Zro

Zro

Zro.ai is an AI-powered dispatch and ticket triage platform for MSPs that automates ticket routing, scheduling, and workflows by integrating with PSA tools like ConnectWise and HaloPSA to reduce dispatch time and improve technician matching.

Zro is ai tools software teams evaluate for automation. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Free API 70/100
#153 in Automation (153 tools)
Just launched
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Quick Overview

Best for: Automation

What it does

AI Tools software for decision-makers comparing workflow fit and alternatives.

Best fit

Automation

Pricing snapshot

Free from $750 / Month

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Zro

Zro.ai is an AI-driven dispatch and ticket triage solution built specifically for managed service providers (MSPs). It connects to popular PSAs like ConnectWise and HaloPSA to automatically triage incoming tickets, match them to the best available engineer based on skills, client preferences, SLAs and calendar availability, and then assign and schedule the work. The product aims to reduce manual dispatch time, minimize routing errors, balance workloads, and provide transparency via audit logs and dispatch reporting. Zro is positioned for quick onboarding (advertised 10-minute setup) and offers a 30-day free trial and a monthly subscription plan.

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Key Features

AI Ticket Triage & Dispatch Automation

Intelligent triage and automated dispatching of MSP tickets using AI to read tickets, consider client context, and evaluate engineer availability in real time.

AI-Powered MSP Dispatching

Matches tickets to the best available engineer based on skills, client preferences, tiers, and SLA considerations, then assigns and schedules automatically.

Engineer Profiles

Define each technician's strengths, weaknesses, tier, and AI-specific guidance so routing decisions are informed and accurate.

Client Configuration

Assign preferred engineers, add context notes, and list client software to ensure the AI understands each client's environment and preferences.

FlowForge Automation

Visual workflow builder triggered by ticket events (webhooks, Teams alerts, auto-assignments, conditional logic) to automate post-dispatch processes.

Priority Rescheduling

Automatically identifies soft commitments and reschedules them to create time for urgent tickets without breaking promises.

Dispatch Reports

Track AI vs. manual dispatch rates, per-engineer statistics, and trend analysis across time periods to measure dispatch efficiency.

AI Audit Logs

Full transparency into every AI decision, including reasoning, sentiment analysis, technical assessments, and timestamps for QA and training.

TimeZest Integration

Auto-generates a TimeZest scheduling link when no engineer is available so customers can book time directly and no ticket is left in limbo.

Pricing

Free Tier Available

30-day free trial

AI-Powered Ticket Dispatching

$750 / Month
  • AI triage and dispatch
  • FlowForge workflow automation
  • Dispatch reporting and audit logs

Use Cases

Reduce manual dispatch workload

Automate the repetitive work of assigning tickets so dispatchers spend less time sorting and routing and more time overseeing operations.

Improve technician matching and SLA compliance

Use AI to match tickets to engineers by skills, availability, and client preferences to reduce misassignments and SLA breaches.

Scale ticket throughput without hiring

Increase ticket throughput (advertised ~25% increase) by automating routing and scheduling to handle more requests with existing staff.

Maintain transparency and auditability

Provide audit logs and dispatch reports for QA, training, and management visibility into AI-driven decisions.

Integrations

HaloPSA

Direct integration for PSAs targeted at MSPs; Zro advertises quick setup with HaloPSA.

ConnectWise Manage

Connects to ConnectWise to read tickets and engineer calendar data for accurate routing and scheduling.

TimeZest

Automatically generates scheduling links when no engineer is available so customers can book time directly.

Microsoft Teams

Supports Teams alerts and can be used as a trigger/notification channel for FlowForge workflows.

Benefits

~40% faster dispatch time (advertised reduction in manual dispatching effort)
~90% accuracy in technician matching by skills, availability, and workload
~25% increase in ticket throughput so teams can handle more requests without adding staff
Improved visibility and transparency with AI audit logs and dispatch reporting

Limitations

Requires integration with supported PSAs (ConnectWise or HaloPSA) — not a standalone PSA replacement.
Primarily designed for MSPs; not marketed as a general consumer helpdesk solution.

Frequently Asked Questions

How long does setup take?
A typical setup is quick and straightforward; most MSPs are up and running the same day (advertised 10-minute setup for ConnectWise/HaloPSA).
Will I still have control over dispatching?
Yes — Zro.ai is designed to support dispatchers, not replace them; you can always review or adjust assignments.
How much time will this save my team?
On average MSPs see a 40% reduction in dispatch time, 90% accuracy in matching, and a 25% increase in ticket throughput (advertised results).
Do I have to use AI for all tickets?
No — you can choose which tickets go through automated dispatching based on your rules.
Is my data secure?
Yes — the site states Zro.ai uses secure integrations with ConnectWise and HaloPSA and follows best practices to keep your data safe.
Can I schedule a demo before signing up?
Yes — you can book a demo to see Zro.ai in action and ask questions before committing.
Is support available for setup and troubleshooting?
Yes — the team provides guidance during setup and ongoing support if you ever need help.

Getting Started

  1. 1 Step 1: Connect your PSA (ConnectWise Manage or HaloPSA) to Zro — the site advertises a 10-minute setup.
  2. 2 Step 2: Zro receives ticket webhooks from your PSA; the AI reads the ticket, checks client context and engineer availability in real time.
  3. 3 Step 3: Review or accept AI assignments (Zro auto-assigns and schedules a slot, updates the PSA, and adds a customer note).

Support

email

Contact support or sales at [email protected].

demo

Book a demo via the website to see Zro.ai in action and ask questions prior to signing up.

setup support

Guidance provided during initial setup and ongoing troubleshooting support is available per the site.

API

Available: Yes

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