Cosupport

Cosupport

CoSupport AI is an AI customer support automation platform that trains on a company’s historical tickets to autonomously resolve customer requests across chat, email, and voice, with a guaranteed 60% AI resolution rate by day 60 and a no-cost 30-day pilot.

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Freemium API Enterprise 80/100
#554 in AI Agents (554 tools)
Added 5 months ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Freemium from Fixed price (unlimited AI replies).

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Cosupport

CoSupport AI is an AI-first customer support automation platform that trains on a company's historical tickets to automate responses and resolutions across chat, email, and voice. The product offers two primary modes — an autonomous AI Customer Support Agent that can resolve repetitive tickets (claimed up to 90% for some repetitive tasks) and an AI Agent Assist copilot that drafts replies and advises human agents while preserving human review. The company markets a no-cost 30-day pilot (including 1,000 free AI responses) and a 60-day performance guarantee: 60% AI resolution rate by day 60 or a full refund.

CoSupport targets B2B support teams across SaaS, e-commerce, finance, education, and BPO, emphasizing rapid deployment (live on helpdesk in 3 days), integrations with common helpdesks and knowledge sources, enterprise security certifications (ISO 27001, GDPR, CCPA), and a USPTO-patented architecture intended to reduce hallucinations.

CoSupport AI is an AI customer support automation platform that trains on a company’s historical tickets to autonomously resolve customer requests across chat, email, and voice, with a guaranteed 60% AI resolution rate by day 60 and a no-cost 30-day pilot.

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Key Features

AI Customer Support Agent

An autonomous AI agent trained on past tickets to automate resolution flow for repetitive tickets; the product claims it can automate the resolution process for up to 90% of repetitive support tickets.

AI Agent Assist (Copilot)

A copilot for support agents that drafts replies, advises solutions, summarizes conversations, translates, and more; agents review and send replies to keep quality control.

No-risk 30-day pilot and 60-day guarantee

A no-cost 30-day pilot including 1,000 free AI responses followed by a paid period; if CoSupport AI doesn't hit a 60% AI resolution rate by day 60 the vendor offers a full refund.

Integrations & No-code setup

Plugs into helpdesks, CRMs, communication channels, and knowledge sources (Zendesk, Freshdesk, Intercom, Salesforce, Notion, Confluence, etc.) with no-code integration and rapid setup (live in ~3 days).

Multi-channel support

Handles chat, email, voice, social, and helpdesk ticketing channels.

Security & compliance

ISO 27001 certified and GDPR/CCPA compliant with dedicated servers, data anonymization, and encryption at rest and in transit.

Multilingual support

Supports 40+ languages (stated on the site).

Pricing flexibility

Multiple billing models including server-based fixed price unlimited replies, response-based (pay per reply), and resolution-based (pay per solved ticket).

Pricing

Free Tier Available

No-cost 30-day pilot including 1,000 free AI responses (pilot available at no charge).

Server-Based

Fixed price (unlimited AI replies).
  • Fixed monthly price
  • Unlimited AI replies

Response-Based

Pay per reply (variable usage).
  • Pay-per-reply billing
  • Flexible for variable volume

Resolution-Based

Pay per resolved ticket.
  • Pay only for solved tickets
  • Performance-focused billing

Use Cases

Automate repetitive support tickets

Automatically resolve frequently asked questions and repetitive L1 issues to reduce agent workload and burnout.

Agent assistance and productivity

AI drafts replies, summarizes conversations, translates, and advises human agents to speed up handling of complex tickets while preserving human oversight.

Scale support volume without headcount growth

Handle higher ticket volumes (site claims 'Handle x2 ticket volume without growing your team') and reduce support costs.

Faster resolution and cost savings

Cut average resolution time and operational costs (claims such as 'cuts your operational costs by 30% in 30 days' and customer outcomes illustrating reduced resolution times and monthly savings).

Multi-industry customer service

Applied across SaaS, e-commerce, finance, education, and BPO for tasks like triage, onboarding support, retention-related inquiries, and internal team support.

Integrations

Zendesk

Helpdesk integration for automating ticket handling within Zendesk.

Freshdesk / Freshchat

Integrations with Freshdesk and Freshchat for ticket and chat automation.

Zoho Desk / Zoho Sales IQ

Integrations with Zoho products for CRM and helpdesk connectivity.

Intercom

Integrates with Intercom for automating Intercom conversations and tickets.

HubSpot

CRM integration to connect support automation with HubSpot data.

Salesforce

Integration with Salesforce for enterprise CRM workflows.

Slack / Microsoft Teams

Business messenger integrations to route and automate internal or external conversations.

Notion / Confluence / Google Drive / Microsoft SharePoint / OneDrive

Connects knowledge sources and document repositories for AI reference.

Shopify / Stripe

E-commerce and payments platform integrations for commerce-related support tasks.

Chat / Email / Voice / Social / Helpdesk ticketing

Channel integrations to handle multiple customer contact points.

Benefits

Reduce ticket volume and operational costs (site headline: cuts operational costs by 30% in 30 days; customer case examples show significant monthly savings).
Faster resolution times and improved agent productivity (examples: resolution time reduced from hours to minutes and higher chat resolution rates).
Enterprise-grade security and compliance (ISO 27001, GDPR and CCPA compliance, data anonymization, encryption).

Limitations

No verified limitations are available.

Frequently Asked Questions

How does the 60-day guarantee work?
The first 30 days are a no-cost pilot including setup and 1,000 free AI responses; at day 30 paid service begins. If CoSupport AI does not hit a 60% AI resolution rate by day 60, you get a full refund.
Which helpdesks does CoSupport AI integrate with?
CoSupport AI integrates with major helpdesks and CRMs such as Zendesk, Freshdesk, Freshchat, Zoho Desk, Zoho Sales IQ, Intercom, HubSpot, Pylon, and Salesforce.
What does the 30-day pilot include?
A no-cost 30-day pilot where the AI handles real tickets and includes 1,000 free AI responses while the vendor finetunes the model on your data.
How is CoSupport AI priced?
Pricing models include server-based fixed price (unlimited AI replies), response-based (pay per reply), and resolution-based (pay per solved ticket); plans start from $99/month.
What languages does CoSupport AI support?
The site states CoSupport AI supports 40+ languages.

Getting Started

  1. 1 Step 1: Connect — Days 1–4: discovery call, confirm requirements, AI agent setup, training and integration.
  2. 2 Step 2: Pilot — Days 5–30: no-cost 30-day pilot where AI handles real tickets and you receive 1,000 free AI responses.
  3. 3 Step 3: Launch — Days 30–59: service launch and autonomous scaling of the AI agent.
  4. 4 Step 4: Guarantee — Day 60: reach a 60% AI resolution rate or receive a full refund per the guarantee.

Support

Pilot / Demo

Start Free Pilot or schedule a Live Demo via the website to see the product on real customer questions.

Request Demo / Get a Quote

Request a demo or quote through the site to discuss deployment and pricing.

Documentation / Resources

Resources, case studies, FAQ, and articles are available on the site (Resources section).

API

Available: Yes

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