AiMatch

Quivr

Quivr uses AI agents to draft replies, take support actions, route tickets, and maintain knowledge across connected helpdesk and business tools. Customer-support teams can use it to automate ticket work while keeping existing helpdesk systems.

One of 617 tools in AI Agents

Visit Quivr Compare alternatives Own this tool? Claim it
Quivr screenshot

Who it's for

  • Customer-support teams handling high ticket volumes that want AI-drafted replies and ticket routing in an existing helpdesk.
  • E-commerce support teams that need support agents connected to order, shipping, or payment systems.
  • Support operations teams looking to automate knowledge updates or analyze ticket topics and sentiment.

How it fits your workflow

Connect Quivr to an existing helpdesk and the relevant business systems. The page says agents can retrieve customer data from connected tools in real time.

Use specialized agents to draft responses, route and tag tickets, perform actions such as refunds, engage visitors, analyze support activity, or maintain help content. Teams can review drafted replies and approve them.

For a custom agent, define its rules and connect APIs. The page lists REST APIs, GraphQL, webhooks, and MCP compatibility.

Pricing

Free: Free trial available (site lists 'Free Trial')

The vendor doesn't publish prices. Check with Quivr directly.

Prices checked on Jul 15, 2026 from the vendor's site. They can change; confirm before you buy.

Key features

Draft Composer (Kelly)
Generates smart reply drafts, supports instant translation, and retrieves knowledge to compose accurate responses for agents to review and approve.
Action Executor (Michael)
Performs account updates, auto-refunds, and executes workflows directly in connected systems to resolve requests without human intervention where appropriate.
Ticket Router (Steven)
Automatically routes tickets, applies smart tagging, and enriches metadata to organize incoming support inquiries.
Engagement Agent (Joana)
Provides interactive chatbots, visitor engagement, and conversion optimization for website visitors and potential customers.
Insight Analyzer (Lily)
Performs process mining, topic clustering, and sentiment analysis to surface trends and process improvements.
Knowledge Manager (Dan)
Automates documentation, synchronizes knowledge across sources, and improves content accuracy in help articles.

Works with

  • Intercom / Zendesk / Freshdesk / Gorgias
  • E‑commerce platforms (Shopify, WooCommerce, Magento, BigCommerce, Wix, Squarespace, eBay)
  • CRMs (Salesforce, HubSpot, Zoho, Airtable)
  • Shipping providers (DHL, UPS, FedEx, Chronopost, La Poste, Colissimo, Shipup)
  • Payments (Stripe, PayPal, Square, Klarna, Afterpay, Wise, Braintree, Adyen)
  • Team collaboration (Slack, Teams, WhatsApp, Telegram, Twilio, Discord, Zoom)
  • Knowledge sources (Notion, Confluence, Google Drive, Dropbox, Box, Coda, GitBook)
  • Databases & Backends (PostgreSQL, MySQL, MongoDB, Redis, Supabase, Firebase, Elastic, Google Cloud, Cloudflare, SAP, Oracle)
  • APIs & Protocols (REST API, GraphQL, Webhooks, MCP Protocol)

Alternatives to consider

  • Quickchat

    Choose it if you want to build and deploy custom conversational agents across web widgets, messaging apps, and helpdesk systems, rather than use Quivr's team of specialized support agents.

Compare Quivr side by side

Getting started

  1. Book a demo or use the listed free-trial option.
  2. Connect an existing helpdesk, such as Intercom, Zendesk, Freshdesk, or Gorgias.
  3. Connect relevant tools, or define rules and connect APIs for a custom agent.