Chaterimo
Chaterimo is an e-commerce–focused AI customer service and sales chatbot platform that uses large language models (ChatGPT, Claude, Gemini, Grok) to provide 24/7 support, proactive sales messaging, and integrations with shop platforms and CRMs.
Chaterimo is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Review official source →Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from Not listed (site states 'Try it for free' and offers demos)
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Chaterimo is an AI-driven chatbot platform built for e-commerce and websites to provide customer service and proactive sales. The product leverages multiple LLM providers (OpenAI ChatGPT, Anthropic Claude, Google Gemini, xAI Grok) and emphasizes rapid setup, affordability, and customization. It targets merchants who want 24/7 automated support, intelligent handoff to human agents, and integrations with shop platforms and CRM systems.
AI customer service chatbot platform powered by ChatGPT, Claude, and Gemini.
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Claim this listing for $29Key Features
Multi-model AI support
Supports ChatGPT, Claude, Gemini and Grok models and keeps available selection up to date.
One-click e-commerce installation
One-click installation for Shopify, Shoptet, Upgates and other platforms to go live quickly with minimal technical expertise.
Bring-Your-Own (BYO) API keys
Option to use your own OpenAI, Anthropic, Google Gemini, or xAI Grok API keys so customers are billed directly by the AI provider and can avoid shared rate limits.
Intelligent handoff & ticketing
Smart ticketing system that automatically collects contact details and creates tickets for complex issues, with full conversation history for agents.
Proactive sales & targeting
Time-based triggers, page targeting, multiple rules per widget, and custom AI prompts to engage visitors and guide conversions.
Custom AI agents & system prompts
Control system prompt, create named personas, set tone/guidelines, escalation rules and role-specific playbooks for support or sales.
E-commerce data integrations
Order tracking, product questions, return management and personalized help via connections to Shopify, product feeds and other platform data.
Knowledge-base training options
Multiple ways to train the assistant: XML product feeds, API integration for real-time sync, website scraping, and document upload (PDF, Word, Excel, CSV) up to 10MB.
Multiple chat deployment options
Floating chat widget, embedded iFrame full-page integration, and support for channels like Facebook Messenger.
Pricing
Free trial / demo is available (exact limits not specified).
Free / Trial
Not listed (site states 'Try it for free' and offers demos)- Trial/demo available
- Try chatting with the Chaterimo website
Paid (Advanced & Masterful mentioned)
Not listed (monthly platform fee required; contact sales or request demo)- Create multiple chat-widgets with different appearances and roles (Advanced + Masterful plans)
- Option to use your own AI provider API keys; separate monthly fee for Chaterimo platform
Use Cases
E-commerce customer support
Automate order tracking, answer product questions, and guide return processes with context-aware responses using order and product data.
Proactive sales and conversion
Use time-based and page-targeted messages and custom AI prompts to engage visitors and increase conversions.
Hybrid AI + human support workflows
Let AI handle routine queries 24/7 and escalate complex issues into tickets for agents with full conversation history.
Knowledge base automation
Train the assistant from XML product feeds, website content, or uploaded documents to centralize support knowledge.
Multilingual customer service
Deploy multiple widgets with different initial messages and roles for multilingual sites (supported in paid plans).
Integrations
Shopify, Shoptet, Upgates
One-click shop platform installation and direct access to order/product data for contextual support.
XML product feeds / Google Shopping
Import XML product feeds for product catalog training and better product-aware answers.
API integration
Real-time data sync with merchant systems (described as an integration option for always-current information).
CRMs: Zoho CRM, Pipedrive, HubSpot
Listed integration options to connect customer and sales data.
Messaging channels
Facebook Messenger support and web chat widgets (embedded iFrame or floating).
Claude MCP / Claude Desktop / Claude Cowork
Native MCP server support to connect Claude directly to store data.
Benefits
Limitations
Frequently Asked Questions
Which AI models can I choose from?
Which Claude models can I choose from?
Do you offer any other AI LLM models?
Why do I need to provide my Anthropic or OpenAI API key for the paid programs?
Can I create multiple chat widgets that support multiple languages?
How can I create a knowledge-base on Chaterimo?
How does OpenAI handle the data I pass to the API?
Getting Started
- 1 Step 1: Sign up and choose trial or request a demo via the website.
- 2 Step 2: Install via one-click integration for your shop platform (Shopify, Shoptet, Upgates, etc.).
- 3 Step 3: Configure AI provider option — either use Chaterimo with included model access or provide your own OpenAI/Anthropic/Gemini/Grok API key for BYO billing.
- 4 Step 4: Train the assistant by importing an XML product feed, scraping website content, integrating via API, or uploading documents (files up to 10MB).
- 5 Step 5: Create chat widgets (floating or embedded), set triggers and prompts, and go live.
Support
Docs
On-site articles and AI topics (site includes Articles - AI topics and product documentation hints).
Sales / Demo
Request a demo or contact Customer Service & Sales via the website to get onboarding and pricing details.
Admin interface
Admins can delete uploaded data through the Chaterimo administration interface.
API
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