Bot9
Bot9 is a code-free, AI-powered chatbot platform for automating customer support and sales, designed to train on company data and deploy embeddable chatbots across websites and apps.
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Review official source →Quick Overview
Best for: Content & Marketing
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Content & Marketing
Pricing snapshot
Paid from Starts from $199 per month
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Bot9
Bot9 is an AI-powered, code-free chatbot builder focused on automating customer support and sales for businesses. It lets organizations train a secure AI on their own technical resources and company data so the assistant can answer user queries and reduce the burden on human agents. The product is positioned for enterprise and business use, offering embeddable chat widgets, multilingual support, integrations with support and messaging platforms, and analytics to monitor customer interactions.
Bot9 is a code-free, AI-powered chatbot platform for automating customer support and sales, designed to train on company data and deploy embeddable chatbots across websites and apps.
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Claim this listingKey Features
AI Assistant
An AI assistant trained to help with support-related issues ("Bot9 AI Assistant"), intended to answer customer queries and resolve a high share of support requests.
Code-free Chatbot Builder
A code-free interface to build and train customer service chatbots without developer work.
Website Data Sync
Sync your website's data by entering your company URL so the bot can scan and learn from site content.
Customizable Chat Widget
Personalize the chat widget with company logo and brand color and embed it across sites, in-app, and help centers.
24x7 Automated Support
Provides continuous automated support to reduce response times and improve customer satisfaction.
Multilingual Support
Capability to understand over 150+ languages to support global customers.
Unlimited Training Data
No limit on training data — provide links, files, or manual content to teach the bot.
Intelligent Agent Handoff
Assign relevant tickets to support agents when human intervention is required.
Integrations & Custom Actions
Integrates with support, messaging and social platforms and allows creation of custom actions/workflows (examples include Freshdesk ticket creation).
Real-time Analytics & Customer Insights
Provides analytics to dive deeper into customer behavior and monitor performance.
Team Collaboration & Access Control
Add team members with designated access to enable human intervention and measure team output where human assistance was required.
Instruction / Response Guidelines
Create guidelines to dictate how the bot responds and teach it to speak like your brand or team.
Pricing
Starting
Starts from $199 per month- Code-free chatbot builder
- Train and deploy AI assistant (per site embedding)
Use Cases
Customer Support & Sales Automation
Automate responses to common customer queries, reduce support load, and assist sales workflows by handling inquiries and routing tickets.
E-Commerce
Enhance shopping experiences: check product availability, locate stores, recommend products, and manage returns.
Healthcare
Support patient interactions such as scheduling appointments, providing medical advice, managing prescriptions, and patient follow-ups.
Hospitality
Improve guest experiences with booking options, property details, booking management, and attraction information.
Integrations
Crisp
Listed integration for messaging/support workflows.
Discord
Listed integration for community/messaging.
Freshdesk
Example integration used to create support tickets (documented workflow).
Intercom
Listed integration for customer messaging and support.
Messenger
Listed integration for Facebook Messenger.
Shopify
Listed integration to support e-commerce workflows.
Slack
Listed integration for team communication and notifications.
Zendesk
Listed integration for support ticketing.
Listed integration for messaging with customers.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Sync your website's data — enter your company URL for the bot to scan and learn from your site.
- 2 Step 2: Customize your chat widget — add your company logo and brand color to personalize the experience.
- 3 Step 3: Install on your website — embed the chatbot on your marketing site, in-app, and help center.
Support
Contact via [email protected] for questions.
docs
API docs referenced in site resources ("API docs").
help center
Help center referenced in site resources ("Help center").
demo
Option to Book a Demo from the site.
API
API docs referenced in site resources (link available from site).
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