Freshworks
Freshsales is an AI-powered sales CRM from Freshworks designed to help sales teams generate and qualify leads, manage pipelines, and close deals faster using Freddy AI for insights, intent scoring, and automation.
Freshworks is sales software teams evaluate for content & marketing. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Content & Marketing
What it does
Sales software for decision-makers comparing workflow fit and alternatives.
Best fit
Content & Marketing
Pricing snapshot
Freemium from Starting at $9/month (new pricing plans announced)
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Freshworks
Freshsales (part of Freshworks) is an AI-powered sales CRM that helps sales teams grow pipeline, boost conversions, and increase productivity. It combines lead capture and qualification, pipeline management, multi-channel engagement, and AI-driven insights (Freddy AI) into a single solution. The product is aimed at sales and revenue teams who want to streamline processes, reduce manual work, and get actionable recommendations to close deals faster.
Freshsales is offered both as a standalone product and as part of the Freshsales Suite to align sales and marketing on a single source of truth for each customer's journey. The platform emphasizes automation, intent scoring, and contextual customer views to prioritize valuable leads and improve team efficiency.
Freshsales is an AI-powered sales CRM from Freshworks designed to help sales teams generate and qualify leads, manage pipelines, and close deals faster using Freddy AI for insights, intent scoring, and automation.
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Claim this listingKey Features
Freddy AI insights
AI-powered recommendations and insights that surface the best leads and deals, suggest actions, and help prioritize sales activities.
Lead capture and smart campaigns
Tools to run smart sales campaigns to generate leads, capture and qualify them, and route them through the sales process.
Intent scoring
Lead and contact intent scores that help focus attention on high-value prospects based on engagement and signals identified by Freddy AI.
360° customer view
A consolidated view of each customer’s interactions and context across channels to enable more informed, personalized conversations.
Kanban pipeline management
Visual sales pipeline with drag-and-drop cards for planning and managing the entire sales process efficiently.
Deal recommendations
AI-driven deal-level suggestions to avoid bottlenecks, improve forecasting, and speed up deal closure.
Automation of repetitive tasks
Workflow automation to eliminate manual work, save time, and improve adoption and productivity.
AI-assisted communication
AI features that help write emails and provide around-the-clock assistance to make outreach and follow-up more effective.
Pricing
21-day free trial available; no credit card required.
Starting plan
Starting at $9/month (new pricing plans announced)- Access to core Freshsales CRM features
- AI-powered functionality (Freddy AI) depending on plan
- Lead capture and pipeline management
Use Cases
Lead generation and qualification
Run targeted campaigns, capture leads, and use AI-powered intent scores to qualify and prioritize prospects.
Sales pipeline management
Organize and manage deals with kanban views, drag-and-drop pipeline stages, and deal recommendations to accelerate closures.
Personalized multi-channel engagement
Engage customers on their preferred channels with context-driven conversations supported by a unified customer view.
Automating routine workflows
Automate repetitive sales tasks to reduce manual effort, increase productivity, and improve team morale.
Aligning sales and marketing
Use Freshsales Suite to bring sales and marketing together with a single source of truth for customer journeys and shared context.
Integrations
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Benefits
Limitations
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Frequently Asked Questions
How long is the Freshsales free trial?
What is Freddy AI?
What does 'Starting at $9' mean?
Can I get a demo before purchasing?
Getting Started
- 1 Step 1: Start a free trial (21 days) by clicking Try it Free — no credit card required.
- 2 Step 2: Request a demo or explore product tours to see Freshsales features in action.
- 3 Step 3: Sign up or contact Sales to discuss plans, then import contacts and configure basic pipeline/automation settings.
Support
Contact page
Access general inquiries and sales contact via the Contact Us page on Freshworks.com.
Sales and inquiries: [email protected]
Documentation & Training
Support, training, certification, and community resources are available through Freshworks Support & Success and Training & Certification pages (links available on the website).
API
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