modai

modai

ModAI is an AI-powered Discord support bot that automates ticket handling by learning from your documentation, website, and past conversations to answer common questions, escalate complex issues, and provide multilingual support.

modai is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise
#96 in Chatbots & Assistants (96 tools)
Just launched
Data reviewed Jul 17, 2026

Quick Overview

Best for: Chatbots & Assistants

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Chatbots & Assistants

Pricing snapshot

Freemium from $0/month

Next step

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modai

ModAI is an AI-driven Discord ticketing and support bot designed to automate routine support for Discord communities and organizations. It ingests documentation, FAQs, website content, and past Discord conversations to build a knowledge base and answer the majority of incoming support tickets automatically. ModAI supports over 30 languages, offers intelligent escalation to human agents for complex issues, and is positioned for communities ranging from small servers to enterprise deployments (including prop firms, reseller groups, and crypto communities).

AI-powered Discord bot for community support, moderation, and engagement.

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Key Features

Discord Ticketing Bot

A ticketing system integrated into Discord that opens tickets, provides transcripts, and answers tickets automatically.

Knowledge Base Ingestion

Learns from uploaded documents, FAQs, website content, and imported Discord conversations to build a comprehensive support foundation.

Contextual Understanding

Doesn't just match keywords—understands context and relationships between concepts to provide accurate answers and infer unstated information.

Auto-Escalation & Human Handoff

Intelligently escalates complex issues to human team members when the AI reaches its limits.

Multilingual Support

Understands questions and generates responses in over 30 languages regardless of the language of the knowledge base.

Customizable Bot & Templates

Custom bot name, message templates, and custom commands and ticketing features available on higher plans.

Analytics & Ticket Management

Provides analytics, ticket views, and metrics to track AI handling, open tickets, and support performance.

24/7 Coverage

Continuous support availability to reduce response times and provide around-the-clock support without additional staff.

Pricing

Free Tier Available

Free plan: $0/month with 100 AI responses per month, 20 knowledge base entries, ticketing system, analytics and 24/7 Discord support.

Free

$0/month
  • Ticketing system
  • 100 AI Responses per month
  • 20 Knowledge Base entries
  • Analytics view

Premium

$29/month
  • Ticketing system
  • 1000 AI responses per month
  • 100 Knowledge Base items
  • Custom bot name

Enterprise

$99/month
  • Ticketing system
  • 20,000 AI responses per month
  • Unlimited knowledge base
  • Custom bot name

Custom / Contact Sales

Contact Sales
  • Unlimited AI responses
  • Unlimited knowledge base
  • Custom features on demand
  • 24/7 WhatsApp support

Use Cases

Community Support for Discord Servers

Automate answers to common questions, reduce moderator workload, and provide fast responses for gaming, hobbyist, and professional communities.

Customer Support for Small Businesses

Provide 24/7 support, reduce routine ticket volume, and lower staffing costs for businesses that use Discord for customer or product communities.

Enterprise & Large Communities

Deploy scalable AI support with large monthly response allowances, custom features, and WhatsApp/other support channels for enterprise needs.

Support for Specialized Groups

Used by prop firms, reseller groups, and crypto communities to handle domain-specific support inquiries at scale.

Integrations

Discord

Primary integration — add the ModAI bot directly to your Discord server to enable ticketing and automated responses.

Website Scraping / Content Import

ModAI can scrape your website and ingest pages to build its knowledge base.

Discord Conversation Import

Import existing Discord conversations and past support chats to train the AI.

WhatsApp (Support Channel)

24/7 WhatsApp support is available on Enterprise and Custom plans as an additional support channel.

Benefits

Significant reduction in routine support tickets (70–80% reported) and faster average response time (3–5 minutes vs. 12+ hours).
Time savings for staff (up to ~30+ hours/week) and faster onboarding for new community members.
Cost reduction with reported 40–60% decrease in support costs and strong ROI (250–350% within the first year for many communities).

Limitations

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Frequently Asked Questions

How does the AI learn my knowledge base?
The AI uses natural language processing to understand documentation, website content, and previous support conversations. You can upload files, connect your website, or import Discord conversations for training, and the system continuously improves as it processes more content.

Getting Started

  1. 1 Step 1: Sign up for free and add the ModAI bot to your Discord server.
  2. 2 Step 2: Train your bot by uploading your website, knowledge base, and FAQs or importing Discord conversations.
  3. 3 Step 3: Begin receiving automated support—ModAI will handle tickets immediately and escalate complex issues to your team.

Support

Documentation

Product documentation is referenced on the site (Documentation link in site navigation).

Discord

Support via the company's Discord community (Support (Discord) listed in footer/navigation).

Sales / Contact

Contact Sales / Contact Us options are shown for enterprise or custom plans.

API

Available: No

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