Freshworks

Freshworks

Freshsales (by Freshworks) is an AI-powered sales CRM designed to help businesses generate and qualify leads, manage pipelines, and automate repetitive sales tasks with embedded Freddy AI assistance and insights.

Freshworks is sales software teams evaluate for content & marketing. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise 70/100
#42 in Sales (42 tools)
Added 4 months ago
Data reviewed Jul 16, 2026

Quick Overview

Best for: Content & Marketing

What it does

Sales software for decision-makers comparing workflow fit and alternatives.

Best fit

Content & Marketing

Pricing snapshot

Freemium from Starting at $9

Next step

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Freshworks

Freshsales is Freshworks' AI-powered sales CRM that helps teams grow pipeline, boost conversions, and increase productivity using embedded Freddy AI. It centralizes lead capture, qualification, routing, and tracking while providing a 360° view of customers and tools for outreach across preferred channels. The product is positioned for businesses seeking to streamline sales processes, reduce manual work, and leverage AI-driven insights such as intent scores, deal recommendations, and AI-assisted email writing.

Freshsales is available as part of the Freshsales Suite to align sales and marketing on a single customer record and supports onboarding via free trials and demos.

Freshsales (by Freshworks) is an AI-powered sales CRM designed to help businesses generate and qualify leads, manage pipelines, and automate repetitive sales tasks with embedded Freddy AI assistance and insights.

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Key Features

Freddy AI assistance

Embedded Freddy AI provides insights, highlights best leads and deals, offers recommendations, and can assist with tasks such as writing emails.

AI-driven lead scoring and intent signals

Intent scores from Freddy AI help focus on valuable leads by surfacing engagement signals and prioritizing prospects.

Smart campaigns and lead management

Tools to run smart sales campaigns to generate leads, then capture, qualify, route, and track them within the CRM.

360° customer view and multi-channel engagement

A consolidated view of customer data and engagement across preferred channels to support contextual conversations.

Kanban pipeline and drag-and-drop cards

Organize sales workflows with kanban views and configure pipelines using drag-and-drop cards for efficient pipeline management.

Deal recommendations and bottleneck insights

Freddy AI offers deal recommendations and timely insights to avoid bottlenecks and plan more accurately.

Automation of repetitive tasks

Automate mundane, repetitive sales tasks to reduce manual effort and improve team productivity and adoption.

Freshsales Suite integration

Option to use Freshsales as part of the Freshsales Suite to align sales and marketing with a single source of truth for customer journeys.

Pricing

Free Tier Available

21-day free trial (no credit card required)

Plans starting point

Starting at $9
  • See Freshworks pricing page for full plan details

Use Cases

Lead generation and qualification

Run smart campaigns to generate leads then capture, qualify, route, and track prospects using Freddy AI-driven signals.

Pipeline management and forecasting

Use kanban views, deal recommendations, and insights to streamline processes, avoid bottlenecks, and plan sales accurately.

Sales productivity and automation

Automate repetitive tasks and use AI assistance to reduce administrative workload and increase selling time.

Sales and marketing alignment

Bring sales and marketing together with the Freshsales Suite to share context and customize communications across the customer journey.

Personalized customer engagement

Engage customers on preferred channels with contextual information and AI-backed intent scoring to prioritize outreach.

Integrations

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Benefits

Grow pipeline and boost conversions with AI-powered lead insights and smart campaigns
Reduce manual administrative work and improve team productivity via automation
Get timely insights and deal recommendations to avoid bottlenecks and plan more accurately
Unify sales and marketing context with Freshsales Suite for consistent customer journeys
Improve prospecting efficiency with kanban workflows and prioritized lead scoring

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Step 1: Visit the Freshsales product page and click 'Try it Free' to begin a 21-day free trial.
  2. 2 Step 2: Optionally request a demo by selecting 'Get a Demo' to see product features in action.
  3. 3 Step 3: Contact sales ([email protected]) for pricing, plans, or enterprise onboarding assistance.

Support

email

Contact sales at [email protected]

contact page / sales

Use the 'Contact Us' or 'Get a Demo' links on the Freshworks site to reach sales or request a demo

docs / training

Support, training & certification, and community resources are available via Freshworks' Support & Success and Training & Certification pages

API

Available: No

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