Chatbot
ChatBot by Text is an AI-powered support platform that builds and trains AI agents from your business data to automate customer service, drive sales, and support multichannel conversations across web chat, Messenger, email and more.
Chatbot is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from $19/user per month
Next step
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Chatbot
ChatBot by Text is an AI agent platform designed to automate customer service and sales by learning from a business's existing knowledge sources (website, help center, product docs, uploaded files). It provides instant AI-generated replies, multichannel support, and handover to humans for complex issues. The product is aimed at customer support, sales teams, and eCommerce businesses looking to provide 24/7 support, increase conversions, and scale workflows with minimal technical effort.
The platform emphasizes fast setup (many teams start by pasting a website URL to auto-build a knowledge base), no-code deployment options (widget or platform-specific integrations like Shopify and WordPress), and an ecosystem of built-in tools, workflows, and plug-and-play integrations to extend the chatbot’s capabilities.
ChatBot by Text is an AI-powered support platform that builds and trains AI agents from your business data to automate customer service, drive sales, and support multichannel conversations across web chat, Messenger, email and more.
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Claim this listingKey Features
AI-powered customer service
Generative AI that answers customer questions, recommends products, and resolves common issues automatically using business-specific knowledge sources.
Instant AI chatbot setup
Automatic knowledge-base building by providing a website URL or uploading documents — setup and first results can be achieved within minutes.
Multichannel communication
Support across website chat, Facebook Messenger, email, SMS and other channels with all conversations consolidated into a single inbox inside Text.
AI-generated replies & advanced training
Context-aware, AI-generated responses that can be tuned and extended by adding sources, skills, and custom training to match business policies and tone.
Sales-focused automation
Detects buying signals (hesitation at checkout, product comparison, bulk inquiries), recommends products, offers discount codes at the right moment, and recovers potential lost sales.
Seamless human handover
AI handles routine queries while enabling smooth escalation to human agents for high-value or complex conversations.
No-code deployment
Add chat widget with a code snippet or use native integrations for platforms like Shopify and WordPress without developer resources.
Built-in tools, workflows and integrations
Enhance the chatbot with automations, workflows, templates, and plug-and-play integrations to fit existing support processes.
Analytics and optimization
Track chatbot performance, conversion impact, and satisfaction to iteratively improve responses and workflows.
Pricing
14-day free trial, no credit card required
Starter
$19/user per month- Access to AI agent features
- 14-day free trial
- Multichannel chat widget and basic integrations
Use Cases
Customer support automation
Answer FAQs, resolve common issues, and provide 24/7 support to reduce ticket volume and response times.
Ecommerce conversion & sales
Proactively assist shoppers, recommend relevant products, apply discount codes, and recover abandoned carts to increase average order value and revenue.
Multichannel engagement
Handle conversations across website chat, Messenger, email, and other channels while preserving context in a single inbox.
Knowledge base-driven responses
Use website content, help center articles, and uploaded files as sources to ensure answers match business context and policies.
Scaling support operations
Offload repetitive questions to AI so human agents can focus on high-value tasks and reduce overall support workload.
Compliance and consent workflows
Configure consent collection and present privacy policy or legal documents during conversations to meet regulatory obligations.
Integrations
Chat Widget
Website chat widget for direct placement on your site to engage visitors 24/7.
Facebook Messenger
Connect Messenger to engage followers and manage conversations in the same inbox.
Shopify
Direct integration to assist shoppers, recommend products, and increase online sales.
Slack
Streamline internal workflows and receive notifications or handover conversations to teams in Slack.
WordPress
Add chat functionality to WordPress sites using a native integration for easy deployment.
LiveChat & HelpDesk
Work alongside LiveChat and HelpDesk tools so AI and human agents share context and history.
Zapier
Connect to third-party tools and automate workflows using Zapier integrations.
Benefits
Limitations
Frequently Asked Questions
What is ChatBot by Text?
Can a chatbot actually help sell?
Do I need technical skills to set this up?
How much does it cost?
What channels does it support?
Can I try it for free?
How do I configure ChatBot to fulfil legal obligation?
Getting Started
- 1 Step 1: Create your first AI agent — set up a Text AI agent and train it with your business knowledge (many teams start by pasting a website URL).
- 2 Step 2: Deploy the agent — add the chat widget or enable platform integrations and let the AI answer routine questions or work alongside your team.
- 3 Step 3: Expand and scale — add more sources, skills, channels and workflows once initial results are proven to grow adoption and impact.
Support
Help Center / Documentation
Access product documentation, tutorials and configuration guides via the Help Center and API & Developers resources listed on the website.
ChatBot Academy
Training and educational resources to become a chatbot designer and learn best practices.
Partner Program / Find a Partner
Work with certified partners for implementation help or to find professional services.
System Status
View platform uptime and incident information via the System Status page.
API
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