Neura HQ
Neura helps ecommerce retailers answer product and order questions, recommend items, and carry out sales and service workflows through web chat and WhatsApp. Retail teams can use it to support shoppers and complete common actions without sending them to another page.
Who it's for
- Ecommerce teams using Shopify, WooCommerce, BigCommerce, or Magento that want conversational product discovery and order support.
- Retail customer-service teams that handle repeatable requests such as order questions, returns, or replacements.
- Retailers using web chat and WhatsApp who want customer context and configured service procedures carried across those channels.
Not the right fit if…
- Teams that need Instagram, Facebook, or voice channels available now: the page says these channels are coming soon.
- Magento teams that need Neura to process refunds or paid cancellations: the page says these actions are not yet supported.
How it fits your workflow
A retailer links its website, adds a knowledge base, connects store tools, and provides instructions about its brand, policies, and service procedures. Neura is configured to answer shoppers on web chat or WhatsApp.
A shopper asks for a product or help with an order. Neura can refer to catalog, inventory, order, and customer information, collect details in a chat form, and follow the relevant procedure.
Neura provides the outcome in the conversation, such as an order confirmation or a booked replacement. If a person needs to take over, the conversation can be handed to the team with its context.
Pricing
The vendor doesn't publish prices. Check with Neura HQ directly.
Prices checked on Nov 12, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Conversational product discovery and sales
- Neura recommends products based on a shopper's preferences, answers product questions, checks availability and pricing, and supports purchase completion in the chat.
- Order and post-purchase support
- The page describes checking order details, answering tracking questions, and handling actions such as replacements through configured procedures.
- Customer context and memory
- Neura can verify returning customers with a one-time code, refer to past orders and preferences, and save details customers share for future conversations.
- Configurable instructions and procedures
- Retailers can describe their service rules by voice or text. Neura turns instructions into procedures and can suggest instruction updates based on recurring customer questions.
- Forms inside conversations
- When a workflow needs information such as an order number, a fault description, or a video, Neura can collect it in a chat form and use the responses in the procedure.
- Human handoff with context
- Conversations that need a person can be handed to the team with their history and context, so the customer does not have to start over.
Works with
- Shopify
- WooCommerce
- BigCommerce
- Magento
- Support and CRM systems
- Shipping and payment systems
Limitations to know
- The page says web chat and WhatsApp are available today; Instagram, Facebook, and voice are described as coming soon.
- For Magento, the page says refunds and paid cancellations are not yet supported.
Alternatives to consider
-
Quickchat
Choose it if you need a custom conversational agent platform spanning ecommerce as well as customer support or internal helpdesks, grounded in your documentation and able to take API actions.
-
Elocuenti
Choose it if you need a conversational platform described for WhatsApp, Instagram, Messenger, and calls, rather than Neura's currently available web chat and WhatsApp channels.
Getting started
- Start setup from the Neura website.
- Add a knowledge base, link the website, and connect store and service tools.
- Set the brand instructions and procedures Neura should follow.
- Make Neura available on web chat or WhatsApp and configure when conversations should be handed to a person.