ChatBees
ChatBees is an AI-driven customer support automation platform that builds knowledge graphs from historical tickets and internal knowledge bases to automate ticket resolution and provide actionable insights and a copilot for support agents.
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Quick Overview
Best for: Chat
What it does
Chat software for decision-makers comparing workflow fit and alternatives.
Best fit
Chat
Pricing snapshot
Free
Next step
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ChatBees is an AI customer support automation solution that builds Knowledge Graphs from historical tickets and internal knowledge bases to accelerate ticket resolution and provide actionable insights. The platform connects to popular ticketing systems (for example HubSpot Tickets) and integrates support and sales pipelines into searchable collections. ChatBees trains private AI models on documents and knowledge sources (PDFs/DOCs, Web Help Center, Notion, Confluence, Google Drive) and periodically updates them so the AI stays current. Once connected, ChatBees analyzes incoming tickets, researches relevant information, and surfaces insights and copilot assistance directly within the ticketing system to help agents resolve issues more quickly and consistently.
AI Customer Support Automation platform for efficient ticket resolution and onboarding.
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Claim this listing for $29Key Features
Knowledge Graphs from Tickets
Build Knowledge Graphs from historical tickets and popular ticket systems such as HubSpot Tickets to surface insights from past issues.
Private AI Training on Knowledge Bases
Train private AI on internal knowledge bases including PDFs/DOCs, Web Help Center, Notion, Confluence, and Google Drive. ChatBees periodically updates the AI to keep it current.
AI Ticket Analysis & Copilot
Automatically analyze and research incoming tickets, provide actionable insights directly in the ticket system, and copilot the support agent to resolve tickets faster and more efficiently.
Integrations & Connectors
Connectors for ticket systems (e.g., HubSpot) and a growing list of knowledge bases and messaging platforms to centralize support data.
Automated Categorization
Use state-of-the-art generative models to automatically categorize support tickets.
Pricing
Sign up today for free / Free trial available (as stated on the site).
Use Cases
AI Ticket Agent
Automate ticket triage, categorization, and initial research to speed up agent workflow and reduce resolution time.
AI Chat for Confluence
Provide conversational access to Confluence content using the platform's private AI training on knowledge bases.
Conversational AI Chatbot
Deploy AI-driven chatbots that leverage internal knowledge graphs to answer common customer inquiries and deflect tickets.
Enterprise Search Engine
Search across historical tickets and knowledge bases using knowledge graph-enriched results for faster agent research.
RAG as a Service
Use retrieval-augmented generation workflows powered by Knowledge Graphs and private knowledge to produce actionable insights for tickets.
Integrations
HubSpot Tickets
Installable HubSpot app to ingest historical tickets and surface insights in the ticketing system.
Notion
Use Notion as a source for training private AI and building knowledge collections.
Confluence
Connect Confluence content for conversational AI and knowledge graph enrichment.
Google Drive
Ingest documents from Google Drive (PDFs/DOCs) as training data for private AI.
Web Help Center
Index and use web-based help center content as part of knowledge sources.
Messaging platforms
Connect messaging platforms (site states support for a growing list) to centralize conversations.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
How is AI used for customer support and ticket resolution?
How does AI categorize support tickets?
What are the benefits of AI customer support, for customers?
What are the benefits of AI customer support, for companies?
Getting Started
- 1 Sign up for a free account via the ChatBees website.
- 2 Install the HubSpot app ("Just a few clicks to Install HubSpot App").
- 3 Connect your knowledge bases (PDFs/DOCs, Web Help Center, Notion, Confluence, Google Drive).
- 4 Allow ChatBees to train and periodically update your private AI and start receiving insights in your ticketing system.
Support
docs
Access product documentation via the 'Documentation' link on the site.
contact
Contact the company via the 'Contact Us' link in the site navigation/footer.
blog
Product updates and articles available via the 'Blog' link on the site.
API
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