Zro
Zro.ai is an AI-powered dispatch and ticket triage platform for MSPs that automates ticket routing, scheduling, and workflows by integrating with PSA tools like ConnectWise and HaloPSA to reduce dispatch time and improve technician matching.
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Quick Overview
Best for: Automation
What it does
AI Tools software for decision-makers comparing workflow fit and alternatives.
Best fit
Automation
Pricing snapshot
Free from $750 / Month
Next step
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Zro
Zro.ai is an AI-driven dispatch and ticket triage solution built specifically for managed service providers (MSPs). It connects to popular PSAs like ConnectWise and HaloPSA to automatically triage incoming tickets, match them to the best available engineer based on skills, client preferences, SLAs and calendar availability, and then assign and schedule the work. The product aims to reduce manual dispatch time, minimize routing errors, balance workloads, and provide transparency via audit logs and dispatch reporting. Zro is positioned for quick onboarding (advertised 10-minute setup) and offers a 30-day free trial and a monthly subscription plan.
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Claim this listing for $29Key Features
AI Ticket Triage & Dispatch Automation
Intelligent triage and automated dispatching of MSP tickets using AI to read tickets, consider client context, and evaluate engineer availability in real time.
AI-Powered MSP Dispatching
Matches tickets to the best available engineer based on skills, client preferences, tiers, and SLA considerations, then assigns and schedules automatically.
Engineer Profiles
Define each technician's strengths, weaknesses, tier, and AI-specific guidance so routing decisions are informed and accurate.
Client Configuration
Assign preferred engineers, add context notes, and list client software to ensure the AI understands each client's environment and preferences.
FlowForge Automation
Visual workflow builder triggered by ticket events (webhooks, Teams alerts, auto-assignments, conditional logic) to automate post-dispatch processes.
Priority Rescheduling
Automatically identifies soft commitments and reschedules them to create time for urgent tickets without breaking promises.
Dispatch Reports
Track AI vs. manual dispatch rates, per-engineer statistics, and trend analysis across time periods to measure dispatch efficiency.
AI Audit Logs
Full transparency into every AI decision, including reasoning, sentiment analysis, technical assessments, and timestamps for QA and training.
TimeZest Integration
Auto-generates a TimeZest scheduling link when no engineer is available so customers can book time directly and no ticket is left in limbo.
Pricing
30-day free trial
AI-Powered Ticket Dispatching
$750 / Month- AI triage and dispatch
- FlowForge workflow automation
- Dispatch reporting and audit logs
Use Cases
Reduce manual dispatch workload
Automate the repetitive work of assigning tickets so dispatchers spend less time sorting and routing and more time overseeing operations.
Improve technician matching and SLA compliance
Use AI to match tickets to engineers by skills, availability, and client preferences to reduce misassignments and SLA breaches.
Scale ticket throughput without hiring
Increase ticket throughput (advertised ~25% increase) by automating routing and scheduling to handle more requests with existing staff.
Maintain transparency and auditability
Provide audit logs and dispatch reports for QA, training, and management visibility into AI-driven decisions.
Integrations
HaloPSA
Direct integration for PSAs targeted at MSPs; Zro advertises quick setup with HaloPSA.
ConnectWise Manage
Connects to ConnectWise to read tickets and engineer calendar data for accurate routing and scheduling.
TimeZest
Automatically generates scheduling links when no engineer is available so customers can book time directly.
Microsoft Teams
Supports Teams alerts and can be used as a trigger/notification channel for FlowForge workflows.
Benefits
Limitations
Frequently Asked Questions
How long does setup take?
Will I still have control over dispatching?
How much time will this save my team?
Do I have to use AI for all tickets?
Is my data secure?
Can I schedule a demo before signing up?
Is support available for setup and troubleshooting?
Getting Started
- 1 Step 1: Connect your PSA (ConnectWise Manage or HaloPSA) to Zro — the site advertises a 10-minute setup.
- 2 Step 2: Zro receives ticket webhooks from your PSA; the AI reads the ticket, checks client context and engineer availability in real time.
- 3 Step 3: Review or accept AI assignments (Zro auto-assigns and schedules a slot, updates the PSA, and adds a customer note).
Support
Contact support or sales at [email protected].
demo
Book a demo via the website to see Zro.ai in action and ask questions prior to signing up.
setup support
Guidance provided during initial setup and ongoing troubleshooting support is available per the site.
API
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