Cosupport
CoSupport AI is an AI customer support automation platform that trains on a company’s historical tickets to autonomously resolve customer requests across chat, email, and voice, with a guaranteed 60% AI resolution rate by day 60 and a no-cost 30-day pilot.
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What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Freemium from Fixed price (unlimited AI replies).
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Cosupport
CoSupport AI is an AI-first customer support automation platform that trains on a company's historical tickets to automate responses and resolutions across chat, email, and voice. The product offers two primary modes — an autonomous AI Customer Support Agent that can resolve repetitive tickets (claimed up to 90% for some repetitive tasks) and an AI Agent Assist copilot that drafts replies and advises human agents while preserving human review. The company markets a no-cost 30-day pilot (including 1,000 free AI responses) and a 60-day performance guarantee: 60% AI resolution rate by day 60 or a full refund.
CoSupport targets B2B support teams across SaaS, e-commerce, finance, education, and BPO, emphasizing rapid deployment (live on helpdesk in 3 days), integrations with common helpdesks and knowledge sources, enterprise security certifications (ISO 27001, GDPR, CCPA), and a USPTO-patented architecture intended to reduce hallucinations.
CoSupport AI is an AI customer support automation platform that trains on a company’s historical tickets to autonomously resolve customer requests across chat, email, and voice, with a guaranteed 60% AI resolution rate by day 60 and a no-cost 30-day pilot.
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Claim this listing for $29Key Features
AI Customer Support Agent
An autonomous AI agent trained on past tickets to automate resolution flow for repetitive tickets; the product claims it can automate the resolution process for up to 90% of repetitive support tickets.
AI Agent Assist (Copilot)
A copilot for support agents that drafts replies, advises solutions, summarizes conversations, translates, and more; agents review and send replies to keep quality control.
No-risk 30-day pilot and 60-day guarantee
A no-cost 30-day pilot including 1,000 free AI responses followed by a paid period; if CoSupport AI doesn't hit a 60% AI resolution rate by day 60 the vendor offers a full refund.
Integrations & No-code setup
Plugs into helpdesks, CRMs, communication channels, and knowledge sources (Zendesk, Freshdesk, Intercom, Salesforce, Notion, Confluence, etc.) with no-code integration and rapid setup (live in ~3 days).
Multi-channel support
Handles chat, email, voice, social, and helpdesk ticketing channels.
Security & compliance
ISO 27001 certified and GDPR/CCPA compliant with dedicated servers, data anonymization, and encryption at rest and in transit.
Multilingual support
Supports 40+ languages (stated on the site).
Pricing flexibility
Multiple billing models including server-based fixed price unlimited replies, response-based (pay per reply), and resolution-based (pay per solved ticket).
Pricing
No-cost 30-day pilot including 1,000 free AI responses (pilot available at no charge).
Server-Based
Fixed price (unlimited AI replies).- Fixed monthly price
- Unlimited AI replies
Response-Based
Pay per reply (variable usage).- Pay-per-reply billing
- Flexible for variable volume
Resolution-Based
Pay per resolved ticket.- Pay only for solved tickets
- Performance-focused billing
Use Cases
Automate repetitive support tickets
Automatically resolve frequently asked questions and repetitive L1 issues to reduce agent workload and burnout.
Agent assistance and productivity
AI drafts replies, summarizes conversations, translates, and advises human agents to speed up handling of complex tickets while preserving human oversight.
Scale support volume without headcount growth
Handle higher ticket volumes (site claims 'Handle x2 ticket volume without growing your team') and reduce support costs.
Faster resolution and cost savings
Cut average resolution time and operational costs (claims such as 'cuts your operational costs by 30% in 30 days' and customer outcomes illustrating reduced resolution times and monthly savings).
Multi-industry customer service
Applied across SaaS, e-commerce, finance, education, and BPO for tasks like triage, onboarding support, retention-related inquiries, and internal team support.
Integrations
Zendesk
Helpdesk integration for automating ticket handling within Zendesk.
Freshdesk / Freshchat
Integrations with Freshdesk and Freshchat for ticket and chat automation.
Zoho Desk / Zoho Sales IQ
Integrations with Zoho products for CRM and helpdesk connectivity.
Intercom
Integrates with Intercom for automating Intercom conversations and tickets.
HubSpot
CRM integration to connect support automation with HubSpot data.
Salesforce
Integration with Salesforce for enterprise CRM workflows.
Slack / Microsoft Teams
Business messenger integrations to route and automate internal or external conversations.
Notion / Confluence / Google Drive / Microsoft SharePoint / OneDrive
Connects knowledge sources and document repositories for AI reference.
Shopify / Stripe
E-commerce and payments platform integrations for commerce-related support tasks.
Chat / Email / Voice / Social / Helpdesk ticketing
Channel integrations to handle multiple customer contact points.
Benefits
Limitations
Claim this listing to add transparent limitations.
Frequently Asked Questions
How does the 60-day guarantee work?
Which helpdesks does CoSupport AI integrate with?
What does the 30-day pilot include?
How is CoSupport AI priced?
What languages does CoSupport AI support?
Getting Started
- 1 Step 1: Connect — Days 1–4: discovery call, confirm requirements, AI agent setup, training and integration.
- 2 Step 2: Pilot — Days 5–30: no-cost 30-day pilot where AI handles real tickets and you receive 1,000 free AI responses.
- 3 Step 3: Launch — Days 30–59: service launch and autonomous scaling of the AI agent.
- 4 Step 4: Guarantee — Day 60: reach a 60% AI resolution rate or receive a full refund per the guarantee.
Support
Pilot / Demo
Start Free Pilot or schedule a Live Demo via the website to see the product on real customer questions.
Request Demo / Get a Quote
Request a demo or quote through the site to discuss deployment and pricing.
Documentation / Resources
Resources, case studies, FAQ, and articles are available on the site (Resources section).
API
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