Robofy
Robofy is an AI agent platform that automates enterprise customer experience (CX) by resolving conversations, taking actions (order updates, account changes, bookings), and escalating with full context across website and WhatsApp.
Robofy is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Chatbots & Assistants
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Chatbots & Assistants
Pricing snapshot
Pricing available on request
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Robofy provides enterprise-focused AI agents that automate customer support and CX workflows across website and WhatsApp. Its agents are trained on a customer's knowledge base and internal documents to resolve queries, execute account and order actions, capture and qualify leads, and escalate complex conversations to human teams with full context. The platform emphasizes enterprise requirements — documented APIs for real actions, ISO 27001 compliance, encryption in transit and at rest, audit logs, and deployment options such as dedicated VPC or on-premise.
Robofy targets enterprise CX teams that need to scale response capacity, reduce repetitive tickets, and gain visibility into conversation volume and quality. The company offers a guided go-live program (1–4 weeks), pre-built agent templates for common CX workflows, and serverless infrastructure that auto-scales with conversation volume.
AI chatbot builder that uses website content to provide 24/7 customer service.
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Claim this listing for $29Key Features
AI Agents
Autonomous agents (Support, Action, Lead) trained on your data to resolve queries, take actions, and escalate with context.
Action & Workflow Execution
Agents can execute order updates, account changes, cancellations, bookings, and other workflows end-to-end without human intervention.
Multichannel Deployment
Deploy agents on website chat and WhatsApp, with support for voice agents and smart phone interactions.
Human Handoff & Routing
Built-in team-level routing and human handoff so complex or high-stakes conversations are transferred with full context.
Open API & Integrations
Documented API to connect agents to CRM, ticketing systems, and internal tools so agents can pull live data and take actions.
Enterprise-Grade Security
ISO 27001 certified platform with TLS 1.2+ in transit, AWS KMS encryption at rest, HMAC-signed webhooks, and full audit logs.
Serverless Scalability
Built on serverless AWS infrastructure (Lambda, API Gateway, DynamoDB) to auto-scale with conversation volume.
Guided Go-Live Program
Structured 1–4 week launch program including agent setup, knowledge base configuration, UAT testing, and team handoff.
Prebuilt Agent Templates
Ready-made blueprints for support, actions, escalation, and routing to accelerate deployments.
Pricing
Try For Free / Book a Free Demo (no public pricing details available on the page)
Use Cases
Support Agent
Resolves FAQs, order status, policy questions and knowledge-base queries instantly across website and WhatsApp, with fallback to humans when needed.
Action & Workflow Agent
Performs order updates, address changes, cancellations, billing and subscription updates, and other end-to-end actions in conversation.
Lead Agent
Captures intent, qualifies leads automatically, and routes qualified conversations to sales or CRM to reduce lead leakage.
Escalation & Routing
Detects high-stakes conversations, identifies VIP customers, and routes to the right specialist or priority queue with context.
Appointment & Scheduling
Books, reschedules, and confirms appointments directly in the conversation.
Integrations
WhatsApp Business API
Deploy agents on WhatsApp and use official Meta partnership for WhatsApp Business API integration.
CRM & Ticketing Systems
Connect the agent to CRM and ticketing systems via documented API so agents can read and update records and create tickets.
WordPress / WooCommerce
Plugins and agents for WordPress and WooCommerce to deploy on websites and manage ecommerce workflows.
Custom Internal Tools
Integrate with internal tools and APIs to enable real actions like order updates and account changes.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
What is a Robofy AI agent and how is it different from a regular chatbot?
Do we need to belong to a specific industry to use Robofy?
How long does it take to go live?
Can Robofy handle high conversation volume?
Which channels does Robofy support?
Do we need a technical team to set this up?
Can the agent be trained on our specific knowledge base, policies, and workflows?
Does Robofy have an API, and is it secure enough for enterprise IT?
Getting Started
- 1 Step 1: Book a free demo or try for free to discuss requirements with Robofy.
- 2 Step 2: Fetch your data — train the agent on your website, knowledge base, FAQs, pricing, and internal documents.
- 3 Step 3: Connect workflows — integrate the agent with your CRM, ticketing system, or internal tools via the documented API so it can take action.
- 4 Step 4: Test and UAT — run internal testing using Robofy’s guided checklist and review agent responses before launch.
- 5 Step 5: Deploy across channels — launch on website and WhatsApp with team routing and human handoff configured.
Support
Contact support or sales via [email protected]
Demo / Sales
Book a free demo or chat with the team via the 'Book a Free Demo' or 'Try For Free' links on the site.
Documentation
API Docs and product resources available from the site (API Docs, Trust Center, Security & Trust Center).
Trust Center
Security, compliance, and deployment guidance available in the Trust Center and security pages linked from the site.
API
Documented API (refer to 'Explore API & Actions' and API Docs on the site)
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