Helploom
Helploom is an affordable customer support platform offering unlimited live chat, a customizable help center, and an AI-powered chatbot that can be trained on your knowledge base to provide 24/7 support for businesses and teams.
Helploom is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Review official source →Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from $0/month
Next step
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Helploom
Helploom is a customer support software product focused on simple, fair pricing and ease of use for businesses and teams. It provides an unlimited live chat widget, a customizable help center, and an AI Agent that can be trained on your content to answer customer queries 24/7 and escalate to humans when needed. The product is positioned as a lightweight alternative to larger, enterprise tools with no per-agent or per-customer fees, and is designed to be set up quickly via a copy-paste widget and optional API identification.
Helploom is an affordable customer support platform offering unlimited live chat, a customizable help center, and an AI-powered chatbot that can be trained on your knowledge base to provide 24/7 support for businesses and teams.
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Claim this listing for $29Key Features
Unlimited Live Chat
Unlimited live chat threads and no per-agent billing; add live chat to any website with a simple copy-paste widget.
Shared Inbox & Team Collaboration
Invite unlimited teammates and handle all conversations in one shared inbox so multiple team members can collaborate on customer requests.
AI Agent (Chatbot)
AI chatbot trained on your knowledge base to provide 24/7 support, escalate to humans when necessary, stay on script (answers only from provided sources), support 50+ languages, and accept custom instructions for business rules.
Customizable Help Center
Create a help center with articles, collections, modern editor supporting images and embeds, customizable look and feel, instant search, and analytics for article views and helpfulness.
Email Notifications & Lead Capture
Follow-up emails for customers who leave, email notifications for new requests, and optional lead capture fields (name and email) to collect warm leads.
Availability & Response Expectations
Set out-of-office hours and response times to set customer expectations.
SEO & LLM Accessibility
Help Center includes sitemap.xml so content can be crawled by search engines and LLMs.
Simple Onboarding and APIs
Widget installs via copy-paste script; optional identify API to pass logged-in user details (example JavaScript shown on the site).
Pricing
Free forever: Live chat widget, 30 active threads/month, 3 team seats, core help center features, Slack notifications, and basic support without a credit card.
Free
$0/month- Live Chat Widget (Customizable)
- 30 Active Threads per month
- 3 Team Seats
- Core Help Center essentials
Base
$29/month- Everything in Free
- Unlimited Threads
- Unlimited Team Members
- Advanced Help Center: No content limits
Plus
$59/month- Everything in Base
- 5,000 AI Messages per month
- 250 MB Knowledge Base (Upload PDFs, Docs, or URLs)
- Intelligent Auto-Pilot: AI trained on your specific data
Use Cases
Small and growing businesses
Companies that need affordable, easy-to-use customer support without per-agent or per-customer pricing can use Helploom to start supporting customers quickly.
Teams that want shared inbox and collaboration
Support teams that require a shared inbox, unlimited teammates, and collaborative handling of conversations.
24/7 automated support with human escalation
Teams that want to offload routine queries to an AI Agent trained on their knowledge base while receiving notifications when human intervention is needed.
Self-service support and knowledge base
Organizations that want to build a searchable, SEO-friendly Help Center with article analytics to reduce direct support load.
Integrations
Slack
Stay notified in Slack about conversations and activity (Slack integration listed in Free plan).
Widget / Identify API
Website widget and identify API allow passing logged-in user details to Helploom for richer conversation context.
Benefits
Limitations
Frequently Asked Questions
Claim this listing to publish FAQs.
Getting Started
- 1 Step 1: Add the provided JavaScript widget snippet to your website (copy-paste).
- 2 Step 2 (Optional): Use the identify API to pass logged-in user details (example Helploom("identify", { uniqueId, name?, email? })).
- 3 Step 3: Optionally add data to your knowledge base to enable the AI Agent; start receiving conversations immediately.
Support
chat
Live chat on the website (chat bubble at bottom right) for questions and support.
docs
Help Center and product documentation accessible via the site for self-service resources.
priority support
Priority support offered on paid plans (Base and Plus).
API
Widget JavaScript snippet and identify API example shown on the site for passing logged-in user details; no separate documentation URL provided on the page.
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