Content Guru
Content Guru provides storm® cloud CX software and the brain® AI orchestration layer for contact-center and customer-service teams. Organizations use them to manage omnichannel interactions and support agents with automation, knowledge, transcription, and summaries.
One of 651 tools in AI Agents
Who it's for
- Contact-center leaders in large organizations that need cloud-based customer communications across multiple channels.
- Customer-service operations teams that want AI-supported agent assistance, real-time transcription, or conversation summaries.
- Organizations handling high-volume or critical customer communications, including public services, utilities, financial services, and telecommunications.
How it fits your workflow
Organizations use storm® for cloud-based customer communications across channels. The page describes a central interface and the ability for customers to move between channels and contexts.
brain® works with storm® to provide agent assistance, search knowledge using live interaction context, transcribe and summarize conversations, and run configured workflows that can interact with third-party systems.
Pricing
The vendor doesn't publish prices. Check with Content Guru directly.
Prices checked on Oct 6, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- AI orchestration with brain®
- Coordinates AI capabilities for omnichannel customer service, including automated workflows and agent-assistance functions.
- Knowledge support and next-best action
- Searches a knowledge base using live interaction context and presents relevant content to an agent in real time.
- Real-time transcription and AI summarization
- Transcribes customer conversations in real time, analyzes interactions with AI-supported insights, and creates summaries using configurable prompts.
- Keyword recognition and action support
- Detects defined terms during an interaction and can trigger configured actions and automated workflows.
- Omnichannel customer communications
- Provides a cloud communications platform that brings customer channels together in a central interface and supports transitions between channels and contexts.
- Automated workflows
- Runs workflows that interact with third-party systems, with examples on the page including recommending local services and making bookings.
Works with
- Third-party systems
- Customer data sources
- IoT devices
Alternatives to consider
-
Glassix
Choose it if you specifically want an AI-native contact center platform that deploys autonomous agents to resolve customer inquiries end to end across messaging and voice.
-
Cresta
Choose it if you want an enterprise CX AI platform specifically covering AI agents, agent assist, conversation intelligence, and a training simulator.
-
klink.cloud
Choose it if you want a unified CX platform centered on omnichannel messaging, telephony, and AI-driven automation for support and sales operations.
Getting started
- Book a demo through the Content Guru website.
- Contact the team to discuss your customer experience needs and the solutions that may fit.