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Enumhq

Enumhq

Enum is an AI-powered chatbot and knowledge-base platform that integrates with Crisp to provide 24/7, multilingual customer support by indexing websites, documents, and conversations and answering user queries using multiple LLMs.

Enumhq is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise 70/100
#265 in Chatbots & Assistants (265 tools)
Added 3 months ago
18286 directory views this week

Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $0/mo

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Enumhq

Enum is a support-focused AI chatbot platform designed to help businesses provide automated, context-aware answers to user questions by indexing their own data (plain text, PDFs, and website content) and integrating with the Crisp chatbox. It is aimed at customer support and marketing teams who want to automate routine inquiries, provide after-hours support, and surface relevant documentation to users. Enum supports multiple LLMs (OpenAI, Anthropic, Google GenAI, DeepSeek), is white-labeled per plan, can process images and audio, and offers workflow automations such as calling third-party APIs and adding custom response buttons.

The product includes a hosted UI for asking questions directly (ChatGPT-like interface), the ability to re-index sites and import Crisp conversations, scheduling and pause/resume behaviors, and integrations with common messaging and ticketing channels. It targets teams that use Crisp and need an easy, no-code way to turn their content into a searchable, conversational assistant.

Enum is an AI-powered chatbot and knowledge-base platform that integrates with Crisp to provide 24/7, multilingual customer support by indexing websites, documents, and conversations and answering user queries using multiple LLMs.

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Key Features

Multi-source data ingestion

Load data from plain text, PDF files, manually entered text, or have the app scrape one or more website URLs. Re-index websites later as needed and index Crisp conversations as data sources.

Crisp chatbox integration

Connect Enum to Crisp to deploy a white-labeled chatbot that can be paused automatically when an agent joins, use Crisp triggers, and display custom icons, names and messages.

Multiple LLM support

Use models from OpenAI, Anthropic, Google GenAI and DeepSeek. Plans support different model sets and you may bring your own OpenAI key on specific plans.

No-code setup

Start without an OpenAI key, upload or point to content, and test a chatbot in the UI without writing code.

Multimodal input

The chatbot can recognize and answer image uploads (PNG, JPEG/JPG, WEBP, GIF non-animated) and voice messages across many audio formats (MP3, MP4, MP2, AAC, WAV, FLAC, PCM, M4A, Ogg, Opus, WebM and others, with some limitations).

Automation & Instruments

Connect Instruments® to perform actions such as checking parcels, opening web pages, calling third-party APIs, extracting JSON, or conditionally querying another project.

Custom responses & UI controls

Add custom buttons (feedback, mark as resolved, request human operator), include relevant links in responses, and use custom prompts that can include variables like current language.

Ticketing and history

Simple ticketing to organize work, filter by priority/status/type/difficulty, view full change history, and comment on tickets.

Language support & context retention

Conversational AI that retains context across exchanges and responds in 107 languages.

Pricing

Free Tier Available

Free plan ($0/mo) available without an OpenAI key: up to 50 pages of data, up to 50 questions/month, and up to 10 issue tickets.

Free (no OpenAI key)

$0/mo
  • Models: GPT-5 nano, GPT-3.5 Turbo, GPT-4o-mini, GPT-4.1-mini, Claude 3 Haiku
  • Up to 50 pages of data
  • Up to 50 questions/month
  • Up to 10 issue tickets

Pro

$10/mo
  • Models: GPT-5 nano, GPT-3.5 Turbo, GPT-4o-mini, GPT-4.1-mini, Claude 3 Haiku
  • Up to 500 pages of data
  • Up to 500 questions/month
  • Up to 50 issue tickets

Business

$29/mo
  • Models: GPT-5 nano, GPT-3.5 Turbo, GPT-4o-mini, GPT-4.1-mini, Claude 3 Haiku
  • Up to 2,000 pages of data
  • Up to 1,500 questions/month
  • Unlimited issue tickets

Ultimate

$79/mo
  • Models: GPT-5 nano, GPT-3.5 Turbo, GPT-4o-mini, GPT-4.1-mini, Claude 3 Haiku
  • Up to 5,000 pages of data
  • Up to 4,000 questions/month
  • Unlimited issue tickets

Apex

$139/mo
  • Models: GPT-5 nano, GPT-3.5 Turbo, GPT-4o-mini, GPT-4.1-mini, Claude 3 Haiku
  • Up to 10,000 pages of data
  • Up to 10,000 questions/month
  • Unlimited issue tickets

Key-10 (bring your own OpenAI key)

$10/mo
  • Models: GPT-5 nano, GPT-5 mini, GPT-5, GPT-3.5 Turbo, GPT-4o-mini, GPT-4o, GPT-4.1-mini, O3, O4-mini, Claude 3 variants
  • Up to 1,000 pages of data
  • Up to 1,000 questions/month
  • Up to 50 issue tickets

Key-19 (bring your own OpenAI key)

$19/mo
  • Models: same broad set including GPT-5 family and Claude 3 variants
  • Up to 3,000 pages of data
  • Up to 2,000 questions/month
  • Unlimited issue tickets

Key-39 (bring your own OpenAI key)

$39/mo
  • Models: same broad set including GPT-5 family and Claude 3 variants
  • Up to 5,000 pages of data
  • Up to 4,000 questions/month
  • Unlimited issue tickets

Key-79 (bring your own OpenAI key)

$79/mo
  • Models: same broad set including GPT-5 family and Claude 3 variants
  • Up to 8,000 pages of data
  • Up to 7,000 questions/month
  • Unlimited issue tickets

Key-Unlimited (bring your own OpenAI key)

$499/mo
  • Models: full set incl. GPT-5 family and Claude 3 variants
  • Unlimited pages of data
  • Unlimited questions/month
  • Unlimited issue tickets

Use Cases

After-hours customer support

Deploy a 24/7 chatbot on your website via Crisp to answer common customer questions when live agents are unavailable.

Self-serve knowledge base

Index product documentation, FAQs, and website pages so users can query your data directly and receive contextual, human-like answers.

Support ticket triage and automation

Use the ticketing system and automated responses to reduce repetitive work and route complex issues to agents.

Marketing automation and content generation

Automate routine marketing tasks and generate marketing materials using the same knowledge base and LLM capabilities.

Multilingual customer service

Provide support to users in over 100 languages to reach a global audience without maintaining separate localized resources.

Multimodal support (images & audio)

Allow users to send images or voice messages that the chatbot can read, recognize, and answer.

Integrations

Crisp

Deep integration to connect the Enum chatbot to the Crisp chatbox, use Crisp triggers, and sync conversations as data sources.

Email

Connect email channels to surface relevant answers and route messages (integration accessible from the UI).

WhatsApp

Integrate WhatsApp to deliver chatbot responses through that channel.

Aircall

Connect Aircall for voice and support workflows.

Telegram

Connect Telegram for messaging-based support.

Instagram

Integrate Instagram messaging to serve responses via that platform.

Facebook

Connect Facebook Messenger for chatbot interactions.

Twilio

Use Twilio for programmable messaging and telephony integrations.

Twitter

Connect Twitter as a channel for support interactions.

Jira

Create or link support issues and workflows with Jira.

Discord

Integrate with Discord for community or support chat.

GitHub

Link to GitHub for developer workflows or issue tracking.

Slack

Connect Slack for internal notifications or agent handoffs.

Instruments®

Automations that can call external APIs, extract JSON, open web pages, check parcels, or query other projects.

Benefits

Reduce live agent load by automating routine and after-hours inquiries
Faster response times and consistent, context-aware answers drawn from your own data
No-code onboarding and Crisp integration for rapid deployment
Flexible pricing and the option to bring your own OpenAI key to control costs
Multimodal and multilingual support broadens accessibility and usability

Limitations

Image support limited to four formats: PNG, JPEG/JPG, WEBP, and non-animated GIF (animated GIFs not supported).
Audio recognition supports many formats (MP3, MP4, MP2, AAC, WAV, FLAC, PCM, M4A, Ogg, Opus, WebM, etc.) but some formats have limitations.
Free and paid plans impose limits on pages indexed, monthly questions, and issue tickets according to the selected tier.

Frequently Asked Questions

What is Enum?
Enum is a service that allows you and your users to ask questions about your own data by indexing documents, website content, and conversations, then answering via a chatbot or UI.
Which type of data can I load?
You can load plain text, PDF files, or a website URL that will be scraped. Crisp conversations can also be indexed as a data source.
Does Enum use ChatGPT?
Yes. Enum first finds relevant pieces of text from your indexed data and then sends them to models such as ChatGPT (OpenAI) or other supported LLMs to generate a precise, human-like response.
How is my data stored?
Textual information is extracted from your data and stored in a vector database to enable fast searching of relevant text snippets.
Can I integrate Enum into my website?
Yes. Set up a Crisp chatbox and install the free plugin that will search your indexed data and provide relevant answers to visitors, even when agents are offline.
Can I ask Enum about my data without a chatbox plugin?
Yes. Enum provides a ChatGPT-like UI where you can directly ask questions about your indexed data.
How are messages counted against limits?
One question equals one message sent to the chatbot (including casual messages). For images and audio, every single file sent counts as a separate message. Messages combined in less than 5 seconds may be treated as one.

Getting Started

  1. 1 Step 1: Load your data — upload plain text or PDF files, or enter website URLs to be scraped (you can re-index later).
  2. 2 Step 2: Connect a Crisp chatbox — install the free plugin and configure the chatbot icon, name, and messages in the Enum UI.
  3. 3 Step 3: Customize prompts and settings — give the chatbot a personality, add custom buttons, set scheduling rules, and test the chatbot in the UI before going live.

Support

Email

Contact via the website's email/support link (referenced on enumhq.com).

Twitter

Reach out on Twitter (link from the site).

Documentation

Product documentation, changelog, and guides available from the site (links labeled Documentation and Changelog).

Blog / Guides

Guides such as the 66-page 'AI in business' guide, blog articles, and resources for using Enum across industries.

F.A.Q.

On-site FAQ section covering common questions and onboarding details.

API

Available: No

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