Helploom

Helploom

Helploom is an affordable customer support platform offering unlimited live chat, a customizable help center, and an AI-powered chatbot that can be trained on your knowledge base to provide 24/7 support for businesses and teams.

Helploom is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
#96 in Chatbots & Assistants (96 tools)
Added 1 month ago
Data reviewed Jul 16, 2026

Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $0/month

Next step

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Helploom

Helploom is a customer support software product focused on simple, fair pricing and ease of use for businesses and teams. It provides an unlimited live chat widget, a customizable help center, and an AI Agent that can be trained on your content to answer customer queries 24/7 and escalate to humans when needed. The product is positioned as a lightweight alternative to larger, enterprise tools with no per-agent or per-customer fees, and is designed to be set up quickly via a copy-paste widget and optional API identification.

Helploom is an affordable customer support platform offering unlimited live chat, a customizable help center, and an AI-powered chatbot that can be trained on your knowledge base to provide 24/7 support for businesses and teams.

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Key Features

Unlimited Live Chat

Unlimited live chat threads and no per-agent billing; add live chat to any website with a simple copy-paste widget.

Shared Inbox & Team Collaboration

Invite unlimited teammates and handle all conversations in one shared inbox so multiple team members can collaborate on customer requests.

AI Agent (Chatbot)

AI chatbot trained on your knowledge base to provide 24/7 support, escalate to humans when necessary, stay on script (answers only from provided sources), support 50+ languages, and accept custom instructions for business rules.

Customizable Help Center

Create a help center with articles, collections, modern editor supporting images and embeds, customizable look and feel, instant search, and analytics for article views and helpfulness.

Email Notifications & Lead Capture

Follow-up emails for customers who leave, email notifications for new requests, and optional lead capture fields (name and email) to collect warm leads.

Availability & Response Expectations

Set out-of-office hours and response times to set customer expectations.

SEO & LLM Accessibility

Help Center includes sitemap.xml so content can be crawled by search engines and LLMs.

Simple Onboarding and APIs

Widget installs via copy-paste script; optional identify API to pass logged-in user details (example JavaScript shown on the site).

Pricing

Free Tier Available

Free forever: Live chat widget, 30 active threads/month, 3 team seats, core help center features, Slack notifications, and basic support without a credit card.

Free

$0/month
  • Live Chat Widget (Customizable)
  • 30 Active Threads per month
  • 3 Team Seats
  • Core Help Center essentials

Base

$29/month
  • Everything in Free
  • Unlimited Threads
  • Unlimited Team Members
  • Advanced Help Center: No content limits

Plus

$59/month
  • Everything in Base
  • 5,000 AI Messages per month
  • 250 MB Knowledge Base (Upload PDFs, Docs, or URLs)
  • Intelligent Auto-Pilot: AI trained on your specific data

Use Cases

Small and growing businesses

Companies that need affordable, easy-to-use customer support without per-agent or per-customer pricing can use Helploom to start supporting customers quickly.

Teams that want shared inbox and collaboration

Support teams that require a shared inbox, unlimited teammates, and collaborative handling of conversations.

24/7 automated support with human escalation

Teams that want to offload routine queries to an AI Agent trained on their knowledge base while receiving notifications when human intervention is needed.

Self-service support and knowledge base

Organizations that want to build a searchable, SEO-friendly Help Center with article analytics to reduce direct support load.

Integrations

Slack

Stay notified in Slack about conversations and activity (Slack integration listed in Free plan).

Widget / Identify API

Website widget and identify API allow passing logged-in user details to Helploom for richer conversation context.

Benefits

Simple, flat pricing with a free tier and no per-agent charges reduces cost unpredictability.
Unlimited live chat and unlimited teammates eliminate common usage and billing constraints found in other tools.
AI automation provides 24/7 support, multilingual responses, and reduces human workload while escalating complex cases.

Limitations

Free plan is limited to 30 active threads per month and 3 team seats.
AI usage on the Plus plan is metered (5,000 AI messages per month) and knowledge base storage is limited to 250 MB.

Frequently Asked Questions

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Getting Started

  1. 1 Step 1: Add the provided JavaScript widget snippet to your website (copy-paste).
  2. 2 Step 2 (Optional): Use the identify API to pass logged-in user details (example Helploom("identify", { uniqueId, name?, email? })).
  3. 3 Step 3: Optionally add data to your knowledge base to enable the AI Agent; start receiving conversations immediately.

Support

chat

Live chat on the website (chat bubble at bottom right) for questions and support.

docs

Help Center and product documentation accessible via the site for self-service resources.

priority support

Priority support offered on paid plans (Base and Plus).

API

Available: Yes
Documentation:

Widget JavaScript snippet and identify API example shown on the site for passing logged-in user details; no separate documentation URL provided on the page.

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