tidio
Tidio combines an AI customer service agent, shared inbox, help desk, and workflow automation to help support and ecommerce teams resolve customer inquiries and manage sales conversations.
One of 175 tools in Chatbots & Assistants
Who it's for
- Customer support teams that need to manage live chat, email, Instagram, Messenger, and WhatsApp conversations in one inbox.
- Ecommerce teams using platforms such as Shopify, WordPress, or Wix that want to automate product recommendations, cart recovery, or order-related conversations.
- Sales and service teams that want to use chat and Flows to capture leads, qualify inquiries, and track attributed sales.
How it fits your workflow
Teams handle customer messages in Tidio's shared inbox, where conversations from Live Chat, email, Instagram, Messenger, and WhatsApp can share a customer history. Agents can use ticketing workflows and automatic assignment to organize and route work.
To automate support, businesses provide Lyro with verified sources such as their website, help center, and product data. Lyro answers from those sources, can take certain actions through external systems, and hands off conversations that need human judgment.
Teams can also build no-code Flows from a drag-and-drop canvas and use them for tasks such as cart recovery and lead capture. Tidio reports sales, leads, and satisfaction attributed to conversations.
Pricing
Free: A free plan is available with usage and feature limits.
Free plan
$0
- · Free and paid plans are documented. Feature and usage limits depend on the selected plan.
Paid plans
Price not published
- · See the provider pricing page for current rates, billing periods, and usage limits.
Prices checked on Sep 7, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Lyro AI Agent
- A trainable AI agent designed for customer service that can be guided by verified data sources to provide reliable, on-brand, human-like responses.
- Help Desk
- A support interface to organize workflows, streamline customer service, and combine human agents with AI assistance.
- Live Chat
- Real-time chat to capture leads, close sales, and support customers with proactive automations even when offline.
- Flows & Lyro Smart Actions
- Proactive automation tools to handle repetitive tasks, capture leads, and route conversations according to custom logic.
- Integrations & Developer Tools
- Integration capabilities including REST APIs, webhooks, JS actions, Model Context Protocol (MCP), and connections to 120+ tools.
- Custom AI & Professional Services
- Custom AI model training, unlimited AI actions and guidances, priority SLA, custom reporting, and custom integrations for tailored solutions.
Works with
- REST API, Webhooks, JS actions, Model Context Protocol (MCP)
- 120+ third-party tools
Alternatives to consider
-
LiveChatAI
Choose it if you want a support platform centered on turning a company knowledge base into an AI agent with automated actions such as bookings, payments, and webhooks.
-
Tars
Choose it if you want a no-code platform focused on building, testing, deploying, and analyzing conversational AI agents across web, messaging, and enterprise workflows.
Getting started
- Start with the free plan using the Start for free option.
- Select the Tidio features and channels that fit your support or sales workflow.
- Provide Lyro with verified business information from your website, help center, or product data.
- Connect relevant platforms or external systems and configure automations and conversation routing.