modai
ModAI is an AI-powered Discord support bot that automates ticket handling by learning from your documentation, website, and past conversations to answer common questions, escalate complex issues, and provide multilingual support.
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Review official source →Quick Overview
Best for: Chatbots & Assistants
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Chatbots & Assistants
Pricing snapshot
Freemium from $0/month
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modai
ModAI is an AI-driven Discord ticketing and support bot designed to automate routine support for Discord communities and organizations. It ingests documentation, FAQs, website content, and past Discord conversations to build a knowledge base and answer the majority of incoming support tickets automatically. ModAI supports over 30 languages, offers intelligent escalation to human agents for complex issues, and is positioned for communities ranging from small servers to enterprise deployments (including prop firms, reseller groups, and crypto communities).
AI-powered Discord bot for community support, moderation, and engagement.
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Claim this listing for $29Key Features
Discord Ticketing Bot
A ticketing system integrated into Discord that opens tickets, provides transcripts, and answers tickets automatically.
Knowledge Base Ingestion
Learns from uploaded documents, FAQs, website content, and imported Discord conversations to build a comprehensive support foundation.
Contextual Understanding
Doesn't just match keywords—understands context and relationships between concepts to provide accurate answers and infer unstated information.
Auto-Escalation & Human Handoff
Intelligently escalates complex issues to human team members when the AI reaches its limits.
Multilingual Support
Understands questions and generates responses in over 30 languages regardless of the language of the knowledge base.
Customizable Bot & Templates
Custom bot name, message templates, and custom commands and ticketing features available on higher plans.
Analytics & Ticket Management
Provides analytics, ticket views, and metrics to track AI handling, open tickets, and support performance.
24/7 Coverage
Continuous support availability to reduce response times and provide around-the-clock support without additional staff.
Pricing
Free plan: $0/month with 100 AI responses per month, 20 knowledge base entries, ticketing system, analytics and 24/7 Discord support.
Free
$0/month- Ticketing system
- 100 AI Responses per month
- 20 Knowledge Base entries
- Analytics view
Premium
$29/month- Ticketing system
- 1000 AI responses per month
- 100 Knowledge Base items
- Custom bot name
Enterprise
$99/month- Ticketing system
- 20,000 AI responses per month
- Unlimited knowledge base
- Custom bot name
Custom / Contact Sales
Contact Sales- Unlimited AI responses
- Unlimited knowledge base
- Custom features on demand
- 24/7 WhatsApp support
Use Cases
Community Support for Discord Servers
Automate answers to common questions, reduce moderator workload, and provide fast responses for gaming, hobbyist, and professional communities.
Customer Support for Small Businesses
Provide 24/7 support, reduce routine ticket volume, and lower staffing costs for businesses that use Discord for customer or product communities.
Enterprise & Large Communities
Deploy scalable AI support with large monthly response allowances, custom features, and WhatsApp/other support channels for enterprise needs.
Support for Specialized Groups
Used by prop firms, reseller groups, and crypto communities to handle domain-specific support inquiries at scale.
Integrations
Discord
Primary integration — add the ModAI bot directly to your Discord server to enable ticketing and automated responses.
Website Scraping / Content Import
ModAI can scrape your website and ingest pages to build its knowledge base.
Discord Conversation Import
Import existing Discord conversations and past support chats to train the AI.
WhatsApp (Support Channel)
24/7 WhatsApp support is available on Enterprise and Custom plans as an additional support channel.
Benefits
Limitations
Claim this listing to add transparent limitations.
Frequently Asked Questions
How does the AI learn my knowledge base?
Getting Started
- 1 Step 1: Sign up for free and add the ModAI bot to your Discord server.
- 2 Step 2: Train your bot by uploading your website, knowledge base, and FAQs or importing Discord conversations.
- 3 Step 3: Begin receiving automated support—ModAI will handle tickets immediately and escalate complex issues to your team.
Support
Documentation
Product documentation is referenced on the site (Documentation link in site navigation).
Discord
Support via the company's Discord community (Support (Discord) listed in footer/navigation).
Sales / Contact
Contact Sales / Contact Us options are shown for enterprise or custom plans.
API
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