userscom

Userscom gives support teams a shared inbox for chat and email, with AI ticket sorting and drafts plus Stripe, Paddle, and custom API actions. Indie hackers and growing support teams can handle customer and billing requests from the ticket.

Visit userscom Compare alternatives Own this tool? Claim it

Who it's for

Indie hackers handling customer questions who want live chat, email tickets, and billing actions in one support workflow.
Small support teams using Stripe or Paddle that need to look up subscriptions, issue refunds, or cancel subscriptions from tickets.
Teams with their own platform APIs that want agents to trigger account actions such as password resets or credit top-ups from the ticket sidebar.

Not the right fit if…

Teams needing more than 20 conversations per month on a free plan: the free plan is capped at 20 conversations.
Teams that need Pulse on the Free or Starter plan: the page says Pulse is included on Advance and Pro.

How it fits your workflow

Add one script tag to your site's HTML to show the chat widget. Optionally call Userscom.identify() to pass customer attributes such as email, plan, or company so they appear alongside tickets.

Incoming chat and email requests become tickets. AI sorts tickets into configured tabs, and can draft a reply for an agent to review, edit, and send. Agents can also reply to ticket notifications by email.

For billing or account requests, agents can use the ticket sidebar to look up Stripe or Paddle records, issue refunds, cancel subscriptions, or run configured Custom Actions against their own APIs. Pulse, on Advance and Pro, shows identified visitors and lets agents start a chat.

Pricing

Free: The free plan is listed as $0 forever and includes 20 conversations per month, 1 team member, 1 AI-organised tab, and the live chat widget with no forced branding. No credit card is required to start.

Free

$0 forever

· 20 conversations per month
· 1 team member
· 1 AI-organised tab
· Live chat widget with no forced branding

Starter

$20/month

· 500 conversations per month
· 2 team members
· 3 AI-organised tabs
· 2 Custom Actions

Advance

$40/month

· 2,000 conversations per month
· 5 team members
· 10 AI-organised tabs
· 6 Custom Actions

Pro

$75/month

· Unlimited conversations
· Unlimited team members
· Unlimited AI tabs
· 20 Custom Actions

Prices checked on Nov 11, 2026 from the vendor's site. They can change; confirm before you buy.

Key features

Live chat widget: A website chat widget under 30 KB that can be added with one script tag. Conversations from chat become tickets.
AI ticket organisation: AI reads incoming ticket messages and sorts them into categories such as Billing, Technical Support, or Feedback. The page says teams can also create custom tabs with rules written in plain English.
AI draft replies: AI reads the ticket thread and drafts a reply for an agent to review, edit, and send.
Stripe and Paddle billing actions: Agents can look up customers by email, view subscriptions and charges, issue refunds, and cancel subscriptions from a payment panel in the ticket. Supported services are Stripe, Paddle Billing, and Paddle Classic.
Custom Actions: Agents can call a company's own platform APIs from the ticket sidebar. The page gives password resets, credit top-ups, account unlocks, and internal webhooks as examples.
Customer context: Customer attributes such as email, plan, company, and other custom data can appear alongside a ticket.

Works with

Stripe
Paddle Billing and Paddle Classic
Resend
Custom APIs

Limitations to know

The Free plan is limited to 20 conversations per month, 1 team member, and 1 AI-organised tab.
The Starter plan is limited to 500 conversations per month, 2 team members, 3 AI-organised tabs, and 2 Custom Actions.
Pulse is included on Advance and Pro, according to the FAQ; it is not listed as included on Free or Starter.

Alternatives to consider

Customerly Aura
Choose it if you want an AI agent described as resolving support tickets and taking actions such as refunds, rather than Userscom's shared inbox with AI-assisted sorting and drafts.

Compare userscom side by side

Getting started

Create an account; the free plan can be started without a credit card.
Paste the widget script tag into your site's HTML.
Optionally use Userscom.identify() to pass customer attributes.
Open the inbox and reply to incoming tickets.

Frequently asked questions

What is Userscom Pulse?

Pulse is a live list of identified site visitors. It shows who is online, the page they are on, their plan and events, and lets an agent message them in the chat widget, optionally by email. It is included on Advance and Pro.

What does AI ticket organisation do?

When a ticket arrives, AI reads its message and routes it to a category tab such as Billing, Technical Support, or Feedback. Teams can create custom tabs with rules written in plain English.

Can I pass customer data to Userscom?

Yes. The page says to use Userscom.identify() to pass attributes such as email, name, plan, company, signup date, or other custom data. Those attributes appear alongside tickets.

How long does setup take?

The page says setup takes about two minutes: paste one script tag on the site, with one additional JavaScript call for optional user identification.

Can I reply to tickets from my email?

Yes. When a ticket arrives or a visitor replies, Userscom sends an email notification. Reply to that email and the response is automatically tracked on the ticket thread.

What counts as a conversation?

A conversation is a single support thread, whether it started via live chat or email. Multiple back-and-forth replies in the same thread count as one conversation.

Which payment providers does Userscom integrate with?

The page lists Stripe, Paddle Billing (v2), and Paddle Classic. Agents can look up a customer by email and issue refunds or cancel subscriptions from the ticket.

Does the chat widget slow down my site?

The page says the widget is under 30 KB and loads asynchronously. It also states that it has no measurable impact on Core Web Vitals.