AiMatch

botsailor

BotSailor lets sales, support, and ecommerce teams automate customer conversations across messaging channels and website chat using AI agents, workflows, and a shared inbox. Teams can qualify leads, support shoppers, and connect chats to store and business-system actions.

One of 143 tools in Chatbots & Assistants

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Who it's for

  • Ecommerce teams using Shopify, WooCommerce, or Salla that want to automate product conversations, cart recovery, and order updates.
  • Sales and support teams handling WhatsApp, Instagram, Messenger, Telegram, or website chat that need AI assistance and human handoff.
  • Agencies and SaaS entrepreneurs who want to offer a branded customer engagement and automation platform through BotSailor's reseller offering.

How it fits your workflow

Connect a supported channel such as WhatsApp, Instagram, or website chat, then create role-specific agents and provide business knowledge for their conversations.

Agents can collect customer data, update fields, trigger flows and sequences, call APIs, route requests to another agent, or hand conversations to a person.

Teams can manage conversations in the shared inbox and connect ecommerce stores or other tools to automate product discovery, cart recovery, notifications, and follow-ups.

Pricing

Free: The page invites users to create a free account, but does not specify its limits or included features.

The vendor doesn't publish prices. Check with botsailor directly.

Prices checked on Oct 4, 2026 from the vendor's site. They can change; confirm before you buy.

Key features

Specialized AI agents
Create agents for roles such as sales, customer support, lead qualification, and ecommerce. Agents can use business knowledge, maintain conversation context, collect data, trigger actions, and hand conversations to a human.
Visual flow builder
Build customer journeys using visual flows with conditions, data, APIs, and AI, without requiring code for most platform features.
Unified inbox
Manage conversations across WhatsApp, Messenger, Instagram, Telegram, and web chat from one view, with customer profiles, conversation history, notes, labels, and assignments.
WhatsApp broadcasting
Send segmented WhatsApp campaigns using templates and custom fields, with delivery reports and throttling.
Lead capture and qualification
Capture lead details using chat-based forms, user-input flows, social auto-engagement, website chat, and click-to-chat ads.
Ecommerce automation
Connect Shopify, WooCommerce, and Salla workflows for product discovery, cart recovery, order notifications, payment journeys, and post-purchase support.

Works with

  • Shopify
  • WooCommerce
  • Salla
  • Google Sheets
  • Webhooks and HTTP API
  • Forms
  • Payment providers
  • Messaging and marketing services

Limitations to know

  • Plan limits can vary based on subscribers, team members, connected accounts, AI usage, and other platform resources.
  • Messaging providers such as WhatsApp may apply charges separately from BotSailor plan fees.

Alternatives to consider

  • Omnichat

    Choose it if your team wants an AI-native social CRM and conversational commerce platform that also supports LINE and WeChat.

  • WiiChat

    Choose it if your customer-service workflow needs listed support for SMS and voice alongside messaging channels.

  • TailorTalk

    Choose it if your primary need is an AI sales agent focused on lead qualification, bookings, payments, and upsells across WhatsApp, Instagram, and website chat.

Compare botsailor side by side

Getting started

  1. Create an account and connect WhatsApp, Instagram, or website chat.
  2. Create an AI agent for a specific business role and equip it with relevant business knowledge.
  3. Activate the agentic workflows and expand them with integrations or APIs as needed.

Frequently asked questions

Which messaging channels does BotSailor support?

BotSailor supports WhatsApp, Facebook Messenger, Instagram, Telegram, and Website Chat for conversational automation and customer engagement.

Can my team manage conversations alongside AI agents?

Yes. Team members can use the unified inbox to access customer information, conversation history, labels, assignments, and notes, and take over conversations when needed.

Can BotSailor connect with existing business tools?

Yes. The page describes integrations, APIs, webhooks, and HTTP API capabilities for connecting ecommerce stores, Google Sheets, forms, payment providers, marketing tools, and other systems.

Do I need coding skills to use BotSailor?

The page says most features can be configured with visual tools without writing code. APIs, webhooks, and HTTP integrations are also available for deeper customization.

Does BotSailor charge for every message?

The page says some BotSailor plans can include unlimited platform message credits, while messaging providers such as WhatsApp may charge separately. Users are advised to check the selected plan and provider pricing.

Can agencies offer BotSailor under their own brand?

Yes. BotSailor offers white-label and reseller solutions for agencies, entrepreneurs, and SaaS businesses.