resonoon
Resonoon is a conversational AI platform for building and managing chatbots and voice assistants for customer support, onboarding, and sales. It combines AI agents, ticket management, and customer records in a shared workspace.
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Quick Overview
Best for: Business Operations
What it does
AI software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Paid from €299/month shown; the page also displays €325/month. The plan is available only to startups and individuals, subject to business verification.
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Resonoon is a conversational AI platform for businesses that want to automate customer communication across chat, email, messaging, and voice. Teams can create agents for support, lead qualification, sales, onboarding, appointment booking, and post-purchase care, then manage those agents from a shared workspace.
The platform also includes ticket management and customer records. Agents can use business knowledge and connected systems to answer questions or perform configured actions; when a conversation needs human attention, teams can receive the thread and context and continue in the same conversation.
No-code platform to create AI voice & chatbots in 30 minutes.
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Claim this listing for $29Key Features
AI chatbots and voice assistants
Create agents for customer support, onboarding, sales, and other workflows. Resonoon describes agents communicating through chat, email, messaging platforms, and phone.
Knowledge-based agent setup
Create draft agents from a website, add FAQ pairs, upload documents and URLs, and preview answers before approving them.
Connected data and actions
Connect CRMs, billing tools, helpdesks, calendars, databases, and internal APIs. Set permissions for what agents can read or do, including actions such as checking order status or booking meetings.
Multichannel publishing
Publish agents to channels including web chat, email, voice, WhatsApp, Telegram, and Slack, with the option to use the Conversational API for applications.
Human handoff
Set escalation rules so teams can take over conversations with the conversation thread, user profile, and last agent action.
Ticket management
Create tickets from conversations, assign responsibility, set priorities and structured fields, attach files, and track case status.
Customer records and team workspace
Manage AI agents, conversations, customer profiles, interaction history, notes, and team collaboration in one workspace.
Conversation monitoring
Review conversations and track intents, answers, actions, and outcomes to guide ongoing adjustments to prompts, data, and rules.
Multilingual support
The page states that an agent can support more than 100 languages and that conversations can be processed and translated for internal teams.
Pricing
The page says bots can be created for free and charges are based on conversations; it does not detail the free offering's limits.
Basic
€299/month shown; the page also displays €325/month. The plan is available only to startups and individuals, subject to business verification.- 1 AI agent
- Up to 50 FAQ entries per assistant
- 500 conversations per month
- 20 AI-handled email conversations per month
Standard
€329/month shown; the page also displays €400/month.- 3 AI agents
- Up to 200 FAQ entries per assistant
- 4,000 conversations per month
- 200 AI-handled email conversations per month
Professional
€399/month shown; the page also displays €550/month.- 10 AI agents
- Up to 300 FAQ entries per assistant
- 9,000 conversations per month
- 700 AI-handled email conversations per month
Use Cases
Customer support
Automate common questions and requests such as FAQs, order tracking, refunds, and post-purchase care, with escalation for cases that need a person.
Lead qualification and sales
Respond to prospects, qualify leads, explain products or plans, and recommend relevant add-ons.
Client onboarding
Guide new clients through setup and activation with step-by-step assistance.
Appointment booking
Handle appointment requests and connect agents to calendars for configured booking actions.
Ticket investigation
Turn conversations requiring additional investigation into assigned tickets with linked conversation history and tracked status.
Phone support and outreach
Use voice assistants to automate inbound and outbound calls.
Integrations
Publish AI agents to WhatsApp for customer conversations.
Telegram
Publish AI agents to Telegram.
Slack
Publish AI agents to Slack.
Facebook and Instagram
The page lists Facebook and Instagram integrations and describes agents working across social platforms.
Jira
Jira is listed among the channels available for customer conversation automation.
CRMs, billing tools, helpdesks, calendars, databases, and internal APIs
Connect business systems so agents can read permitted data or perform configured actions.
Conversational API
Integrate Resonoon agents into proprietary or third-party applications.
Benefits
Limitations
Frequently Asked Questions
Is Resonoon a CRM, ticketing system, or helpdesk?
Can AI agents replace human teams?
Which channels do Resonoon agents support?
How do agents connect to business systems?
Does Resonoon support multiple languages?
Can Resonoon be deployed within a private infrastructure?
Getting Started
- 1 Create a workspace and choose quick start by entering a website link, or use the guided setup form.
- 2 Choose an agent role and goal, set its instruction, tone of voice, and languages.
- 3 Add knowledge using FAQ pairs, documents, or URLs; preview the responses and approve them.
- 4 Connect data sources and configure permissions and actions, then publish the agent to selected channels.
Support
Contact sales at [email protected]. The page also lists [email protected] for questions about self-hosted deployment.
Priority support
Priority support is listed as a feature of the Professional plan.
Contact page
The Resonoon website includes a Contacts section.
API
The page mentions REST API access in plan details and a Conversational API for integrating Resonoon into proprietary or third-party applications. No API documentation URL is provided.