits

+15% Win Rate (reported)
-30% Sales Cycle Time (reported)
50% Faster Rep Ramp-up (reported)
100% Calls Analyzed — scale coaching and visibility
Improves call consistency, reduces privacy risk with local processing and deployment options

Limitations

Desktop app currently requires macOS 13.0 or later (Apple Silicon and Intel Macs) — no Windows or Linux client mentioned.
Real-time analysis may stream audio to the cloud (Whisper) unless fully on‑prem/local LLMs are used, which customers must configure.

Frequently Asked Questions

Is my data really private?
Audio is streamed to the cloud for real-time analysis via Whisper but is never stored; only transcripts are saved locally for reports and you can delete them anytime.
Who can see my Empy cues during calls?
Only you — Empy runs privately on your screen as a small widget; no bot joins the meeting and cues remain private to you.
What permissions does Empy need and why?
Empy requires Microphone permission to process audio locally and Accessibility permission to display the widget on macOS.
Can I delete my data?
Yes — you can delete any transcript with one click; audio is not stored and processing happens locally when configured.
Does it work with Zoom/Meet/Teams?
Yes — Empy works with Zoom, Google Meet, and Microsoft Teams and runs as a desktop widget alongside your calls.
What specs do I need on Mac?
Empy requires macOS 13.0 or later and supports Apple Silicon (M1, M2, M3) and Intel Macs; it uses minimal resources comparable to a browser tab.

Getting Started

  1. 1 Step 1: Configure your first playbook (can be done in an afternoon).
  2. 2 Step 2: Install the desktop widget and connect to Zoom, Google Meet, or Microsoft Teams.
  3. 3 Step 3: Run a focused 4-week pilot and measure conversion and CSAT impact; schedule a demo or book a call to begin.

Support

Demo / Sales

Get Demo or Book a Call links on the site to schedule a demo or pilot.

Privacy Policy

Privacy Policy accessible from the site footer for data and compliance details.

Founder / Business Contact

Founder and company presence noted (e.g., 'Aram, Founder of Empy' and LinkedIn connect prompt).

API

Available: No

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