Robofy

Robofy

Robofy is an AI agent platform that automates enterprise customer experience (CX) by resolving conversations, taking actions (order updates, account changes, bookings), and escalating with full context across website and WhatsApp.

Robofy is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.

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One of 143 tools in Chatbots & Assistants
Just launched
Data reviewed Sep 7, 2026

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Quick Overview

Best for: Chatbots & Assistants

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Chatbots & Assistants

Pricing snapshot

Pricing available on request

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Robofy provides enterprise-focused AI agents that automate customer support and CX workflows across website and WhatsApp. Its agents are trained on a customer's knowledge base and internal documents to resolve queries, execute account and order actions, capture and qualify leads, and escalate complex conversations to human teams with full context. The platform emphasizes enterprise requirements — documented APIs for real actions, ISO 27001 compliance, encryption in transit and at rest, audit logs, and deployment options such as dedicated VPC or on-premise.

Robofy targets enterprise CX teams that need to scale response capacity, reduce repetitive tickets, and gain visibility into conversation volume and quality. The company offers a guided go-live program (1–4 weeks), pre-built agent templates for common CX workflows, and serverless infrastructure that auto-scales with conversation volume.

AI chatbot builder that uses website content to provide 24/7 customer service.

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Key Features

AI Agents

Autonomous agents (Support, Action, Lead) trained on your data to resolve queries, take actions, and escalate with context.

Action & Workflow Execution

Agents can execute order updates, account changes, cancellations, bookings, and other workflows end-to-end without human intervention.

Multichannel Deployment

Deploy agents on website chat and WhatsApp, with support for voice agents and smart phone interactions.

Human Handoff & Routing

Built-in team-level routing and human handoff so complex or high-stakes conversations are transferred with full context.

Open API & Integrations

Documented API to connect agents to CRM, ticketing systems, and internal tools so agents can pull live data and take actions.

Enterprise-Grade Security

ISO 27001 certified platform with TLS 1.2+ in transit, AWS KMS encryption at rest, HMAC-signed webhooks, and full audit logs.

Serverless Scalability

Built on serverless AWS infrastructure (Lambda, API Gateway, DynamoDB) to auto-scale with conversation volume.

Guided Go-Live Program

Structured 1–4 week launch program including agent setup, knowledge base configuration, UAT testing, and team handoff.

Prebuilt Agent Templates

Ready-made blueprints for support, actions, escalation, and routing to accelerate deployments.

Pricing

Free Tier Available

Try For Free / Book a Free Demo (no public pricing details available on the page)

Use Cases

Support Agent

Resolves FAQs, order status, policy questions and knowledge-base queries instantly across website and WhatsApp, with fallback to humans when needed.

Action & Workflow Agent

Performs order updates, address changes, cancellations, billing and subscription updates, and other end-to-end actions in conversation.

Lead Agent

Captures intent, qualifies leads automatically, and routes qualified conversations to sales or CRM to reduce lead leakage.

Escalation & Routing

Detects high-stakes conversations, identifies VIP customers, and routes to the right specialist or priority queue with context.

Appointment & Scheduling

Books, reschedules, and confirms appointments directly in the conversation.

Integrations

WhatsApp Business API

Deploy agents on WhatsApp and use official Meta partnership for WhatsApp Business API integration.

CRM & Ticketing Systems

Connect the agent to CRM and ticketing systems via documented API so agents can read and update records and create tickets.

WordPress / WooCommerce

Plugins and agents for WordPress and WooCommerce to deploy on websites and manage ecommerce workflows.

Custom Internal Tools

Integrate with internal tools and APIs to enable real actions like order updates and account changes.

Benefits

Reduce repetitive queries and free agents to handle higher-value work by automating FAQs and common tasks.
Improve response times and meet SLAs with 24/7 availability across channels.
Scale to high conversation volumes with serverless infrastructure and enterprise-grade security.
Maintain context and quality through agents trained on company knowledge bases and guided UAT.
Faster time-to-value with prebuilt agent templates and a guided go-live program.

Limitations

No verified limitations are available.

Frequently Asked Questions

What is a Robofy AI agent and how is it different from a regular chatbot?
A Robofy AI agent does more than answer questions: it takes action (resolves tickets, executes order and account changes) and escalates complex conversations. Agents are trained on your business data and built around workflows, unlike scripted chatbots.
Do we need to belong to a specific industry to use Robofy?
No. Robofy is built for enterprise CX teams handling meaningful conversation volume, regardless of industry.
How long does it take to go live?
Most deployments go live within a week; Robofy provides a structured go-live program covering setup, training, testing, and handoff.
Can Robofy handle high conversation volume?
Yes. Robofy is built for scale and claims it can maintain response quality across thousands or millions of conversations per month.
Which channels does Robofy support?
Robofy deploys on your website and WhatsApp; voice agents are also supported, with built-in human handoff and routing.
Do we need a technical team to set this up?
No. Robofy says it handles the technical setup and guides operations and CX teams through review, testing, and approval.
Can the agent be trained on our specific knowledge base, policies, and workflows?
Yes. Agents are trained on your website, documents, FAQs, policies, and internal workflows so responses stay on-brand and accurate.
Does Robofy have an API, and is it secure enough for enterprise IT?
Yes. Robofy provides a documented API and states enterprise security features including ISO 27001 compliance, TLS 1.2+, AWS KMS encryption at rest, HMAC-signed webhooks, and full audit logs.

Getting Started

  1. 1 Step 1: Book a free demo or try for free to discuss requirements with Robofy.
  2. 2 Step 2: Fetch your data — train the agent on your website, knowledge base, FAQs, pricing, and internal documents.
  3. 3 Step 3: Connect workflows — integrate the agent with your CRM, ticketing system, or internal tools via the documented API so it can take action.
  4. 4 Step 4: Test and UAT — run internal testing using Robofy’s guided checklist and review agent responses before launch.
  5. 5 Step 5: Deploy across channels — launch on website and WhatsApp with team routing and human handoff configured.

Support

Email

Contact support or sales via [email protected]

Demo / Sales

Book a free demo or chat with the team via the 'Book a Free Demo' or 'Try For Free' links on the site.

Documentation

API Docs and product resources available from the site (API Docs, Trust Center, Security & Trust Center).

Trust Center

Security, compliance, and deployment guidance available in the Trust Center and security pages linked from the site.

API

Available: Yes
Documentation:

Documented API (refer to 'Explore API & Actions' and API Docs on the site)

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