Chaterimo

Chaterimo

Chaterimo is an e-commerce–focused AI customer service and sales chatbot platform that uses large language models (ChatGPT, Claude, Gemini, Grok) to provide 24/7 support, proactive sales messaging, and integrations with shop platforms and CRMs.

Chaterimo is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise
One of 175 tools in Chatbots & Assistants
Added 2 months ago
Data reviewed Aug 22, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from Not listed (site states 'Try it for free' and offers demos)

Next step

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Chaterimo is an AI-driven chatbot platform built for e-commerce and websites to provide customer service and proactive sales. The product leverages multiple LLM providers (OpenAI ChatGPT, Anthropic Claude, Google Gemini, xAI Grok) and emphasizes rapid setup, affordability, and customization. It targets merchants who want 24/7 automated support, intelligent handoff to human agents, and integrations with shop platforms and CRM systems.

AI customer service chatbot platform powered by ChatGPT, Claude, and Gemini.

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Key Features

Multi-model AI support

Supports ChatGPT, Claude, Gemini and Grok models and keeps available selection up to date.

One-click e-commerce installation

One-click installation for Shopify, Shoptet, Upgates and other platforms to go live quickly with minimal technical expertise.

Bring-Your-Own (BYO) API keys

Option to use your own OpenAI, Anthropic, Google Gemini, or xAI Grok API keys so customers are billed directly by the AI provider and can avoid shared rate limits.

Intelligent handoff & ticketing

Smart ticketing system that automatically collects contact details and creates tickets for complex issues, with full conversation history for agents.

Proactive sales & targeting

Time-based triggers, page targeting, multiple rules per widget, and custom AI prompts to engage visitors and guide conversions.

Custom AI agents & system prompts

Control system prompt, create named personas, set tone/guidelines, escalation rules and role-specific playbooks for support or sales.

E-commerce data integrations

Order tracking, product questions, return management and personalized help via connections to Shopify, product feeds and other platform data.

Knowledge-base training options

Multiple ways to train the assistant: XML product feeds, API integration for real-time sync, website scraping, and document upload (PDF, Word, Excel, CSV) up to 10MB.

Multiple chat deployment options

Floating chat widget, embedded iFrame full-page integration, and support for channels like Facebook Messenger.

Pricing

Free Tier Available

Free trial / demo is available (exact limits not specified).

Free / Trial

Not listed (site states 'Try it for free' and offers demos)
  • Trial/demo available
  • Try chatting with the Chaterimo website

Paid (Advanced & Masterful mentioned)

Not listed (monthly platform fee required; contact sales or request demo)
  • Create multiple chat-widgets with different appearances and roles (Advanced + Masterful plans)
  • Option to use your own AI provider API keys; separate monthly fee for Chaterimo platform

Use Cases

E-commerce customer support

Automate order tracking, answer product questions, and guide return processes with context-aware responses using order and product data.

Proactive sales and conversion

Use time-based and page-targeted messages and custom AI prompts to engage visitors and increase conversions.

Hybrid AI + human support workflows

Let AI handle routine queries 24/7 and escalate complex issues into tickets for agents with full conversation history.

Knowledge base automation

Train the assistant from XML product feeds, website content, or uploaded documents to centralize support knowledge.

Multilingual customer service

Deploy multiple widgets with different initial messages and roles for multilingual sites (supported in paid plans).

Integrations

Shopify, Shoptet, Upgates

One-click shop platform installation and direct access to order/product data for contextual support.

XML product feeds / Google Shopping

Import XML product feeds for product catalog training and better product-aware answers.

API integration

Real-time data sync with merchant systems (described as an integration option for always-current information).

CRMs: Zoho CRM, Pipedrive, HubSpot

Listed integration options to connect customer and sales data.

Messaging channels

Facebook Messenger support and web chat widgets (embedded iFrame or floating).

Claude MCP / Claude Desktop / Claude Cowork

Native MCP server support to connect Claude directly to store data.

Benefits

Fast deployment — one-click installs and an intuitive dashboard enable setup in minutes.
Lower operating cost — BYO API keys and transparent pricing claim to save 70–90% vs competitors.
24/7 automated support reduces live-agent load and speeds resolution times (customers report 40% faster resolution with integrated order data).
Flexible customization — editable system prompts, named personas, and role-specific playbooks.
E-commerce–ready features such as order tracking, product Q&A, and return guidance that use store data.

Limitations

Document upload size limit: files must be under 10MB each.
Paid BYO API option requires you to create and supply your own OpenAI/Anthropic/Gemini/Grok API keys and incurs direct billing from those providers.
Chaterimo charges a separate monthly platform fee in addition to any AI provider usage charges.
Gemini free-tier API models may use conversations to train their models (privacy implication noted).

Frequently Asked Questions

Which AI models can I choose from?
You can choose the latest GPT (ChatGPT), Claude, Gemini and Grok models; Chaterimo keeps the available selection up to date.
Which Claude models can I choose from?
You can choose the latest Claude models; Chaterimo keeps the available selection up to date.
Do you offer any other AI LLM models?
Yes — you can also try Google Gemini models and xAI Grok models.
Why do I need to provide my Anthropic or OpenAI API key for the paid programs?
Providing your own API key allows you to be billed directly by the AI provider for actual usage, avoid shared rate limits, and ensures uninterrupted service; Chaterimo charges a separate monthly platform fee for their features.
Can I create multiple chat widgets that support multiple languages?
Yes — in paid Advanced + Masterful subscription plans you can create multiple chat-widgets with different appearances, initial messages in different languages, roles, and model/temperature settings.
How can I create a knowledge-base on Chaterimo?
You can add content by copying text, scraping web content (single page or multiple pages), uploading files (CSV, Excel, Word, PDF, plain text under 10MB), or providing an XML product feed for merchants.
How does OpenAI handle the data I pass to the API?
For paid API accounts in OpenAI, Claude, Gemini, and Grok, data and files passed to their APIs are not used to train their models; Gemini's free-tier API models may use conversations to train models.

Getting Started

  1. 1 Step 1: Sign up and choose trial or request a demo via the website.
  2. 2 Step 2: Install via one-click integration for your shop platform (Shopify, Shoptet, Upgates, etc.).
  3. 3 Step 3: Configure AI provider option — either use Chaterimo with included model access or provide your own OpenAI/Anthropic/Gemini/Grok API key for BYO billing.
  4. 4 Step 4: Train the assistant by importing an XML product feed, scraping website content, integrating via API, or uploading documents (files up to 10MB).
  5. 5 Step 5: Create chat widgets (floating or embedded), set triggers and prompts, and go live.

Support

Docs

On-site articles and AI topics (site includes Articles - AI topics and product documentation hints).

Sales / Demo

Request a demo or contact Customer Service & Sales via the website to get onboarding and pricing details.

Admin interface

Admins can delete uploaded data through the Chaterimo administration interface.

API

Available: No

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