Chatbot

Chatbot

ChatBot by Text is an AI-powered support platform that builds and trains AI agents from your business data to automate customer service, drive sales, and support multichannel conversations across web chat, Messenger, email and more.

Chatbot is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
#265 in Chatbots & Assistants (265 tools)
Added 3 months ago
18100 directory views this week

Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $19/user per month

Next step

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Chatbot

ChatBot by Text is an AI agent platform designed to automate customer service and sales by learning from a business's existing knowledge sources (website, help center, product docs, uploaded files). It provides instant AI-generated replies, multichannel support, and handover to humans for complex issues. The product is aimed at customer support, sales teams, and eCommerce businesses looking to provide 24/7 support, increase conversions, and scale workflows with minimal technical effort.

The platform emphasizes fast setup (many teams start by pasting a website URL to auto-build a knowledge base), no-code deployment options (widget or platform-specific integrations like Shopify and WordPress), and an ecosystem of built-in tools, workflows, and plug-and-play integrations to extend the chatbot’s capabilities.

ChatBot by Text is an AI-powered support platform that builds and trains AI agents from your business data to automate customer service, drive sales, and support multichannel conversations across web chat, Messenger, email and more.

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Key Features

AI-powered customer service

Generative AI that answers customer questions, recommends products, and resolves common issues automatically using business-specific knowledge sources.

Instant AI chatbot setup

Automatic knowledge-base building by providing a website URL or uploading documents β€” setup and first results can be achieved within minutes.

Multichannel communication

Support across website chat, Facebook Messenger, email, SMS and other channels with all conversations consolidated into a single inbox inside Text.

AI-generated replies & advanced training

Context-aware, AI-generated responses that can be tuned and extended by adding sources, skills, and custom training to match business policies and tone.

Sales-focused automation

Detects buying signals (hesitation at checkout, product comparison, bulk inquiries), recommends products, offers discount codes at the right moment, and recovers potential lost sales.

Seamless human handover

AI handles routine queries while enabling smooth escalation to human agents for high-value or complex conversations.

No-code deployment

Add chat widget with a code snippet or use native integrations for platforms like Shopify and WordPress without developer resources.

Built-in tools, workflows and integrations

Enhance the chatbot with automations, workflows, templates, and plug-and-play integrations to fit existing support processes.

Analytics and optimization

Track chatbot performance, conversion impact, and satisfaction to iteratively improve responses and workflows.

Pricing

Free Tier Available

14-day free trial, no credit card required

Starter

$19/user per month
  • Access to AI agent features
  • 14-day free trial
  • Multichannel chat widget and basic integrations

Use Cases

Customer support automation

Answer FAQs, resolve common issues, and provide 24/7 support to reduce ticket volume and response times.

Ecommerce conversion & sales

Proactively assist shoppers, recommend relevant products, apply discount codes, and recover abandoned carts to increase average order value and revenue.

Multichannel engagement

Handle conversations across website chat, Messenger, email, and other channels while preserving context in a single inbox.

Knowledge base-driven responses

Use website content, help center articles, and uploaded files as sources to ensure answers match business context and policies.

Scaling support operations

Offload repetitive questions to AI so human agents can focus on high-value tasks and reduce overall support workload.

Compliance and consent workflows

Configure consent collection and present privacy policy or legal documents during conversations to meet regulatory obligations.

Integrations

Chat Widget

Website chat widget for direct placement on your site to engage visitors 24/7.

Facebook Messenger

Connect Messenger to engage followers and manage conversations in the same inbox.

Shopify

Direct integration to assist shoppers, recommend products, and increase online sales.

Slack

Streamline internal workflows and receive notifications or handover conversations to teams in Slack.

WordPress

Add chat functionality to WordPress sites using a native integration for easy deployment.

LiveChat & HelpDesk

Work alongside LiveChat and HelpDesk tools so AI and human agents share context and history.

Zapier

Connect to third-party tools and automate workflows using Zapier integrations.

Benefits

24/7 automated support that reduces response times and handles repetitive requests
Increases sales by recommending products, offering discounts, and recovering hesitant shoppers
Fast, no-code setup that builds a knowledge base from your website and other content
Multichannel coverage with a unified inbox to preserve customer context across channels
Scales support operations and lets human agents focus on high-value conversations
Customizable and trainable AI to align responses with company policies and tone

Limitations

AI resolution limits and plan-specific caps may apply (refer to the pricing page for details).
Response accuracy and coverage depend on the quality and completeness of the business's knowledge sources; complex issues may still require human intervention.

Frequently Asked Questions

What is ChatBot by Text?
ChatBot by Text is an AI agent trained on your business data that answers customer questions, recommends products, and resolves common issues automatically. It's integrated into Text to work alongside live chat and help desk tools.
Can a chatbot actually help sell?
Yes. ChatBot by Text detects buying signals during conversations, recommends relevant products, offers discount codes at appropriate times, and can recover sales that might otherwise be lost.
Do I need technical skills to set this up?
No. You can paste your website URL and ChatBot automatically builds a knowledge base. Adding the chat widget requires copying a code snippet; Shopify and WordPress have direct integrations that avoid coding.
How much does it cost?
ChatBot by Text starts at $19/user per month and offers a 14-day free trial with no credit card required. For full plan details and AI resolution limits, consult the pricing page.
What channels does it support?
It supports website chat, email, Messenger and more. All conversations are collected into a single inbox in Text to keep team and AI context unified.
Can I try it for free?
Yes. There is a 14-day free trial on every plan with no credit card required to get started.
How do I configure ChatBot to fulfil legal obligation?
You can add consent collection options, links to your Privacy Policy or other documents, and follow a step-by-step tutorial provided by Text to configure consent mechanisms and information obligations.

Getting Started

  1. 1 Step 1: Create your first AI agent β€” set up a Text AI agent and train it with your business knowledge (many teams start by pasting a website URL).
  2. 2 Step 2: Deploy the agent β€” add the chat widget or enable platform integrations and let the AI answer routine questions or work alongside your team.
  3. 3 Step 3: Expand and scale β€” add more sources, skills, channels and workflows once initial results are proven to grow adoption and impact.

Support

Help Center / Documentation

Access product documentation, tutorials and configuration guides via the Help Center and API & Developers resources listed on the website.

ChatBot Academy

Training and educational resources to become a chatbot designer and learn best practices.

Partner Program / Find a Partner

Work with certified partners for implementation help or to find professional services.

System Status

View platform uptime and incident information via the System Status page.

API

Available: Yes

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