stylo
Stylo adds AI-assisted reply drafting, call tools, and Help Center article support to Zendesk. Customer support agents and knowledge teams use it to work on ticket responses, calls, and help content.
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Who it's for
- Zendesk customer support teams that want agents to draft replies in their brand voice.
- Support operations teams that need to translate, score, or summarize calls as part of ticket work.
- Knowledge teams using a Help Center that want to draft, translate, and improve articles.
Not the right fit if…
- Teams not using Zendesk: Stylo is presented as a Zendesk AI suite, with an “Add to Zendesk” installation option.
How it fits your workflow
Zendesk agents use Stylo to draft customer replies and control how the text reflects their brand voice. Integrations such as Shopify can provide additional context for responses.
For call and ticket workflows, Stylo Voice and Scores provide translation, scoring, and summarization. For Help Center work, Scribe drafts, translates, and improves articles; the suite also offers a free monthly AI-readiness report.
Pricing
Free: The page offers a free monthly report on how well a Help Center is set up for AI use. It does not state that the full product is free.
Stylo
Starts at $15 per agent per month.
- · The page describes Stylo as a Zendesk AI product suite.
Prices checked on Oct 15, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Brand-aligned response drafting
- Drafts customer responses and gives teams control over how Stylo matches their brand voice.
- Context through integrations
- Offers integrations such as Shopify to provide additional context for support responses.
- Voice and call tools
- Stylo Voice and Stylo Scores can translate, score, and summarize calls to help teams assess Zendesk tickets.
- Help Center content tools
- Stylo Scribe can draft, translate, and improve Help Center articles.
- Monthly Help Center report
- Provides a free monthly report on how well a Help Center is set up for use with AI.
Works with
- Zendesk
- Shopify
Limitations to know
- The product is presented as a Zendesk AI suite, and the page's installation call to action is “Add to Zendesk.”
Alternatives to consider
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Stonly
Choose it if your main need is interactive customer self-service guides and articles paired with conversational AI, rather than Stylo's Zendesk-focused agent, call, and content tools.
Getting started
- Choose “Add to Zendesk” on the Stylo website to begin adding the product to Zendesk.
- If you prefer an introduction first, use the “Schedule Demo” option.