Smith.ai
Smith.ai provides 24/7 AI receptionists combined with a Live Agent Network to run end-to-end intake, qualify leads, book appointments, and sync call data to CRMs for law firms and small businesses.
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Quick Overview
Best for: Legal
What it does
Legal software for decision-makers comparing workflow fit and alternatives.
Best fit
Legal
Pricing snapshot
Paid from Starting at $1.60 per call (page cites ~$1–2 per call in FAQ)
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Smith.ai
Smith.ai offers a hybrid front-office workforce combining AI receptionists and a 500+ person North American Live Agent Network to deliver 24/7 call answering, intake, lead qualification, appointment booking, and CRM synchronization. The service is positioned primarily for law firms (roughly 80% of customers) but also supports home services, healthcare, IT, and other small-to-mid businesses. Smith.ai emphasizes end-to-end intake—answering the call, qualifying the caller, booking consultations live on the call, and sending intake data, transcripts, and follow-up (retainers, confirmations) into the firm's systems.
Onboarding is described as fast: live receptionists can go live on Day 1 while the AI Receptionist is trained and refined in parallel. The product highlights integrations with practice-management and CRM systems and a Quality Flywheel (train, test, deploy, analyze) that uses human oversight and continuous improvement.
Smith.ai combines AI-first answering options with live reception support to help you capture and convert more inbound calls. Smith.ai is a AI Tool featured on Dang.ai. Learn more about Smith.ai's AI tool.
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Claim this listing for $29Key Features
AI Receptionist
Automated intake, qualification, scheduling, smart FAQ handling, and CRM updates handled by an AI receptionist trained to your firm's workflows.
Live Agent Network
500+ North American live receptionists available 24/7 to handle complex or sensitive calls and to step in from any AI interaction.
Hybrid Staffing Options
Choose 100% AI, Hybrid (AI + humans), or 100% Human plans to match desired automation and human coverage.
Appointment Booking
Book consultations live on the call and place appointments directly on client calendars.
CRM & Calendar Integrations
Native integrations with major practice management systems and CRMs to sync call outcomes, contacts, and case data automatically.
Call Recording & Transcription
Calls are recorded, transcribed, and summarized instantly for review and case intake.
Payment & Retainer Handling
Require consultation fees upfront and send retainer agreements (e-signature) automatically after qualified calls.
Spam Screening & Blocking
Automated blocking of known robocalls and solicitors to reduce noise and focus on real callers.
Bilingual Answering
Conversational fluency in English and Spanish to support diverse caller populations.
Dashboard & Analytics
Reporting on call volume, appointments scheduled, call quality scores, and other intake performance metrics.
Pricing
First 25 calls per month free (free forever trial offer).
AI Receptionist
Starting at $1.60 per call (page cites ~$1–2 per call in FAQ)- Automated intake and booking
- Human escalation available
- Best for maximum automation
Hybrid / AI + Human
Starting at $2.50 per call (range cited $2–5 per call in FAQ)- AI handles routine calls; live agents handle complex calls
- Customizable AI⇄human mix
Virtual Receptionist (Human-first)
Starting at $7 per call (FAQ also lists Virtual Receptionist ~$6–10 per call)- 100% live North American receptionists
- Outbound calling for appointment confirmations and follow-up
Use Cases
Law Firm Intake & Lead Conversion
End-to-end intake for law firms: answer calls 24/7, qualify callers to firm specifications, book consultations, send retainers, and sync cases to practice management systems.
After-Hours & Overflow Coverage
Provide 24/7 answering and avoid missed opportunities during nights, weekends, and holidays; live agents and AI cover after-hours.
Appointment Scheduling & Calendar Management
Book, confirm, and reschedule consultations directly on firm calendars; Virtual Receptionist plans include outbound appointment confirmation calls.
Lead Qualification for Service Businesses
Qualify callers for home services, healthcare, IT, and other SMBs by custom workflows to ensure only valuable leads are routed to internal staff.
CRM Data Capture & Automation
Automatically log calls, create contact records, and trigger follow-up workflows across integrated CRMs and practice management tools.
Integrations
Clio
Sync call outcomes, intake data, and calendar bookings to Clio practice-management records.
MyCase
Automatic CRM/calendar updates and case logging into MyCase.
Filevine
Push intake data and transcripts to Filevine to keep case records up to date.
Lawmatics
Integration to create leads and trigger workflows in Lawmatics.
HubSpot & Salesforce
Connect call data and contact records to major CRM systems for sales and marketing workflows.
ServiceTitan
Integrate with ServiceTitan for home services booking and dispatch workflows.
7,000+ systems
Smith.ai states native integrations with 7,000+ business tools and practice-management platforms.
Benefits
Limitations
Frequently Asked Questions
Can Smith.ai replace my intake staff?
Are the receptionists allowed to give legal advice?
Will callers know they are talking to AI?
What happens when the AI can’t handle a call?
How much does Smith.ai cost?
Can Smith.ai integrate with my practice management system?
What about confidentiality and data retention?
How quickly can I get started?
Getting Started
- 1 Step 1: Book a consultation or start the free trial (first 25 calls free).
- 2 Step 2: Onboard—share procedures, policies, and intake fields so the team can build custom playbooks and call flows.
- 3 Step 3: Go live—live receptionists can start on Day 1 while the AI receptionist is trained and ramped; monitor performance and refine via the Quality Flywheel.
Support
Phone
Contact via phone at (650) 727-6484 or displayed demo numbers for live demos.
Book a consultation
Schedule a consultation via the website CTA to start onboarding or evaluate the product.
Live demo
Call the live demo number to experience the AI front office and intake flows in real time.
Docs / Help center
Support & training, blog & news, help center and knowledge base links are available from the site for onboarding and product questions.
Account management
Clients receive an Account Manager and dedicated deployment/AI teams to assist with onboarding and ongoing optimization.
API
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