Jivochat

Jivochat

JivoChat is an all-in-one omnichannel customer service platform that consolidates live chat, messengers, phone, email and AI-powered automation to help businesses engage visitors, manage conversations and scale support and sales.

Jivochat is chat software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Free API 70/100
#60 in Chat (60 tools)
Added 3 months ago
18075 directory views this week

Quick Overview

Best for: Business Operations

What it does

Chat software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Free

Next step

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Jivochat

JivoChat provides an omnichannel real-time customer service solution that brings live chat, social messengers, phone calls and email into a single application for desktop and mobile. It targets businesses that need to greet and engage customers across multiple channels, manage team communication, and analyze support performance. JivoChat includes native integrations with major messengers and social platforms, AI-driven automation (AI Agent and AI assistant), chatbots, telephony features, CRM capabilities and developer APIs to embed and extend the chat solution.

JivoChat is an all-in-one omnichannel customer service platform that consolidates live chat, messengers, phone, email and AI-powered automation to help businesses engage visitors, manage conversations and scale support and sales.

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Key Features

Live Chat for Websites

Website widget to chat with visitors in real time, capture visitor info and handle multiple simultaneous conversations.

Live Chat for Mobile App

Mobile applications that allow agents to respond to customer requests and manage conversations on the go.

Chatbots

Automated bots that respond to frequently asked questions, handle standard flows and free live agents to focus on complex requests.

WhatsApp Business

Native connection to WhatsApp Business to chat with customers inside JivoChat, with automation, chatbots and broadcast capabilities.

AI Agent

AI-driven automated responses able to resolve a high share of standard requests (JivoChat claims up to 80% of conversations can be resolved automatically).

AI Assistant

Integrated OpenAI technology to help support teams write faster and generate more diverse replies and suggested phrases.

Jivo Marketing

Marketing tools to manage traffic and generate more targeted leads for sales and support teams.

Social & Messenger Integrations

Direct integrations for Instagram, Facebook, Telegram, Viber and Apple Business Chat to centralize DMs, mentions and messenger conversations.

Telephony & JivoChat Business Phone

Telephony Plus with a single number, call management and quality monitoring for voice communications.

Videocalls

Video call capability inside chat to demonstrate products and provide richer customer interactions.

Callback

Callback tools to manage inbound/outbound call requests and improve contact options for customers.

CRM & Lead Tracking

Built-in CRM functionality and analytics to monitor lead sources, sales funnels, operator activity and KPIs.

Company Email Integration

Handle customer emails within JivoChat to keep support workflows consolidated and organized.

Team Chats

Internal team communication tools to coordinate agents and share information without exposing account credentials.

Developer API / Web API

APIs and developer resources to embed the chat into websites/web apps and integrate JivoChat with CRMs and other software.

Desktop App Features

Desktop app provides message error fixes, phrase suggestions, visitor information and notifications to avoid missing requests.

Pricing

Free Tier Available

Free sign-up is available and a 14-day free trial of paid features is offered (no strings attached). Specific plan names and prices are not listed in the provided content.

Use Cases

Customer Support

Provide real-time support across webchat, messengers, email and phone; use AI Agent and chatbots to automate standard requests and route complex cases to agents.

Sales via Messengers (WhatsApp, Instagram, Facebook)

Connect WhatsApp Business and social channels to handle product inquiries, send offers, and convert leads directly inside familiar messaging apps.

Lead Generation & Marketing

Use Jivo Marketing tools to manage traffic, capture targeted leads and analyze conversion funnels to optimize campaigns.

Remote Product Demonstrations

Use videocalls inside the chat to demonstrate product features, guide customers and increase engagement during the sales process.

Team Collaboration & Quality Monitoring

Coordinate internal teams via team chats, monitor dialogues for quality, review response times and analyze agent performance for training and KPI tracking.

Automation & Workflow Scaling

Scale support operations without proportionally increasing headcount by deploying chatbots and the AI Agent to resolve routine inquiries.

Integrations

WhatsApp Business

Native connection to manage WhatsApp conversations, automation, chatbots and broadcasts from JivoChat.

Instagram

Manage Instagram DMs, reactions and mentions inside JivoChat alongside other channels.

Facebook

Reply to Facebook messages directly from JivoChat to centralize social conversations.

Telegram

Integrate Telegram (including bot support) to keep all messages alongside other channels.

Viber

Connect Viber conversations to JivoChat to handle messages in the same agent interface.

Apple Business Chat

Deliver personalized support through Apple Business Chat and keep conversations in JivoChat.

Email

Integrate company email to handle and organize customer emails within the JivoChat platform.

CRM & 50+ Ready-made Solutions

Integrate with CRMs and other business systems via ready-made connectors or the Web API to streamline operations.

Developer API / Web API

Use APIs and developer resources to embed the chat on websites/web apps and integrate JivoChat functionality into custom workflows.

Benefits

Consolidates multiple contact channels (live chat, messengers, email, phone) into a single interface for agents.
Automates routine requests with AI Agent and chatbots, reducing workload and response time β€” JivoChat reports high automation rates.
Improves sales conversion and operational efficiency (customers reported conversion improvements and increased handling capacity).
Provides analytics and CRM features to monitor funnels, agent activity and lead sources for data-driven optimization.
Secure communication management that avoids sharing staff credentials and centralizes storage of customer dialogues.

Limitations

Specific plan pricing, feature limits per plan and detailed pricing tiers were not provided in the supplied content.
Technical limits such as API rate limits, SLA details and detailed security certifications are not specified in the provided content.

Frequently Asked Questions

Does JivoChat support WhatsApp Business?
Yes. JivoChat can connect your WhatsApp Business profile natively, enabling chats, automation, chatbots and broadcasts inside the JivoChat application.
Is there an API for integrations?
Yes. JivoChat provides a Web API and an 'API for Developers' section to embed the chat and integrate with CRMs or other software.
Can JivoChat automate conversations with AI?
Yes. JivoChat includes an AI Agent and AI assistant. The AI Agent can handle standard requests automatically (the site notes it can resolve up to around 80% of conversations in some cases).
Is there a free trial?
Yes. The site offers a 14-day free trial and there is an option to sign up for free; specific plan details are provided on the product site.
What channels can I consolidate in JivoChat?
You can centralize live chat, WhatsApp, Instagram, Facebook, Telegram, Viber, Apple Business Chat, email and telephony within JivoChat.

Getting Started

  1. 1 Sign up for a JivoChat account or start the 14-day free trial (no strings attached).
  2. 2 Install the chat widget on your website or download the desktop/mobile apps to your agents' devices.
  3. 3 Connect channels you use (WhatsApp Business, Instagram, Facebook, Telegram, email, telephony) and configure chatbots/AI assistant.
  4. 4 Optionally integrate with CRM or other systems using the Web API and ready-made integrations.
  5. 5 Train or configure chatbots and AI responses, set up team workflows and begin handling conversations.

Support

Email

Contact support or general inquiries via [email protected].

Help

Help center and product documentation are available on the JivoChat website (Help / Applications / Developers sections).

Blog

Product updates, use cases and articles are published on the JivoChat blog.

Developers

API documentation and developer resources are available through the 'API for Developers' / Web API pages on the site.

API

Available: Yes
Documentation:

Web API documentation available via the 'API for Developers' / Web API pages on the JivoChat site.

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