helperhat
HelperHat answers website visitors' questions using a business's site content and lets staff take over when needed. Small-business support teams can manage chats through web and mobile apps.
Who it's for
- Small-business customer-support teams that want a website chat assistant trained on their existing site content.
- Retail or service-location staff who want customers to ask questions by scanning a QR code.
- Support teams that need staff to take over AI conversations and manage chats from web or mobile apps.
Not the right fit if…
- Teams that need omnichannel messaging: the page describes HelperHat as website live chat only.
- Teams that need CRM integrations: the page says HelperHat does not offer them and lists CSV export instead.
How it fits your workflow
Enter a website URL for HelperHat to learn from the site's content. The page also says businesses can upload files or documents, and that HelperHat relearns the site's content frequently.
Add the chat to a website by copying and pasting a line of code, then customize its appearance, content, and placement. The page names WordPress, Shopify, Wix, and Squarespace as supported website platforms.
Customers ask questions through the website chat or a QR code. Staff can reply through the web, iOS, or Android apps and take over conversations that need human attention.
Pricing
Free: The page offers a free trial and advertises one month free on sign-up; it does not describe a separate ongoing free tier.
Monthly plan
$20 per month (USD); the page advertises one month free on sign-up.
- · 1,000 AI messages per month
- · Unlimited live-agent messages
- · Unlimited team members
Prices checked on Nov 4, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Website-based answers
- HelperHat scans a business's website and uses its content to answer customer inquiries. Businesses can also upload files or documents, and the page says the assistant relearns website content frequently.
- Human handoff
- Staff can take over a conversation when the AI cannot answer or a question is too complex.
- Website chat installation and customization
- The page describes installation by copying and pasting a single line of code and says businesses can customize the chat's appearance, content, and placement.
- Team and conversation access
- The page advertises unlimited team members and unlimited live-agent messages, with team members able to respond to customer chats.
- Web and mobile apps
- Staff can view, reply to, and manage conversations through the web app or iOS and Android apps.
- QR-code access
- Businesses can place QR codes at locations such as an entrance, counter, or checkout area so customers can open the assistant and ask questions.
Works with
- WordPress, Shopify, Wix, and Squarespace
- Web, iOS, and Android
- CSV export
Limitations to know
- The comparison section describes HelperHat as website live chat only, with no omnichannel messaging.
- The comparison section says HelperHat does not offer CRM integrations and lists CSV export instead.
- The advertised $20-per-month plan includes 1,000 AI messages per month.
Alternatives to consider
-
Wonderchat
Choose it if you want a site-embedded chat agent that can answer using approved content with citations and qualify leads.
-
Support AI
Choose it if you need the chatbot use cases and multi-channel integrations described for Support AI.
-
LiveChatAI
Choose it if you need the described support across channels such as WhatsApp and Slack or automated actions such as bookings and payments.
Getting started
- Start a free trial or get started through the HelperHat website.
- Enter the business website URL and optionally upload files or documents.
- Copy and paste a single line of code into the website.
- Customize the chat's appearance, content, and placement.