Chatbot

Chatbot

ChatBot (ChatBot by Text) is an AI-powered chatbot platform that builds and deploys conversational agents trained on your website and documentation to provide 24/7 customer service, recommend products, and automate sales across multiple channels.

Chatbot is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
One of 175 tools in Chatbots & Assistants
Added 8 months ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $19/user per month (starts at)

Next step

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ChatBot (branded on the site as ChatBot by Text) is an AI-driven platform for building and deploying conversational agents trained on a business's website, help center and product documentation. The platform emphasizes rapid setup (paste your website URL to build a knowledge base), no-code configuration, and multichannel deployment so a single AI agent can handle conversations across website chat, Messenger, SMS and other channels. It is positioned for businesses seeking 24/7 customer service automation and to convert support interactions into sales — the site cites customer outcomes including average order values and incremental revenue in customer case studies.

ChatBot (ChatBot by Text) is an AI-powered chatbot platform that builds and deploys conversational agents trained on your website and documentation to provide 24/7 customer service, recommend products, and automate sales across multiple channels.

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Key Features

AI Agent

An AI-powered agent trained on your business data that answers questions, recommends products, and resolves common issues automatically.

Instant AI chatbot setup

Automatic knowledge-base building by sharing a website URL and rapid deployment with copy-paste widget code or platform integrations.

Multichannel communication

Support across website chat, Facebook Messenger, email and other channels with conversations consolidated into one inbox.

AI-generated replies & advanced training

Responses generated from scanned content (website, help center, docs, uploaded files) with options to add skills and tune behavior.

Handover to human agents

Seamless transfer from AI to human agents for high-value or complex conversations to preserve context and history.

Built-in tools & integrations

Visual builder, workflows, automations and plug-and-play integrations to extend chatbot capabilities.

Pricing

Free Tier Available

14-day free trial — no credit card required

Starting plan

$19/user per month (starts at)
  • Includes access to ChatBot platform features
  • 14-day free trial available

Use Cases

Customer Support

Automate repetitive support queries, provide 24/7 answers, and reduce backlog by letting AI handle common questions.

Sales & Conversion Recovery

Spot hesitant shoppers, recommend products, present offers or discount codes, and assist checkout to recover lost sales.

eCommerce & Retail

Provide product recommendations with catalog and policy context, support multiple stores and domains, and boost online sales.

Lead Generation & Marketing

Proactively engage visitors, collect leads, and pass prospects into marketing workflows or email lists.

Enterprise & Multi-domain Support

Scale across channels and domains with customization, shared inboxes, and team collaboration features.

Integrations

Chat Widget

Embed a chat widget on your website to serve visitors directly.

Facebook Messenger

Engage followers and respond to conversations within Messenger.

Shopify

Direct integration to assist shoppers and recommend products on Shopify stores.

Slack

Streamline internal workflows and receive notifications in Slack.

WordPress

Add chat functionality to WordPress sites via a direct integration.

Zapier

Connect ChatBot with hundreds of other apps through Zapier automations.

LiveChat & HelpDesk

Integrate with LiveChat and HelpDesk for combined human and AI customer service workflows.

Benefits

24/7 automated customer support that reduces manual workload
Increase in sales via product recommendations and recovery of hesitant shoppers
Fast setup with no-code options and direct integrations (Shopify, WordPress, Messenger)
Single inbox and multichannel support for consistent customer history and context
Ability to hand over complex conversations to human agents while AI handles routine tasks

Limitations

Free usage is time-limited to a 14-day trial rather than a permanent free tier.
The site references AI resolution limits and directs users to the pricing page for full details.

Frequently Asked Questions

What is ChatBot by Text?
ChatBot is an AI Agent trained on your business data that answers customer questions, recommends products, and resolves common issues automatically. It is available inside the Text customer service growth platform and works alongside features like lead generation campaigns, agent skills, and a shared inbox.
Can a chatbot actually help sell?
Yes. ChatBot by Text spots buying signals mid-conversation, recommends relevant products, offers discount codes at the right time, and recovers sales that would otherwise be lost.
Do I need technical skills to set this up?
No. Paste your website URL and ChatBot builds a knowledge base automatically. Add the chat widget by copying a code snippet or use direct integrations for Shopify and WordPress without coding.
How much does it cost?
ChatBot by Text starts at $19/user per month, with a 14-day free trial and no credit card required. For full plan details and AI resolution limits, check the pricing page.
What channels does it support?
Supported channels include website chat, email, Facebook Messenger and more; all conversations are consolidated in a single inbox inside Text.
Can I try it for free?
Yes — the platform offers a 14-day free trial with no credit card required.
How does ChatBot by Text work?
You connect your content (website URL, help center, product docs, or uploaded files). ChatBot scans the sources, builds a knowledge base, keeps context during conversations, and hands off to humans when needed.
How can I configure ChatBot to fulfil legal obligations?
The site provides a step-by-step tutorial on configuring consent mechanisms, including links to Privacy Policy or other documents, and guidance to meet data protection or electronic communications requirements.

Getting Started

  1. 1 Step 1: Create your first AI Agent — paste your website URL or connect knowledge sources to build a knowledge base and add skills.
  2. 2 Step 2: Deploy the chat widget or use platform integrations (Shopify, WordPress, Messenger) to go live quickly.
  3. 3 Step 3: Monitor results, add more sources or skills, and expand the agent to additional channels and use cases.

Support

Help Center

Access documentation and tutorials via the Help Center resource on the site.

API & Developers

Developer resources and API references listed under 'API & Developers'.

Partner Program / Find a Partner

Partner Program and partner-finding resources for professional services and integrations.

System Status

Public system status page to monitor service availability.

On-site chat support

Chat support available from the platform (site references interacting via chat).

API

Available: Yes
Documentation:

See the 'API & Developers' resources on the site for developer documentation and integration guides.

Rate Limits:

The site references AI resolution limits and directs users to the pricing page for full details.

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