Freshworks
Freshsales (by Freshworks) is an AI-powered sales CRM designed to help businesses generate and qualify leads, manage pipelines, and automate repetitive sales tasks with embedded Freddy AI assistance and insights.
Freshworks is sales software teams evaluate for content & marketing. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Content & Marketing
What it does
Sales software for decision-makers comparing workflow fit and alternatives.
Best fit
Content & Marketing
Pricing snapshot
Freemium from Starting at $9
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Freshsales is Freshworks' AI-powered sales CRM that helps teams grow pipeline, boost conversions, and increase productivity using embedded Freddy AI. It centralizes lead capture, qualification, routing, and tracking while providing a 360° view of customers and tools for outreach across preferred channels. The product is positioned for businesses seeking to streamline sales processes, reduce manual work, and leverage AI-driven insights such as intent scores, deal recommendations, and AI-assisted email writing.
Freshsales is available as part of the Freshsales Suite to align sales and marketing on a single customer record and supports onboarding via free trials and demos.
Freshsales (by Freshworks) is an AI-powered sales CRM designed to help businesses generate and qualify leads, manage pipelines, and automate repetitive sales tasks with embedded Freddy AI assistance and insights.
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Claim this listing for $29Key Features
Freddy AI assistance
Embedded Freddy AI provides insights, highlights best leads and deals, offers recommendations, and can assist with tasks such as writing emails.
AI-driven lead scoring and intent signals
Intent scores from Freddy AI help focus on valuable leads by surfacing engagement signals and prioritizing prospects.
Smart campaigns and lead management
Tools to run smart sales campaigns to generate leads, then capture, qualify, route, and track them within the CRM.
360° customer view and multi-channel engagement
A consolidated view of customer data and engagement across preferred channels to support contextual conversations.
Kanban pipeline and drag-and-drop cards
Organize sales workflows with kanban views and configure pipelines using drag-and-drop cards for efficient pipeline management.
Deal recommendations and bottleneck insights
Freddy AI offers deal recommendations and timely insights to avoid bottlenecks and plan more accurately.
Automation of repetitive tasks
Automate mundane, repetitive sales tasks to reduce manual effort and improve team productivity and adoption.
Freshsales Suite integration
Option to use Freshsales as part of the Freshsales Suite to align sales and marketing with a single source of truth for customer journeys.
Pricing
21-day free trial (no credit card required)
Plans starting point
Starting at $9- See Freshworks pricing page for full plan details
Use Cases
Lead generation and qualification
Run smart campaigns to generate leads then capture, qualify, route, and track prospects using Freddy AI-driven signals.
Pipeline management and forecasting
Use kanban views, deal recommendations, and insights to streamline processes, avoid bottlenecks, and plan sales accurately.
Sales productivity and automation
Automate repetitive tasks and use AI assistance to reduce administrative workload and increase selling time.
Sales and marketing alignment
Bring sales and marketing together with the Freshsales Suite to share context and customize communications across the customer journey.
Personalized customer engagement
Engage customers on preferred channels with contextual information and AI-backed intent scoring to prioritize outreach.
Integrations
No verified integration details are available.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
No verified FAQs are available.
Getting Started
- 1 Step 1: Visit the Freshsales product page and click 'Try it Free' to begin a 21-day free trial.
- 2 Step 2: Optionally request a demo by selecting 'Get a Demo' to see product features in action.
- 3 Step 3: Contact sales ([email protected]) for pricing, plans, or enterprise onboarding assistance.
Support
Contact sales at [email protected]
contact page / sales
Use the 'Contact Us' or 'Get a Demo' links on the Freshworks site to reach sales or request a demo
docs / training
Support, training & certification, and community resources are available via Freshworks' Support & Success and Training & Certification pages
API
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