AiMatch

heichat

HeiChat adds a store-trained AI assistant to ecommerce storefronts to answer buyer questions and recommend products. Ecommerce merchants use it to support shoppers and reduce routine customer-service work.

One of 145 tools in Chatbots & Assistants

Visit heichat Compare alternatives Own this tool? Claim it
heichat screenshot

Who it's for

  • Shopify merchants who want an AI assistant grounded in their products and policies, using the native app installation.
  • WooCommerce merchants who want to add customer-facing AI support through a WordPress plugin.
  • Teams running custom ecommerce storefronts that want to install a website widget without engineering work.

How it fits your workflow

Install the Shopify app, WooCommerce plugin, or website widget, then connect the storefront.

Sync products, policies, and other knowledge sources to ground the assistant’s answers. Preview responses and refine corrections before launch.

Once live, the assistant answers shopper questions, helps with product discovery, and supports conversations in more than 70 languages.

Pricing

Free: The Shopify app has a free plan with 800,000 tokens, recommendations for up to 100 products, 20 knowledge bases, customizable widgets, AI model switching, and a mobile app. Extra tokens cost $1 per 200,000.

Free

Free to install; $1 per 200,000 extra tokens

  • · 800,000 free tokens
  • · 100 products to recommend
  • · 20 knowledge bases
  • · Customizable widgets

Pro

$29.90/month; 3-day free trial; $1 per 200,000 extra tokens

  • · All Free features
  • · 500 products
  • · 100 knowledge bases
  • · 10 million tokens/month

Pro Plus

$69.90/month; 3-day free trial; $1 per 200,000 extra tokens

  • · All Pro features
  • · 3,000 products
  • · 1,000 knowledge bases
  • · 50 million tokens/month

Pro Max

$299/month; 3-day free trial; $1 per 200,000 extra tokens

  • · All Pro Plus features
  • · 20,000 products
  • · 3,000 knowledge bases
  • · 400 million tokens/month

Prices checked on Oct 6, 2026 from the vendor's site. They can change; confirm before you buy.

Key features

AI product guidance
Answers product questions, helps shoppers compare variants, and recommends products using the store’s product information.
Store-content grounding
Uses products, policies, and other knowledge sources so responses can reflect the merchant’s own information.
Multilingual responses
Supports more than 70 languages for serving customers who shop in different languages.
Customer support coverage
Handles questions about topics such as shipping, sizing, stock, returns, and store policies around the clock.
Response review and refinement
Merchants can preview responses, make corrections, and choose when to launch the assistant.
Operational insights
Shows recurring customer questions, where purchase intent is blocked, and what content the AI may still need.

Works with

  • Shopify
  • WooCommerce
  • Custom websites
  • WhatsApp and Messenger
  • Live chat
  • OpenAI API key

Limitations to know

  • The listed prices apply to the Shopify app; the page says website installs and other storefront setups may follow a different pricing path.
  • The page notes that costs can rise as bot request volume increases.
  • Shopify is described as the preferred setup, while WooCommerce is presented as a secondary path.

Alternatives to consider

  • Chaterimo

    Choose it if you want an ecommerce-focused chatbot whose description lists multiple language-model options, including ChatGPT, Claude, Gemini, and Grok.

  • BestChat

    Choose it if you need a chat and customer-service platform described as integrating with Shopify, Wix, and WordPress.

  • LiveChatAI

    Choose it if you need a support agent with human handoff and automated actions such as bookings, payments, or webhooks.

Compare heichat side by side

Getting started

  1. Choose the installation path that matches the storefront: Shopify, WooCommerce, or a custom website.
  2. Connect the storefront and sync products, policies, and knowledge sources.
  3. Preview responses and refine corrections before putting the assistant live.

Frequently asked questions

What is HeiChat?

HeiChat is a no-code AI chatbot builder for ecommerce sites. It learns from products, policies, and supporting content so customers can get answers around the clock.