Quivr

Quivr

Quivr is an AI-driven customer support automation platform that provides six specialized virtual agents to handle tickets, routing, refunds, knowledge management, engagement, and insights, and connects to existing helpdesks and business systems for 24/7 support.

Quivr is ai-powered customer support software teams evaluate for ai agents. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Free API 70/100
#544 in AI Agents (544 tools)
Added 1 year ago
30906 directory views this week

Quick Overview

Best for: AI Agents

What it does

AI-powered Customer Support software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Free

Next step

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Quivr

Quivr is a customer support automation platform that provides six specialized AI agents (Draft Composer, Action Executor, Ticket Router, Engagement Agent, Insight Analyzer, Knowledge Manager) designed to handle support workflows 24/7. The platform connects to existing helpdesks and business systems (no migrations required) to retrieve real-time customer data and perform actions like drafting responses, processing refunds, routing tickets, engaging visitors, analyzing sentiment, and updating knowledge content.

Quivr targets support and operations teams at businesses and enterprises seeking to reduce ticket backlog, speed resolution, and improve customer satisfaction by automating repetitive tasks while preserving human review and oversight (e.g., 'I've already drafted responses... Just check them and hit approve').

Quivr is an native AI application within Zendesk that ingests past & solved tickets and data from internal tools to smartly suggests, and even automatically sends high-quality responses. It boosts CS team efficiency by up to 60%, ensures brand-consistent replies and short reply time, and supports full GDPR/SOC2 compliance for customer data protection.

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Key Features

Draft Composer (Kelly)

Generates smart reply drafts, supports instant translation, and retrieves knowledge to compose accurate responses for agents to review and approve.

Action Executor (Michael)

Performs account updates, auto-refunds, and executes workflows directly in connected systems to resolve requests without human intervention where appropriate.

Ticket Router (Steven)

Automatically routes tickets, applies smart tagging, and enriches metadata to organize incoming support inquiries.

Engagement Agent (Joana)

Provides interactive chatbots, visitor engagement, and conversion optimization for website visitors and potential customers.

Insight Analyzer (Lily)

Performs process mining, topic clustering, and sentiment analysis to surface trends and process improvements.

Knowledge Manager (Dan)

Automates documentation, synchronizes knowledge across sources, and improves content accuracy in help articles.

Build Your Own Agent / Customization

Supports custom agent creation by defining rules and connecting APIs; Quivr offers to build custom integrations and agents for specific workflows.

Toolbox & Integrations

Plugs into existing helpdesks and business systems (Intercom, Zendesk, Freshdesk, Gorgias, e‑commerce, CRM, shipping, payments, collaboration, knowledge sources and databases) with REST, GraphQL, webhooks, and MCP protocol compatibility.

Pricing

Free Tier Available

Free trial available (site lists 'Free Trial')

Use Cases

24/7 Ticket Handling

Autonomously resolve and draft responses for inbound tickets so teams can focus on higher-value work; the site highlights '2.8M+ Tickets Handled' and always-on agents.

Automated Refunds and Account Actions

Automatically process refunds and account updates via the Action Executor to reduce manual operations and speed customer resolutions.

Smart Routing and Ticket Enrichment

Automatically route tickets, apply tags, and enrich metadata for faster triage and assignment using the Ticket Router.

Customer Engagement and Conversion

Use interactive chatbots to engage website visitors, drive conversions, and send personalized outreach (Engagement Agent).

Knowledge Base Maintenance

Automatically update and sync help articles and documentation to keep knowledge current and accurate (Knowledge Manager).

Operational Insights

Analyze trends, sentiment, and topics to identify process improvements and measure support performance (Insight Analyzer).

Integrations

Intercom / Zendesk / Freshdesk / Gorgias

Connects to existing helpdesk platforms to read and act on tickets without migrations.

E‑commerce platforms (Shopify, WooCommerce, Magento, BigCommerce, Wix, Squarespace, eBay)

Retrieve orders, customer and product data to assist with order inquiries and refunds.

CRMs (Salesforce, HubSpot, Zoho, Airtable)

Access customer profiles and history to provide contextual support and account updates.

Shipping providers (DHL, UPS, FedEx, Chronopost, La Poste, Colissimo, Shipup)

Track packages and delivery status for customer inquiries.

Payments (Stripe, PayPal, Square, Klarna, Afterpay, Wise, Braintree, Adyen)

Execute refunds and reconcile transactions as part of support workflows.

Team collaboration (Slack, Teams, WhatsApp, Telegram, Twilio, Discord, Zoom)

Integrate with communication channels for notifications and agent collaboration.

Knowledge sources (Notion, Confluence, Google Drive, Dropbox, Box, Coda, GitBook)

Synchronize and retrieve documentation and policy content for automated responses.

Databases & Backends (PostgreSQL, MySQL, MongoDB, Redis, Supabase, Firebase, Elastic, Google Cloud, Cloudflare, SAP, Oracle)

Direct data lookup and backend integrations for enriched, real-time customer context.

APIs & Protocols (REST API, GraphQL, Webhooks, MCP Protocol)

Supports standard API approaches and a proprietary MCP protocol to connect to custom systems.

Benefits

Reduces manual workload and ticket backlog (site claims '2.8M+ Tickets Handled').
Speeds resolution times (page cites '63% Faster Resolution').
Improves customer satisfaction (page cites '94.7% CSAT Score').
Integrates without migrations or downtime by connecting to existing helpdesks and systems.

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Book a demo via the site to see the product in action.
  2. 2 Connect your existing helpdesk (Intercom, Zendesk, Freshdesk, Gorgias) and other systems using provided connectors or APIs.
  3. 3 Configure or select agents, map workflows and data sources, then review and approve generated drafts or enable automation.

Support

email

Contact support or sales at [email protected].

demo

Request a personalized walkthrough via 'Book a Demo' on the website.

docs/blog

Resources, blog posts, and an ROI calculator are listed on the site for self-serve exploration.

API

Available: Yes

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