Quivr

Quivr

Quivr is an AI-powered customer support automation tool designed to reduce Zendesk ticket resolution time by 60%, offering features like AI reply suggestions, automatic ticket categorization, sentiment analysis, and business insights to enhance support team productivity and customer satisfaction.

Quivr is ai-powered customer support software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise 70/100
#140 in Automation (140 tools)
Added 1 year ago
18957 directory views this week

Quick Overview

Best for: Business Operations

What it does

AI-powered Customer Support software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from Pricing based on usage; you only pay when you use Quivr.

Next step

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Review alternatives, pricing posture, and workflow fit side by side.

Quivr

Quivr is a customer support automation platform that integrates seamlessly with Zendesk to provide AI-powered reply suggestions and automatic ticket resolutions. It is designed to help customer support teams reduce ticket resolution times by up to 60%, streamline workflows, and improve customer satisfaction. The tool leverages advanced AI capabilities such as sentiment analysis, automatic categorization, and knowledge base integration to unify brand communication and deliver consistent, efficient support. Quivr is suitable for businesses looking to enhance their customer service operations and transform support into a business driver.

Quivr is an native AI application within Zendesk that ingests past & solved tickets and data from internal tools to smartly suggests, and even automatically sends high-quality responses. It boosts CS team efficiency by up to 60%, ensures brand-consistent replies and short reply time, and supports full GDPR/SOC2 compliance for customer data protection.

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Key Features

AI-Powered Reply Suggestions

Provides intelligent reply suggestions to support agents to speed up response times and improve accuracy.

Automatic Ticket Resolution

Automatically resolves tickets when the system confidently knows the answer, reducing manual workload.

Automatic Categorization

Categorizes incoming tickets based on business rules to streamline ticket management.

Sentiment Analysis

Analyzes customer sentiment to help prioritize and tailor responses effectively.

Knowledge Base Integration

Integrates external knowledge sources to provide comprehensive support information.

Business Insights & Advanced Analytics

Offers detailed analytics and customer insights to inform business decisions and improve support strategies.

Unified Brand Voice

Ensures consistent communication style across the entire support team.

Plug & Play Installation

Enables quick setup with one-click installation, allowing users to get started in under two minutes.

Pricing

Free Tier Available

Free trial available with full access to features and dedicated support during the trial period.

Pay-As-You-Use

Pricing based on usage; you only pay when you use Quivr.
  • Access to all core features
  • Dedicated customer support
  • Compliance with SOC2 and GDPR

Use Cases

Customer Support Automation

Automate responses and ticket categorization to reduce manual effort and speed up resolution times.

Customer Sentiment Monitoring

Use sentiment analysis to prioritize tickets and tailor responses based on customer mood.

Business Decision Support

Leverage customer analytics and business insights to make informed strategic decisions.

Brand Communication Consistency

Maintain a unified brand voice across all customer interactions handled by the support team.

Integrations

Zendesk

Deep integration for AI-powered reply suggestions, ticket categorization, and automatic resolution within Zendesk.

Knowledge Base Systems

Integrate external knowledge sources to enhance support information and AI responses.

Benefits

Significantly reduces Zendesk ticket resolution time by up to 60%.
Boosts support team productivity with AI-powered automation and suggestions.
Improves customer satisfaction with faster, consistent, and accurate responses.
Provides actionable business insights through advanced analytics.
Ensures data security and compliance with SOC2 and GDPR standards.

Limitations

Currently designed primarily for integration with Zendesk; other platform integrations are not detailed.
Pricing details beyond pay-as-you-use are not explicitly provided.

Frequently Asked Questions

How quickly can I get started with Quivr?
Quivr offers a plug & play one-click installation that allows you to get started in less than two minutes.
Is there a free trial available?
Yes, Quivr provides a free trial with full access to features and dedicated support during the trial period.
What kind of support does Quivr offer?
Quivr offers reliable and dedicated customer support to ensure smooth operations and assist during onboarding.
Is Quivr compliant with data security standards?
Yes, Quivr is SOC2 and GDPR compliant, ensuring high standards of data security and privacy.

Getting Started

  1. 1 Step 1: Sign up on the Quivr website and request a demo or free trial.
  2. 2 Step 2: Install Quivr with a one-click plug & play setup integrated with Zendesk.
  3. 3 Step 3: Configure business rules for ticket categorization and connect knowledge bases.
  4. 4 Step 4: Start using AI-powered reply suggestions and automatic resolutions to handle tickets.
  5. 5 Step 5: Monitor analytics and customer insights to optimize support workflows.

Support

Email

Contact support via [email protected] for inquiries and assistance.

Demo Scheduling

Schedule a live demo through https://cal.com/team/quivr/demo to learn more about the product.

Documentation

Access privacy and compliance documentation at https://docs.quivr.app/privacy-and-compliance.

API

Available: No
Documentation:

No specific API documentation information available.

Rate Limits:

No rate limit information available.

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