tidio
Tidio is an AI-powered customer service platform combining the Lyro AI Agent, live chat, help desk, and automation (Flows) to help businesses scale support, capture leads, and maintain on‑brand, human-like customer interactions.
tidio is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from Free to start (no credit card required)
Next step
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tidio
Tidio is an AI customer service and live chat platform designed to help businesses scale support while preserving customer trust and brand voice. Its core AI product, Lyro AI Agent, is presented as a trainable, reliable conversational agent that can be trained on verified data sources and guided to act in a brand-consistent way. The platform also includes a help desk, proactive automation (Flows and Lyro Smart Actions), native integrations, and options for custom AI solutions and enterprise-grade compliance.
AI customer service platform for lead conversion and support automation.
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Claim this listing for $29Key Features
Lyro AI Agent
A trainable AI agent designed for customer service that can be guided by verified data sources to provide reliable, on-brand, human-like responses.
Help Desk
A support interface to organize workflows, streamline customer service, and combine human agents with AI assistance.
Live Chat
Real-time chat to capture leads, close sales, and support customers with proactive automations even when offline.
Flows & Lyro Smart Actions
Proactive automation tools to handle repetitive tasks, capture leads, and route conversations according to custom logic.
Integrations & Developer Tools
Integration capabilities including REST APIs, webhooks, JS actions, Model Context Protocol (MCP), and connections to 120+ tools.
Custom AI & Professional Services
Custom AI model training, unlimited AI actions and guidances, priority SLA, custom reporting, and custom integrations for tailored solutions.
Compliance & Security Options
Mentions of SOC 2 & HIPAA compliance and site privacy controls.
Pricing
Start for free — no credit card required.
Free / Start for free
Free to start (no credit card required)- Access to core product onboarding
- Opportunity to add Lyro and try basic features
Premium Plan
Price not listed on page (contact sales for details)- Done-for-you automation
- Tailored optimization strategies
- Custom limits
Custom / Enterprise
Contact sales for pricing- Custom AI model training
- Priority SLA
- SOC 2 & HIPAA compliance
- Custom integrations and reporting
Use Cases
Scale customer support
Automate repetitive conversations and streamline workflows so teams can handle higher volumes without sacrificing quality (claims such as automating up to 67% of conversations).
Improve self-service and resolution rates
Increase self-service resolution and overall resolution rates with an AI agent trained on verified sources and tailored guidance.
Capture leads and boost conversions
Use Live Chat and Flows to proactively capture more leads, book calls, and increase conversions even when agents are offline.
Custom enterprise AI solutions
Work with Tidio for custom AI agent development, integrations, and compliance needs (custom model training, priority SLA, SOC 2 & HIPAA).
Integrations
REST API, Webhooks, JS actions, Model Context Protocol (MCP)
Developer-facing integration methods for connecting Lyro and Tidio to internal systems.
120+ third-party tools
Tidio advertises integrations with a broad set of external tools (site states 'and 120+ tools to integrate').
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Add Lyro to your existing setup without technical changes (Start for free, no credit card required).
- 2 Step 2: Integrate deeper using REST APIs, webhooks, JS actions, or Model Context Protocol (MCP) or hire Tidio's professional services for custom tuning.
- 3 Step 3: Scale with the full Tidio suite and contact sales for tailored enterprise options.
Support
contact_sales
Contact sales via https://www.tidio.com/contact or the 'Contact Sales' CTAs on the site
docs
Developers and Help Center links listed on the site (Developer resources, Help Center, Status Page, Roadmap, Product Updates)
demo
Watch Demo and Customer Stories available on the site
API
Developer resources referenced on the site and integration instructions (mentions REST APIs, webhooks, JS actions, and Model Context Protocol (MCP)); see the Developers section on tidio.com for details.
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