Omnichat

Omnichat

Omnichat is an AI-native omnichannel social CRM and conversational commerce platform that unifies messaging across WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and web live chat, using agentic AI to automate marketing, sales and customer support workflows for brands and retailers.

Omnichat is chatbots & assistants software teams evaluate for content & marketing. Use this page to review pricing, integration signals, and the best alternatives before you commit.

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Added 1 year ago
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Quick Overview

Best for: Content & Marketing

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Content & Marketing

Pricing snapshot

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Next step

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Omnichat is an AI-powered omnichannel social CRM and conversational commerce platform designed for sales, marketing and customer support. It centralises conversations from WhatsApp (Business API), Facebook Messenger, Instagram, LINE, WeChat and web live chat into a single AI-enhanced workspace to automate social conversations, lead capture and commerce. Positioned for enterprise and retail customers, Omnichat highlights official partnerships (WhatsApp BSP, Meta Partner & LINE Tech Partner), claims adoption by 5,000+ brands, and promotes demo/trial onboarding for B2B deployments.

Omnichannel chat commerce platform for customer service, marketing, and sales.

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Key Features

Omni AI Message Flow

Generative campaign builder that autonomously structures conversational workflows, generates platform-specific copy and rich media, and maps conditional logic to deploy chat campaigns quickly.

Autonomous AI Agents

Advanced conversational agents for shopping, sales and customer support that understand complex requests, handle enquiries contextually and escalate high-value conversations to human teams.

Centralised Omnichannel Workspace

Unified interface that synchronises messages across channels, enables broadcasts, coupons, interactive gamification and real-time AI copilot intervention without losing customer context.

BYOA (Bring Your Own Agent) Extensibility

Ability to connect external AI models and agents into Omnichat conversation flows to extend capabilities and build custom business scenarios.

WhatsApp Business API & Channel Support

Official WhatsApp Business Solution Provider integration and support for multiple messaging channels including Instagram, Facebook Messenger, LINE and WeChat.

Sales Conversion & Performance Tracking

Lead capture, sales attribution and salesperson performance tracking with end-to-end visibility of offline and online conversion.

Marketing Automation & Chat Commerce

Tools for abandoned cart remarketing, broadcast messaging, coupons, interactive games, WhatsApp catalog & payment and campaign sequencing.

Pricing

Current pricing details are not available from the vendor source.

Use Cases

Conversational Marketing Campaigns

Create high-converting chat campaigns using Omni AI Message Flow to generate copy, media and conditional journeys for promotions, broadcasts and remarketing.

Chat Commerce & OMO Sales

Capture high-intent leads, route customers to store salespeople or online conversion flows, and bridge online-to-offline sales using omnichannel chat commerce features.

Customer Service Automation

Deploy autonomous AI agents and chat workflows to handle common support enquiries, escalate complex cases to human agents, and provide satisfaction surveys and saved replies.

CRM & eCommerce Integration

Integrate conversation data with eCommerce platforms and CRMs to personalise offers, measure ROI and attribute sales across channels.

Integrations

Salesforce

CRM integration for synchronising customer and conversation data with Salesforce.

Emarsys

Integration to connect marketing automation and customer data workflows.

HubSpot

CRM integration for lead and contact management within HubSpot.

Meta Ads Platform

Integration to coordinate campaign activities and attribution with Meta advertising.

WhatsApp Business API

Official WhatsApp Business API connectivity as a WhatsApp Business Solution Provider for chat commerce and messaging.

Social Channels (FB/IG/LINE/WeChat/Website Live Chat)

Native channel support to centralise messages from Facebook Messenger, Instagram, LINE, WeChat and website live chat.

Benefits

Unifies messaging across major social and chat channels into a single AI-enhanced workspace
Automates campaign creation and customer journeys, reducing time-to-deploy and developer dependency
Improves sales conversion and lead capture with chat commerce features and real-time attribution (claims up to 5x revenue uplift)
Supports enterprise compliance and global scale as an official WhatsApp BSP and Meta/LINE partner
Extensible to external AI agents and integrates with CRM/eCommerce systems for end-to-end workflows

Limitations

No verified limitations are available.

Frequently Asked Questions

No verified FAQs are available.

Getting Started

  1. 1 Step 1: Book a demo or start a trial via the form on the Omnichat website
  2. 2 Step 2: Receive a 1-on-1 consultation to define requirements and recommended integrations
  3. 3 Step 3: Integrate channels (e.g., WhatsApp Business API) and connected CRMs/eCommerce systems and deploy AI-driven campaigns

Support

Demo / Contact form

Book a demo or submit requirements via the website form for a 1-on-1 consultation.

Docs / User Manual

User manual and product resources are available from the site (User Manual link listed in footer).

Sales / Enterprise

Tailor-made solutions and partner program engagement available through contact on the site.

API

Available: Yes

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