Freshworks

Freshworks

Freshsales is an AI-powered sales CRM from Freshworks designed to help sales teams generate and qualify leads, manage pipelines, and close deals faster using Freddy AI for insights, intent scoring, and automation.

Freshworks is sales software teams evaluate for content & marketing. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise 70/100
#50 in Sales (50 tools)
Added 2 months ago
17685 directory views this week

Quick Overview

Best for: Content & Marketing

What it does

Sales software for decision-makers comparing workflow fit and alternatives.

Best fit

Content & Marketing

Pricing snapshot

Freemium from Starting at $9/month (new pricing plans announced)

Next step

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Freshworks

Freshsales (part of Freshworks) is an AI-powered sales CRM that helps sales teams grow pipeline, boost conversions, and increase productivity. It combines lead capture and qualification, pipeline management, multi-channel engagement, and AI-driven insights (Freddy AI) into a single solution. The product is aimed at sales and revenue teams who want to streamline processes, reduce manual work, and get actionable recommendations to close deals faster.

Freshsales is offered both as a standalone product and as part of the Freshsales Suite to align sales and marketing on a single source of truth for each customer's journey. The platform emphasizes automation, intent scoring, and contextual customer views to prioritize valuable leads and improve team efficiency.

Freshsales is an AI-powered sales CRM from Freshworks designed to help sales teams generate and qualify leads, manage pipelines, and close deals faster using Freddy AI for insights, intent scoring, and automation.

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Key Features

Freddy AI insights

AI-powered recommendations and insights that surface the best leads and deals, suggest actions, and help prioritize sales activities.

Lead capture and smart campaigns

Tools to run smart sales campaigns to generate leads, capture and qualify them, and route them through the sales process.

Intent scoring

Lead and contact intent scores that help focus attention on high-value prospects based on engagement and signals identified by Freddy AI.

360° customer view

A consolidated view of each customer’s interactions and context across channels to enable more informed, personalized conversations.

Kanban pipeline management

Visual sales pipeline with drag-and-drop cards for planning and managing the entire sales process efficiently.

Deal recommendations

AI-driven deal-level suggestions to avoid bottlenecks, improve forecasting, and speed up deal closure.

Automation of repetitive tasks

Workflow automation to eliminate manual work, save time, and improve adoption and productivity.

AI-assisted communication

AI features that help write emails and provide around-the-clock assistance to make outreach and follow-up more effective.

Pricing

Free Tier Available

21-day free trial available; no credit card required.

Starting plan

Starting at $9/month (new pricing plans announced)
  • Access to core Freshsales CRM features
  • AI-powered functionality (Freddy AI) depending on plan
  • Lead capture and pipeline management

Use Cases

Lead generation and qualification

Run targeted campaigns, capture leads, and use AI-powered intent scores to qualify and prioritize prospects.

Sales pipeline management

Organize and manage deals with kanban views, drag-and-drop pipeline stages, and deal recommendations to accelerate closures.

Personalized multi-channel engagement

Engage customers on their preferred channels with context-driven conversations supported by a unified customer view.

Automating routine workflows

Automate repetitive sales tasks to reduce manual effort, increase productivity, and improve team morale.

Aligning sales and marketing

Use Freshsales Suite to bring sales and marketing together with a single source of truth for customer journeys and shared context.

Integrations

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Benefits

Increase pipeline and conversion rates using AI-driven lead scoring and campaign tools.
Reduce manual busywork and save time through automation and AI assistance.
Improve forecasting and deal velocity with deal recommendations and pipeline visibility.
Enable better customer engagement with a 360° view and multi-channel context.
Align sales and marketing with a unified CRM and shared customer data.

Limitations

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Frequently Asked Questions

How long is the Freshsales free trial?
Freshsales offers a 21-day free trial with no credit card required.
What is Freddy AI?
Freddy AI is Freshworks' AI layer that powers insights, intent scoring, deal recommendations, and can assist with tasks like writing emails and highlighting high-value leads.
What does 'Starting at $9' mean?
Freshworks lists new pricing plans starting at $9; specific plan features and exact pricing tiers should be confirmed on the Freshworks pricing page or by contacting sales.
Can I get a demo before purchasing?
Yes — the site offers the option to Get a Demo and also provides product tours and trial access.

Getting Started

  1. 1 Step 1: Start a free trial (21 days) by clicking Try it Free — no credit card required.
  2. 2 Step 2: Request a demo or explore product tours to see Freshsales features in action.
  3. 3 Step 3: Sign up or contact Sales to discuss plans, then import contacts and configure basic pipeline/automation settings.

Support

Contact page

Access general inquiries and sales contact via the Contact Us page on Freshworks.com.

Email

Sales and inquiries: [email protected]

Documentation & Training

Support, training, certification, and community resources are available through Freshworks Support & Success and Training & Certification pages (links available on the website).

API

Available: No

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