WiiChat

WiiChat

WiiChat is an omnichannel customer service and automation platform that provides AI agents to handle WhatsApp, Instagram, Messenger, Telegram, SMS, Webchat and voice — unifying conversations, CRM and campaign sending in a single product for businesses.

WiiChat is chatbots & assistants software teams evaluate for content & marketing. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 75/100
One of 175 tools in Chatbots & Assistants
Added 2 months ago
Data reviewed Aug 24, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

Review official source →

Quick Overview

Best for: Content & Marketing

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Content & Marketing

Pricing snapshot

Freemium from Sob consulta

Next step

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WiiChat is an omnichannel automation and conversational AI platform designed for business use. It centralizes conversations from WhatsApp (API oficial), Instagram, Messenger, Telegram, SMS and Webchat into a single inbox, where an AI Agent handles first contact, qualification and common requests and hands off to humans with full context. The product targets teams across marketing, sales, support, HR and operations, and includes CRM kanban, campaign (HSM) sending via the official WhatsApp API, integrations, API/Webhooks and mobile apps.

WiiChat is a chatbot platform for building AI-powered chatbots across multiple channels.

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Key Features

Inbox Omnichannel with AI

Unified inbox that aggregates WhatsApp, Instagram, Messenger, Telegram, SMS and Webchat; an AI Agent answers first, qualifies leads and performs handoffs without losing context.

Agentes de IA treinados

Unlimited AI Agents trained with company documents, FAQs and catalog/roteiros; claims activation in as little as 15 minutes and support for multi‑LLM (GPT, Claude, Gemini).

CRM Kanban integrado

Pipeline visual where each conversation becomes a card with history, custom stages, automatic assignment and SLA monitoring.

Disparos e campanhas via API oficial WhatsApp

Support for sending HSM templates via the official WhatsApp Business API with delivery, read and response metrics and segmentation by tags or funnel stage.

API REST & Webhooks

Complete REST API and inbound/outbound webhooks to receive events and trigger actions in external systems; examples and retry/backoff behavior described.

Integrações nativas

50+ native integrations including RD Station, HubSpot, Shopify and WooCommerce, plus connectors for Calendly, Stripe, Zapier, Google Workspace and ERPs.

Speech-to-Text and Voice Agent

Agent supports audio with native transcription and a voice agent for real‑time voice interactions.

Analytics & Reporting

Real-time metrics, delivery/read stats for messages, sentiment analysis and dashboards to monitor SLA and performance.

Visual Flow Builder

Drag-and-drop automation builder to create flows without coding; supports non-technical setup and editing.

Mobile App & Multi‑workspace

iOS and Android apps to attend WhatsApp, Instagram and Telegram with notifications, unified inbox and multi‑workspace support.

Pricing

Free Tier Available

14‑day free trial with no credit card required

Enterprise

Sob consulta
  • Solução personalizada para médias e grandes empresas
  • Onboarding assistido e customer success dedicado
  • SLA & uptime garantido (99,9%)
  • Integrações personalizadas sob demanda

Use Cases

Marketing / Aquisição

Send segmented campaigns via WhatsApp and Instagram, nurture leads automatically and measure conversion per channel using HSM templates and campaign metrics.

Vendas / Qualificação

Qualify leads in seconds, automate proposals and follow-ups, and move conversations through a sales pipeline integrated with the CRM Kanban.

Suporte / Retenção

Resolve repetitive tickets automatically (claims up to 80% resolved by AI) and escalate complex cases to humans with full conversation history to reduce churn.

RH / Triagem

Automate candidate triage, schedule interviews and onboard new hires via conversational flows on WhatsApp and other channels.

Operações / Logística

Provide proactive updates about orders, tracking and SLAs and reduce incoming tickets with automated status queries and notifications.

Educação

Automate enrollments, class reminders and student support 24/7 through conversational agents.

Integrations

Claude (Anthropic)

Native LLM integration for long‑context reasoning.

OpenAI (GPT)

Native integration with OpenAI GPT series for conversational responses.

Gemini (Google)

Native multimodal Gemini integration.

DeepSeek

Native search/context enrichment integration.

RD Station

Lead and funnel sync for marketing automation.

HubSpot

CRM and marketing hub integration for contact and funnel synchronization.

Shopify

E-commerce integration for orders, cart and catalog sync.

WooCommerce

WordPress store sync and order integration.

Calendly, Stripe, Zapier, Google Workspace, Pipedrive, Bling, ERPs

Additional native integrations to connect scheduling, payments, automation and back-office systems.

API & Webhook

REST API and inbound/outbound webhooks to connect any system with an API.

Benefits

Faster first contact (claims '8,7× mais rápido' no primeiro contato)
Reduced operational cost (claims up to 30% menos custo operacional)
High automation of routine queries (claims 80% das dúvidas resolvidas pela IA)
Improved conversion and lead response (claims '68% mais negócios fechados' and faster qualification)
Unified view of conversations and CRM, reducing data loss when employees leave

Limitations

No verified limitations are available.

Frequently Asked Questions

Preciso saber programar para usar o WiiChat?
Não. A plataforma tem um construtor visual com arrastar e soltar; integrações avançadas podem contar com apoio da equipe.
Quanto tempo leva para estar ativo?
O primeiro Agente de IA pode responder em menos de 15 minutos; o setup completo com canais e fluxos personalizados leva entre 1 e 3 horas.
O WiiChat usa a API oficial do WhatsApp?
Sim. Todos os canais usam API oficial e os disparos em massa são feitos via API oficial.
Dá para integrar com o meu CRM atual?
Sim. O WiiChat conecta via API e Webhook a qualquer sistema com API — CRMs, ERPs e plataformas de e‑commerce.
E se eu não gostar ou minha operação mudar?
Você pode cancelar quando quiser, sem multa; durante os 14 dias de teste nada é cobrado.
Como funciona o suporte?
Todos os planos têm suporte WiiChat e Central de Ajuda; planos Enterprise incluem um time de especialistas dedicado.
Quais são as formas de pagamento?
Cartão de crédito, Pix e boleto bancário; para Enterprise o pagamento pode ser negociado conforme a proposta.

Getting Started

  1. 1 Create a free account and start a 14‑day trial (no credit card required).
  2. 2 Connect channels (WhatsApp via API oficial, Instagram, Messenger, Telegram, SMS, Webchat) in the platform settings.
  3. 3 Import documents, FAQs and catalog or use the visual builder to build flows; the Agent can start answering within ~15 minutes.
  4. 4 If needed, integrate upstream systems via API REST or webhooks and enable native integrations (Shopify, HubSpot, RD Station, etc.).
  5. 5 Scale with mobile apps for agents and consider Enterprise onboarding/CS for larger deployments.

Support

docs

Documentação API e referência técnica disponível (Central de Ajuda, Documentação API).

help center

Central de Ajuda com tutoriais, guias e FAQ.

enterprise support

Onboarding assistido, customer success dedicado e suporte especializado para planos Enterprise.

API

Available: Yes
Documentation:

Documentação API disponível na Central de Ajuda (referência técnica e endpoints)

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