Todook
Todook helps ecommerce and customer service teams automate customer conversations, campaigns, and lead engagement across messaging and social channels. It also provides customer segmentation and live campaign analytics.
Who it's for
- Ecommerce teams that want to send product recommendations, cart reminders, or offers through messaging apps.
- Customer service teams handling inquiries across WhatsApp, Facebook, Instagram, and Messenger.
- Marketing teams that need to automate social comments, broadcasts, drip campaigns, or lead-generation workflows.
How it fits your workflow
Create an account, provide business details, and connect social accounts and other tools. Build messaging flows, broadcasts, and automation rules for the channels you use.
Launch automations such as comment replies, campaigns, or lead-generation workflows. For ecommerce, the page describes sending recommendations, cart reminders, and offers through messaging apps.
Review customer interactions, campaign performance, and ROI in the real-time analytics dashboard, and adjust campaigns based on those results.
Pricing
Free: A 14-day free trial is offered, and the page states that no credit card is required.
The vendor doesn't publish prices. Check with Todook directly.
Prices checked on Oct 30, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Multi-channel chatbot
- Manage customer conversations through channels including WhatsApp, Instagram, Facebook, and Messenger. The page states that Todook supports more than 10 digital channels.
- Messaging and workflow automation
- Create custom messaging flows, broadcasts, triggers, automated responses, and comment replies for customer engagement and lead generation.
- AI-powered customer segmentation
- Automatically categorize customers using interaction patterns, purchase history, and preferences to support more targeted messaging.
- Real-time analytics dashboard
- Track customer interactions, campaign performance, and ROI in real time, then use those measures to adjust campaigns.
- Ecommerce messaging
- Use messaging apps to send product recommendations, cart reminders, and special offers.
- Campaign and engagement tools
- The page lists drip campaigns, appointment scheduling, automated comments, story automation, lead ads automation, QR code generation, and polls.
Works with
- Messenger
- Ecommerce platforms
- CRMs and other tools
Alternatives to consider
-
TailorTalk
Choose it if you specifically need an AI sales agent for lead qualification, follow-ups, bookings, payments, and upsells across WhatsApp, Instagram, and website chat.
-
ChatBot by Text
Choose it if you want chatbots trained on your website and documentation for customer service and product recommendations across multiple channels.
Getting started
- Create a Todook account and provide basic business details.
- Connect your social media accounts and any necessary tools.
- Customize messaging flows, broadcasts, and automation rules.
- Launch automations and monitor performance in the analytics dashboard.
Frequently asked questions
Which digital channels can I manage with Todook?
The page says Todook supports more than 10 digital channels, including Facebook, Instagram, WhatsApp, and Messenger.
How do I set up automation for my business on Todook?
Create workflows and campaigns, then set triggers for automatic responses using the platform's workflow setup.
Can Todook integrate with my existing tools?
The page says Todook integrates with a range of tools and CRMs, including email marketing software, social media platforms, and other CRM tools. It does not list specific products.
Is Todook easy to use for beginners?
The page describes the platform as having an intuitive interface and says it offers tutorials and support to help users get started.
Does Todook support multi-location businesses?
Yes. The page says its Places Near Me feature helps customers find business locations and that businesses can manage interactions across locations.