Quivr
Quivr is an AI-powered customer support automation tool designed to reduce Zendesk ticket resolution time by 60%, offering features like AI reply suggestions, automatic ticket categorization, sentiment analysis, and business insights to enhance support team productivity and customer satisfaction.
Quivr is ai-powered customer support software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Business Operations
What it does
AI-powered Customer Support software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from Pricing based on usage; you only pay when you use Quivr.
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Quivr
Quivr is a customer support automation platform that integrates seamlessly with Zendesk to provide AI-powered reply suggestions and automatic ticket resolutions. It is designed to help customer support teams reduce ticket resolution times by up to 60%, streamline workflows, and improve customer satisfaction. The tool leverages advanced AI capabilities such as sentiment analysis, automatic categorization, and knowledge base integration to unify brand communication and deliver consistent, efficient support. Quivr is suitable for businesses looking to enhance their customer service operations and transform support into a business driver.
Quivr is an native AI application within Zendesk that ingests past & solved tickets and data from internal tools to smartly suggests, and even automatically sends high-quality responses. It boosts CS team efficiency by up to 60%, ensures brand-consistent replies and short reply time, and supports full GDPR/SOC2 compliance for customer data protection.
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Claim this listingKey Features
AI-Powered Reply Suggestions
Provides intelligent reply suggestions to support agents to speed up response times and improve accuracy.
Automatic Ticket Resolution
Automatically resolves tickets when the system confidently knows the answer, reducing manual workload.
Automatic Categorization
Categorizes incoming tickets based on business rules to streamline ticket management.
Sentiment Analysis
Analyzes customer sentiment to help prioritize and tailor responses effectively.
Knowledge Base Integration
Integrates external knowledge sources to provide comprehensive support information.
Business Insights & Advanced Analytics
Offers detailed analytics and customer insights to inform business decisions and improve support strategies.
Unified Brand Voice
Ensures consistent communication style across the entire support team.
Plug & Play Installation
Enables quick setup with one-click installation, allowing users to get started in under two minutes.
Pricing
Free trial available with full access to features and dedicated support during the trial period.
Pay-As-You-Use
Pricing based on usage; you only pay when you use Quivr.- Access to all core features
- Dedicated customer support
- Compliance with SOC2 and GDPR
Use Cases
Customer Support Automation
Automate responses and ticket categorization to reduce manual effort and speed up resolution times.
Customer Sentiment Monitoring
Use sentiment analysis to prioritize tickets and tailor responses based on customer mood.
Business Decision Support
Leverage customer analytics and business insights to make informed strategic decisions.
Brand Communication Consistency
Maintain a unified brand voice across all customer interactions handled by the support team.
Integrations
Zendesk
Deep integration for AI-powered reply suggestions, ticket categorization, and automatic resolution within Zendesk.
Knowledge Base Systems
Integrate external knowledge sources to enhance support information and AI responses.
Benefits
Limitations
Frequently Asked Questions
How quickly can I get started with Quivr?
Is there a free trial available?
What kind of support does Quivr offer?
Is Quivr compliant with data security standards?
Getting Started
- 1 Step 1: Sign up on the Quivr website and request a demo or free trial.
- 2 Step 2: Install Quivr with a one-click plug & play setup integrated with Zendesk.
- 3 Step 3: Configure business rules for ticket categorization and connect knowledge bases.
- 4 Step 4: Start using AI-powered reply suggestions and automatic resolutions to handle tickets.
- 5 Step 5: Monitor analytics and customer insights to optimize support workflows.
Support
Contact support via [email protected] for inquiries and assistance.
Demo Scheduling
Schedule a live demo through https://cal.com/team/quivr/demo to learn more about the product.
Documentation
Access privacy and compliance documentation at https://docs.quivr.app/privacy-and-compliance.
API
No specific API documentation information available.
No rate limit information available.
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