omnichat-ai

omnichat-ai

Omnichat is Asia's premier AI-powered omnichannel chat commerce platform that unifies customer interactions across WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat to boost marketing, customer service, and sales growth by up to 5x.

omnichat-ai is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Contact for pricing
#265 in Chatbots & Assistants (265 tools)
Added 0 year ago
17769 directory views this week

Quick Overview

Best for: Chatbots & Assistants

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Chatbots & Assistants

Pricing snapshot

Contact for pricing

Next step

Compare omnichat-ai with similar tools before you shortlist it.

Compare this tool before you shortlist it

Review alternatives, pricing posture, and workflow fit side by side.

omnichat-ai

Omnichat is an AI-driven omnichannel customer experience platform designed to unify customer interactions across multiple messaging channels including WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, TikTok, and website live chat. It serves businesses aiming to enhance sales, marketing, and customer support by providing seamless, personalized, and automated conversational experiences. Trusted by over 5,000 brands worldwide, Omnichat integrates AI-powered agents to handle customer service, marketing campaigns, sales conversions, loyalty programs, and booking automation. The platform supports omnichannel retail and commerce by breaking down online and offline sales barriers and delivering hyper-personalized customer journeys.

Omnichannel chat commerce platform for customer service, marketing, and sales.

Own this listing?

Claim this page to add pricing, features, screenshots, and verified owner details.

Claim this listing

Key Features

Omnichannel Integration

Unifies messaging channels such as WhatsApp Business API, Facebook Messenger, Instagram Direct, LINE Official Account, WeChat, TikTok, and website live chat into a single platform for seamless customer engagement.

AI Customer Service Agent

Handles customer inquiries 24/7 across all channels with smooth conversations, boosting customer satisfaction and loyalty.

Smart Shopping Agent

Drives sales with personalized product recommendations and guided purchasing within an integrated omnichannel commerce platform.

Marketing Campaign Agent

Automates campaign creation including briefs, audience targeting, and content generation using AI for effective omnichannel marketing.

Customer Loyalty Agent

Tracks interactions, automates rewards, and delivers personalized experiences to strengthen customer retention.

Intelligent Booking Agent

Automates appointment scheduling with real-time availability and personalized booking experiences.

Custom AI Agent

Allows businesses to build specialized AI agents tailored to unique workflows and industry needs.

AI Marketing Automation

Analyzes, labels, and segments customers with smart auto-tagging to improve ROI through personalized broadcasts, coupons, and interactive games.

Sales Performance Tracking

Tracks real-time sales statistics and measures revenue contributions from salespeople or shops.

Social Customer Data Platform (CDP)

Unifies social identities to create 360° customer profiles for smarter engagement and personalized messaging based on purchase behavior.

Abandoned Cart Remarketing

Recovers lost sales by targeting customers who abandon their shopping carts with personalized messages.

Pricing

Claim this listing to add current pricing tiers.

Use Cases

Omnichannel Customer Service

Provide 24/7 customer support across multiple messaging platforms with AI agents to improve response times and customer satisfaction.

Omnichannel Marketing Automation

Run personalized marketing campaigns, broadcasts, and promotions across channels to increase engagement and ROI.

Omnichannel Sales Growth

Drive sales by integrating online and offline channels, delivering personalized product recommendations, and tracking sales performance.

Customer Loyalty Management

Automate loyalty programs and reward systems to enhance customer retention and lifetime value.

Appointment Booking Automation

Streamline appointment scheduling with intelligent booking agents that manage real-time availability and customer preferences.

Custom AI Workflow Automation

Develop tailored AI agents to support unique business processes and industry-specific needs.

Integrations

Salesforce Integration

Enables synchronization of customer data and interactions between Omnichat and Salesforce CRM.

Emarsys Integration

Allows automated marketing campaigns and customer segmentation through Emarsys platform.

HubSpot Integration

Facilitates unified customer data management and marketing automation with HubSpot CRM.

Meta Ads Platform Integration

Supports integration with Meta advertising platforms for enhanced campaign management.

Benefits

Boosts marketing, customer service, and sales growth by up to 5x through AI-powered omnichannel engagement.
Delivers seamless and personalized customer experiences across multiple messaging platforms.
Automates routine tasks such as customer inquiries, marketing campaigns, sales tracking, and appointment booking.
Enables real-time sales performance tracking and revenue attribution for better business insights.
Supports integration with major CRM and eCommerce platforms like Salesforce, HubSpot, and Emarsys.
Official WhatsApp Business Solution Provider and LINE Tech Partner ensuring reliable and compliant messaging services.

Limitations

Pricing details are not publicly disclosed and require contacting Omnichat for a quote.
Some advanced AI features and integrations may require technical setup and customization.

Frequently Asked Questions

Which messaging channels does Omnichat support?
Omnichat supports WhatsApp Business API, Facebook Messenger, Instagram Direct, LINE Official Account, WeChat, TikTok, and website live chat.
Is Omnichat an official WhatsApp Business Solution Provider?
Yes, Omnichat is an official WhatsApp Business Solution Provider (BSP) and a LINE Tech Partner.
Can I automate marketing campaigns with Omnichat?
Yes, Omnichat offers AI-powered marketing automation including personalized broadcasts, coupons, and interactive games.
Does Omnichat support integration with CRM systems?
Yes, Omnichat integrates with major CRM platforms such as Salesforce, HubSpot, and Emarsys.
Can I build custom AI agents for my business?
Yes, Omnichat allows you to create custom AI agents tailored to your unique business workflows.

Getting Started

  1. 1 Step 1: Book a demo via the Omnichat website to understand platform capabilities and tailor solutions.
  2. 2 Step 2: Create an account and select a plan to start integrating your messaging channels.
  3. 3 Step 3: Configure AI agents and connect CRM/eCommerce integrations to automate customer engagement workflows.

Support

Contact Form

Submit inquiries and request demos via the contact form on the Omnichat website.

Documentation

Access user manuals and guides at https://en-docs.omnichat.ai/

Email/Chat

Support contact details are available upon demo request or via the website.

API

Available: No
Documentation:

No explicit API documentation mentioned on the website.

Rate Limits:

Not available.

Compare omnichat-ai with similar tools

See how it stacks up against alternatives

Related Tools

View all 265 →
Contact for pricing
command-ai

command-ai

Command AI is an AI-powered user assistance platform designed to provide non-annoying, personalized support for product, marketing, and customer teams, enhancing user engagement and onboarding through AI-guided nudges and support agents.

Chatbots & Assistants
Enterprise-ready
Contact for pricing
aide

aide

Aide is an intelligent customer service platform that automates support using GPT-powered large language models to classify messages, draft agent responses, and automate workflows with high accuracy across email and chat.

Chatbots & Assistants
Freemium
mychatbots-ai

mychatbots-ai

MyChatbots.AI is an AI chatbot platform that enables users to create, train, and embed personalized AI chatbots on their websites using their own data for enhanced, context-aware conversations.

Chatbots & Assistants
Free
ringly-io

ringly-io

Ringly.io is an AI phone support solution designed for Shopify stores that automates customer service by resolving over 70% of support calls instantly, handling orders, returns, exchanges, and product inquiries with a multilingual AI agent named Seth.

Chatbots & Assistants
Contact for pricing
yalo-ai

yalo-ai

Yalo is an intelligent sales platform that uses AI-powered agents to help businesses grow their customer base across channels like WhatsApp, apps, and calls, managing the entire customer experience with data and artificial intelligence.

Chatbots & Assistants
Free
Myzone

Myzone

MyZone AI Chatbots provides customizable, business-focused chatbots powered by ChatGPT (GPT-3.5 / GPT-4) that can be trained on company documents, embedded on websites or accessed via URL to automate support, marketing, sales, HR and training workflows.

Chatbots & Assistants
Freemium
aivanti

aivanti

Aivanti is a human-centric AI agent platform designed to enhance customer experience, streamline workflows, and boost productivity for small and midsize businesses through AI-powered assistants, omnichannel service, and website tools.

Chatbots & Assistants
Free
taggoai

taggoai

TaggoAI is an AI-first platform that enables businesses to create and deploy custom chatbots for enhanced customer engagement and support across multiple channels, automating workflows and boosting sales.

Chatbots & Assistants

Premium Alternatives

Paid
kaizan

kaizan

Kaizan is an AI-powered platform designed for client service teams to enhance client management, engagement, and productivity through AI assistants, client health scoring, and automation.

AI Agents
Enterprise-ready
Paid
reworkd

reworkd

Reworkd is an end-to-end web data extraction platform that automates the entire data pipeline, enabling users to effortlessly extract web data at scale without coding or maintenance.

Automation
Paid
Momentum AI

Momentum AI

Momentum AI is a production-ready Retrieval-Augmented Generation (RAG) starter kit that provides a complete full-stack application for building AI chatbots capable of understanding documents. It offers a fast setup, free local LLM integration, and comprehensive documentation, designed for developers, indie hackers, companies, and students.

Chatbots & Assistants Productivity
Paid
infiniteanalytics-com

infiniteanalytics-com

SherlockAI by Infinite Analytics is an AI-powered SaaS platform designed for enterprises to gain deep consumer insights, optimize marketing strategies, and drive growth through data-driven decisions. It serves industries like CPG/Retail, Financial Services, and Hospitality with advanced audience targeting, location intelligence, and site selection tools.

Business Intelligence
Paid
Stablediffusionai

Stablediffusionai

Stable Diffusion AI Generator Online (StableDiffusionAI) is a web-based text-to-image platform powered by Stable Diffusion and SDXL that lets users create high-resolution AI art from text prompts with tools for inpainting, outpainting, embeddings and model customizations.

Generative Art
Paid
Digitalocean

Digitalocean

DigitalOcean is a cloud infrastructure provider focused on simplicity and cost-effectiveness, offering virtual machines, managed services, and a unified Gradient™ AI Inference Cloud for building, training, and running AI applications.

Developer Tools
Enterprise-ready
Paid
200-chatgpt-mega-prompts-for-solopreneurs

200-chatgpt-mega-prompts-for-solopreneurs

200+ ChatGPT Mega-Prompts for Solopreneurs is a comprehensive prompt library designed to help marketers and solopreneurs enhance their productivity, marketing campaigns, and content creation using AI-powered prompts.

Marketing
Paid
bntr-chat

bntr-chat

bntr-chat is an AI-powered platform that automates customer interactions across chat, voice, SMS, and email, providing 24/7 instant responses to help businesses capture leads, engage customers, and streamline support without requiring technical expertise.

Chatbots & Assistants

Explore Related Categories

Explore by Outcome