Helploom
Helploom is an affordable, simple customer support platform offering unlimited live chat, a customizable help center, and an AI agent that can be trained on your knowledge base to provide 24/7 support.
Helploom is chat software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Quick Overview
Best for: Business Operations
What it does
Chat software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from $0/month
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Helploom
Helploom is a lightweight, affordable customer support tool designed for small and growing businesses that need simple, predictable pricing and fast setup. It combines an unlimited live chat widget, a modern help center, and an AI agent that can be trained on your documentation to handle customer queries 24/7 and escalate to humans when needed.
The product emphasizes ease-of-use and fairness: no per-agent or per-contact charges, simple flat plans, and a setup process that can go live in minutes. Helploom is suited for teams that want a shared inbox for support conversations, self-service documentation, and AI-assisted automation without enterprise complexity or high costs.
Helploom is an affordable, simple customer support platform offering unlimited live chat, a customizable help center, and an AI agent that can be trained on your knowledge base to provide 24/7 support.
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Claim this listingKey Features
Unlimited Live Chat
Add a lightweight chat widget to any website and run unlimited live chat threads (no per-agent or per-contact billing on paid plans).
Shared Inbox & Team Collaboration
Invite unlimited teammates, handle all conversations in a single shared inbox, and collaborate on customer support without per-seat fees.
Email Notifications & Follow-ups
Helploom sends email notifications for new requests and follows up by email if a customer leaves the chat.
Lead Capture
Optionally require name and email upfront to ensure you capture warm leads from chat conversations.
Availability & Expectations
Set out-of-office hours and response-time expectations to inform customers when support is available.
Help Center (Knowledge Base)
Create a branded help center with articles, collections, images, video embeds, and powerful instant search to let customers self-serve.
SEO & LLM Friendly
Helploom generates a sitemap.xml so help content can be crawled by search engines and LLMs.
AI Agent (Plus plan)
A knowledge-base-trained AI chatbot that answers 24/7, stays on-script (answers only from your content), escalates to humans when unsure, supports 50+ languages, and accepts custom instructions.
Simple Setup
Install the chat widget with a one-line copy-paste JavaScript snippet and optionally identify logged-in users via the provided client API.
Customizable Branding
Customize the look and feel of the chat widget and help center to match your brand.
Pricing
Free forever: includes the live chat widget, 30 active threads/month, 3 team seats, core help center essentials, Slack notifications and basic support.
Free
$0/month- Live Chat Widget (Customizable)
- 30 Active Threads per month
- 3 Team Seats
- Core Help Center essentials
Base
$29/month- Everything in Free
- Unlimited Threads
- Unlimited Team Members
- Advanced Help Center (no content limits)
Plus
$59/month- Everything in Base
- 5,000 AI Messages per month
- 250 MB Knowledge Base (upload PDFs, docs, or URLs)
- Intelligent Auto-Pilot (AI trained on your data)
Use Cases
Day-to-day customer support for SMBs
Handle customer inquiries via a shared inbox and live chat without per-agent billing, keeping costs predictable for small teams.
24/7 AI-powered support
Use the AI Agent to answer common questions around the clock and escalate to humans when needed to reduce agent load and response times.
Self-service and knowledge management
Publish help articles and searchable documentation so customers can find answers without contacting support.
Lead capture and conversion
Collect visitor contact details through the chat widget to convert visitors into leads and improve signup conversion.
Fast onboarding and launch
Get live in minutes with a simple script and optional user-identification API for immediate support capability.
Integrations
Slack
Receive notifications in Slack for new messages and stay notified about customer conversations.
Helploom API
Client-side API to identify logged-in users and pass user details to the Helploom widget (used for associating conversations with users).
Benefits
Limitations
Frequently Asked Questions
What is a thread?
How do I add the chat widget to my website?
Can multiple team members use the same account?
What happens if I run out of message credits for the AI Agent?
Can I remove the 'Powered by Helploom' branding?
Is VAT included in plan prices?
How can I reach out to Helploom?
Getting Started
- 1 Step 1: Sign up for a Helploom account and choose a plan (Free, Base $29/m, or Plus $59/m).
- 2 Step 2: Install the chat widget by copying and pasting the provided JavaScript snippet into your website (the snippet is shown in the dashboard).
- 3 Step 3: (Optional) Use the Helploom client API to identify logged-in users so messages are associated with customer records (window.Helploom('identify', { uniqueId, name?, email? })).
- 4 Step 4: (For AI) Add data to your knowledge base (articles, PDFs, URLs) to train the AI Agent and enable Intelligent Auto-Pilot.
Support
Chat
Live chat widget on helploom.com (bottom-right) for questions, onboarding help, and sales inquiries.
Help Center / Docs
Built-in help center with articles, collections, and search for self-service documentation.
Priority Support (paid plans)
Paid plans (Base and Plus) include priority support from Helploom's team.
API
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