Helploom

Helploom

Helploom is an affordable, simple customer support platform offering unlimited live chat, a customizable help center, and an AI agent that can be trained on your knowledge base to provide 24/7 support.

Helploom is chat software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
#60 in Chat (60 tools)
Just launched
20759 directory views this week

Quick Overview

Best for: Business Operations

What it does

Chat software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $0/month

Next step

Compare Helploom with similar tools before you shortlist it.

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Review alternatives, pricing posture, and workflow fit side by side.

Helploom

Helploom is a lightweight, affordable customer support tool designed for small and growing businesses that need simple, predictable pricing and fast setup. It combines an unlimited live chat widget, a modern help center, and an AI agent that can be trained on your documentation to handle customer queries 24/7 and escalate to humans when needed.

The product emphasizes ease-of-use and fairness: no per-agent or per-contact charges, simple flat plans, and a setup process that can go live in minutes. Helploom is suited for teams that want a shared inbox for support conversations, self-service documentation, and AI-assisted automation without enterprise complexity or high costs.

Helploom is an affordable, simple customer support platform offering unlimited live chat, a customizable help center, and an AI agent that can be trained on your knowledge base to provide 24/7 support.

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Key Features

Unlimited Live Chat

Add a lightweight chat widget to any website and run unlimited live chat threads (no per-agent or per-contact billing on paid plans).

Shared Inbox & Team Collaboration

Invite unlimited teammates, handle all conversations in a single shared inbox, and collaborate on customer support without per-seat fees.

Email Notifications & Follow-ups

Helploom sends email notifications for new requests and follows up by email if a customer leaves the chat.

Lead Capture

Optionally require name and email upfront to ensure you capture warm leads from chat conversations.

Availability & Expectations

Set out-of-office hours and response-time expectations to inform customers when support is available.

Help Center (Knowledge Base)

Create a branded help center with articles, collections, images, video embeds, and powerful instant search to let customers self-serve.

SEO & LLM Friendly

Helploom generates a sitemap.xml so help content can be crawled by search engines and LLMs.

AI Agent (Plus plan)

A knowledge-base-trained AI chatbot that answers 24/7, stays on-script (answers only from your content), escalates to humans when unsure, supports 50+ languages, and accepts custom instructions.

Simple Setup

Install the chat widget with a one-line copy-paste JavaScript snippet and optionally identify logged-in users via the provided client API.

Customizable Branding

Customize the look and feel of the chat widget and help center to match your brand.

Pricing

Free Tier Available

Free forever: includes the live chat widget, 30 active threads/month, 3 team seats, core help center essentials, Slack notifications and basic support.

Free

$0/month
  • Live Chat Widget (Customizable)
  • 30 Active Threads per month
  • 3 Team Seats
  • Core Help Center essentials

Base

$29/month
  • Everything in Free
  • Unlimited Threads
  • Unlimited Team Members
  • Advanced Help Center (no content limits)

Plus

$59/month
  • Everything in Base
  • 5,000 AI Messages per month
  • 250 MB Knowledge Base (upload PDFs, docs, or URLs)
  • Intelligent Auto-Pilot (AI trained on your data)

Use Cases

Day-to-day customer support for SMBs

Handle customer inquiries via a shared inbox and live chat without per-agent billing, keeping costs predictable for small teams.

24/7 AI-powered support

Use the AI Agent to answer common questions around the clock and escalate to humans when needed to reduce agent load and response times.

Self-service and knowledge management

Publish help articles and searchable documentation so customers can find answers without contacting support.

Lead capture and conversion

Collect visitor contact details through the chat widget to convert visitors into leads and improve signup conversion.

Fast onboarding and launch

Get live in minutes with a simple script and optional user-identification API for immediate support capability.

Integrations

Slack

Receive notifications in Slack for new messages and stay notified about customer conversations.

Helploom API

Client-side API to identify logged-in users and pass user details to the Helploom widget (used for associating conversations with users).

Benefits

Predictable, flat pricing with no per-agent charges (reduces cost and billing complexity).
Very fast setup — install in under a minute and go live in minutes.
Unlimited live chat and help center content on paid plans to scale without surprise fees.
AI-driven automation that reduces agent workload and provides 24/7 coverage.
Multilingual AI support (50+ languages) and SEO-friendly help content.

Limitations

Free plan is limited to 30 active threads/month and 3 team seats.
AI Agent has a monthly message allowance (5,000 messages on the Plus plan); additional behavior when exceeded is not detailed on the site.
Detailed API documentation and public rate limit information are not provided on the site (documentation link not available).
Enterprise-grade features (complex SLAs, per-agent advanced admin controls) are not emphasized; Helploom is positioned as a simple, small-to-mid-market product.

Frequently Asked Questions

What is a thread?
A thread is an active conversation in the live chat. The Free plan includes 30 active threads per month; paid plans offer unlimited threads.
How do I add the chat widget to my website?
Copy and paste the provided JavaScript snippet into your website (Helploom provides a small script you add to your pages). The widget is lightweight and loads instantly.
Can multiple team members use the same account?
Yes. Helploom supports inviting unlimited teammates and handling conversations in a shared inbox (Free plan allows 3 seats; paid plans remove seat limits).
What happens if I run out of message credits for the AI Agent?
The site lists AI message allowances for the Plus plan (5,000 AI messages/month). The site does not specify the exact behavior when you run out of credits; contact Helploom support via the chat widget for details or upgrade options.
Can I remove the 'Powered by Helploom' branding?
The site includes this question in its FAQ list but does not provide an explicit public answer. Contact Helploom support via chat to ask about branding removal options.
Is VAT included in plan prices?
The pricing page lists plan prices but does not specify VAT inclusion. The site recommends contacting support for billing and VAT details.
How can I reach out to Helploom?
Use the chat widget on helploom.com (bottom-right), the Get Started or Book a Demo flows, or consult the Help Center for documentation and support options.

Getting Started

  1. 1 Step 1: Sign up for a Helploom account and choose a plan (Free, Base $29/m, or Plus $59/m).
  2. 2 Step 2: Install the chat widget by copying and pasting the provided JavaScript snippet into your website (the snippet is shown in the dashboard).
  3. 3 Step 3: (Optional) Use the Helploom client API to identify logged-in users so messages are associated with customer records (window.Helploom('identify', { uniqueId, name?, email? })).
  4. 4 Step 4: (For AI) Add data to your knowledge base (articles, PDFs, URLs) to train the AI Agent and enable Intelligent Auto-Pilot.

Support

Chat

Live chat widget on helploom.com (bottom-right) for questions, onboarding help, and sales inquiries.

Help Center / Docs

Built-in help center with articles, collections, and search for self-service documentation.

Priority Support (paid plans)

Paid plans (Base and Plus) include priority support from Helploom's team.

API

Available: Yes

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