omnichat-ai
Omnichat is an AI-native omnichannel social CRM and conversational commerce platform that unifies messaging across WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and web live chat, using agentic AI to automate marketing, sales and customer support workflows for brands and retailers.
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Quick Overview
Best for: Content & Marketing
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Content & Marketing
Pricing snapshot
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omnichat-ai
Omnichat is an AI-powered omnichannel social CRM and conversational commerce platform designed for sales, marketing and customer support. It centralises conversations from WhatsApp (Business API), Facebook Messenger, Instagram, LINE, WeChat and web live chat into a single AI-enhanced workspace to automate social conversations, lead capture and commerce. Positioned for enterprise and retail customers, Omnichat highlights official partnerships (WhatsApp BSP, Meta Partner & LINE Tech Partner), claims adoption by 5,000+ brands, and promotes demo/trial onboarding for B2B deployments.
Omnichannel chat commerce platform for customer service, marketing, and sales.
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Claim this listing for $29Key Features
Omni AI Message Flow
Generative campaign builder that autonomously structures conversational workflows, generates platform-specific copy and rich media, and maps conditional logic to deploy chat campaigns quickly.
Autonomous AI Agents
Advanced conversational agents for shopping, sales and customer support that understand complex requests, handle enquiries contextually and escalate high-value conversations to human teams.
Centralised Omnichannel Workspace
Unified interface that synchronises messages across channels, enables broadcasts, coupons, interactive gamification and real-time AI copilot intervention without losing customer context.
BYOA (Bring Your Own Agent) Extensibility
Ability to connect external AI models and agents into Omnichat conversation flows to extend capabilities and build custom business scenarios.
WhatsApp Business API & Channel Support
Official WhatsApp Business Solution Provider integration and support for multiple messaging channels including Instagram, Facebook Messenger, LINE and WeChat.
Sales Conversion & Performance Tracking
Lead capture, sales attribution and salesperson performance tracking with end-to-end visibility of offline and online conversion.
Marketing Automation & Chat Commerce
Tools for abandoned cart remarketing, broadcast messaging, coupons, interactive games, WhatsApp catalog & payment and campaign sequencing.
Pricing
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Use Cases
Conversational Marketing Campaigns
Create high-converting chat campaigns using Omni AI Message Flow to generate copy, media and conditional journeys for promotions, broadcasts and remarketing.
Chat Commerce & OMO Sales
Capture high-intent leads, route customers to store salespeople or online conversion flows, and bridge online-to-offline sales using omnichannel chat commerce features.
Customer Service Automation
Deploy autonomous AI agents and chat workflows to handle common support enquiries, escalate complex cases to human agents, and provide satisfaction surveys and saved replies.
CRM & eCommerce Integration
Integrate conversation data with eCommerce platforms and CRMs to personalise offers, measure ROI and attribute sales across channels.
Integrations
Salesforce
CRM integration for synchronising customer and conversation data with Salesforce.
Emarsys
Integration to connect marketing automation and customer data workflows.
HubSpot
CRM integration for lead and contact management within HubSpot.
Meta Ads Platform
Integration to coordinate campaign activities and attribution with Meta advertising.
WhatsApp Business API
Official WhatsApp Business API connectivity as a WhatsApp Business Solution Provider for chat commerce and messaging.
Social Channels (FB/IG/LINE/WeChat/Website Live Chat)
Native channel support to centralise messages from Facebook Messenger, Instagram, LINE, WeChat and website live chat.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Book a demo or start a trial via the form on the Omnichat website
- 2 Step 2: Receive a 1-on-1 consultation to define requirements and recommended integrations
- 3 Step 3: Integrate channels (e.g., WhatsApp Business API) and connected CRMs/eCommerce systems and deploy AI-driven campaigns
Support
Demo / Contact form
Book a demo or submit requirements via the website form for a 1-on-1 consultation.
Docs / User Manual
User manual and product resources are available from the site (User Manual link listed in footer).
Sales / Enterprise
Tailor-made solutions and partner program engagement available through contact on the site.
API
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