risotto
Risotto is an AI-powered internal support platform that automates Tier-1 IT and cross-department service requests from within existing communications tools (Slack, email, GSuite), providing context-aware AI agents, no-code workflows, and integrations with ticketing and IAM systems to reduce manual tickets and provisioning time.
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Quick Overview
Best for: Business Operations
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
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Risotto is an enterprise-oriented internal support platform that uses a context-aware AI agent to automate Tier-1 support and common cross-department requests. It is designed to operate inside the team’s existing communications tools (Slack, email, GSuite) and connects to ticketing, knowledge, and identity systems to resolve requests end-to-end, escalate only when necessary, and maintain audit-ready records.
The product targets mid-to-large-sized organizations and emphasizes a fast time-to-value—promising deployment in hours and integrations with enterprise systems—while providing features like no-code workflows, self-updating knowledge, access provisioning, and multi-department routing.
AI-powered IT support automation in Slack.
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Claim this listing for $29Key Features
Context-aware AI agent
An AI agent that understands intent and conversation context (not just keywords), resolves multi-step requests, and keeps conversations going until solved.
Comms-native support
Embed support inside Slack, email, and GSuite so employees can submit, approve, and resolve requests without leaving the tools they already use.
No-code automated runbooks / workflows
Create multi-step, plain-English workflows (e.g., Slack channel creation, device provisioning) that run automatically without code.
Access management & provisioning
Request, approve, and provision access with time-bound approvals, dynamic rules, and integrations to IAM/IGA tools while maintaining an audit trail.
Knowledge management & instant answers
Pull and blend information from Notion, Confluence, Drive, and Slack to answer common questions instantly; convert threads and replies into knowledge articles and keep answers current automatically.
Integrations with enterprise systems
Integrates with ticketing tools, IAM platforms, Confluence, Jira, Notion, Freshservice, Zendesk, MDM platforms and more to operate within existing stacks.
Audit-ready controls and permissions
Department-level permissions, isolated support environments for sensitive requests, and real-time audit logs for compliance and IT approvals.
24/7 availability and autosolve
AI agent available around the clock to answer in plain language and automatically resolve a significant percentage of Tier-1 tickets (publisher claims up to ~60%).
Pricing
Current pricing details are not available from the vendor source.
Use Cases
Tier-1 IT automation
Automate password resets, device provisioning, access requests, and other high-volume IT tasks to reduce ticket load and SLA times.
HR support and onboarding
Deliver fast answers to PTO, onboarding, and policy questions while building a self-updating HR knowledge base.
Legal and compliance routing
Securely route and respond to sensitive legal queries using existing policy documents and keep every exchange tracked and compliant.
Finance workflows
Answer common finance questions (reimbursements, budget access), automate approvals, and maintain an auditable trail.
Engineering and on-call triage
Deflect internal support questions with comms-based self-service and automatically escalate to the right on-call teams.
Security operations & compliance support
Automate security and compliance question responses, enforce time-bound access, and maintain real-time audit logs.
Integrations
Slack / Email / GSuite
Operate support natively in communications channels so employees can submit, approve, and resolve requests without leaving those tools.
Jira, Freshservice, Zendesk
Integrate with ticketing tools to unify support and keep visibility across legacy ITSMs.
Confluence, Notion, Drive
Use existing documentation and knowledge sources for instant answers and to auto-generate knowledge articles.
IAM / IGA platforms
Connect to identity and access management systems to provision users and enforce approvals and time-bound access.
MDM platforms
Automate device management tasks (provisioning, resets) through workflow integrations.
Iru (device management integration)
Specific integration example cited for device management automation in demos and case studies.
Benefits
Limitations
Frequently Asked Questions
No verified FAQs are available.
Getting Started
- 1 Request a free demo via the website.
- 2 Connect Risotto to your communications platform (Slack, email, GSuite) and knowledge sources (Notion, Confluence, Drive).
- 3 Integrate with your ticketing, IAM/IGA and MDM platforms as needed.
- 4 Define or import common runbooks and no-code workflows; configure permissions and approvals.
- 5 Go live and monitor automation; Risotto claims fast time-to-value (live in hours / up and running quickly) and continuous learning.
Support
Demo / Sales
Book a free demo through the website to see product fit and integrations in action.
Customer stories / Case studies
Customer case studies and testimonials are available on the site to illustrate real deployments and outcomes.
Blog / Resources
Product updates, blog posts and resources are provided on the site for best practices and announcements.
Contact Us
General inquiries and enterprise conversations via the website contact flow.
API
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