Quivr
Overview
Quivr is an native AI application within Zendesk that ingests past & solved tickets and data from internal tools to smartly suggests, and even automatically sends high-quality responses. It boosts CS team efficiency by up to 60%, ensures brand-consistent replies and short reply time, and supports full GDPR/SOC2 compliance for customer data protection.
Quivr is an AI-powered customer support automation tool designed to reduce Zendesk ticket resolution time by 60%, offering features like AI reply suggestions, automatic ticket categorization, sentiment analysis, and business insights to enhance support team productivity and customer satisfaction.
Key Features
AI-Powered Reply Suggestions
Provides intelligent reply suggestions to support agents to speed up response times and improve accuracy.
Automatic Ticket Resolution
Automatically resolves tickets when the system confidently knows the answer, reducing manual workload.
Automatic Categorization
Categorizes incoming tickets based on business rules to streamline ticket management.
Sentiment Analysis
Analyzes customer sentiment to help prioritize and tailor responses effectively.
Knowledge Base Integration
Integrates external knowledge sources to provide comprehensive support information.
Business Insights & Advanced Analytics
Offers detailed analytics and customer insights to inform business decisions and improve support strategies.
Unified Brand Voice
Ensures consistent communication style across the entire support team.
Plug & Play Installation
Enables quick setup with one-click installation, allowing users to get started in under two minutes.
Use Cases
Customer Support Automation
Automate responses and ticket categorization to reduce manual effort and speed up resolution times.
Customer Sentiment Monitoring
Use sentiment analysis to prioritize tickets and tailor responses based on customer mood.
Business Decision Support
Leverage customer analytics and business insights to make informed strategic decisions.
Brand Communication Consistency
Maintain a unified brand voice across all customer interactions handled by the support team.
Benefits
Pricing
Free trial available with full access to features and dedicated support during the trial period.
Pay-As-You-Use
Pricing based on usage; you only pay when you use Quivr.- Access to all core features
- Dedicated customer support
- Compliance with SOC2 and GDPR
Integrations
Zendesk
Deep integration for AI-powered reply suggestions, ticket categorization, and automatic resolution within Zendesk.
Knowledge Base Systems
Integrate external knowledge sources to enhance support information and AI responses.
Limitations
Discover what this AI tool can do for you
FAQs
How quickly can I get started with Quivr?
Quivr offers a plug & play one-click installation that allows you to get started in less than two minutes.
Is there a free trial available?
Yes, Quivr provides a free trial with full access to features and dedicated support during the trial period.
What kind of support does Quivr offer?
Quivr offers reliable and dedicated customer support to ensure smooth operations and assist during onboarding.
Quick Start
- 1 Step 1: Sign up on the Quivr website and request a demo or free trial.
- 2 Step 2: Install Quivr with a one-click plug & play setup integrated with Zendesk.
- 3 Step 3: Configure business rules for ticket categorization and connect knowledge bases.
- 4 Step 4: Start using AI-powered reply suggestions and automatic resolutions to handle tickets.
Support
Contact support via [email protected] for inquiries and assistance.
Demo Scheduling
Schedule a live demo through https://cal.com/team/quivr/demo to learn more about the product.
Documentation
Access privacy and compliance documentation at https://docs.quivr.app/privacy-and-compliance.
Security
API
No specific API documentation information available.
No rate limit information available.