Jivochat
JivoChat is an all-in-one omnichannel customer service platform that consolidates live chat, messengers, phone, email and AI-powered automation to help businesses engage visitors, manage conversations and scale support and sales.
Jivochat is chat software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Quick Overview
Best for: Business Operations
What it does
Chat software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Free
Next step
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Jivochat
JivoChat provides an omnichannel real-time customer service solution that brings live chat, social messengers, phone calls and email into a single application for desktop and mobile. It targets businesses that need to greet and engage customers across multiple channels, manage team communication, and analyze support performance. JivoChat includes native integrations with major messengers and social platforms, AI-driven automation (AI Agent and AI assistant), chatbots, telephony features, CRM capabilities and developer APIs to embed and extend the chat solution.
JivoChat is an all-in-one omnichannel customer service platform that consolidates live chat, messengers, phone, email and AI-powered automation to help businesses engage visitors, manage conversations and scale support and sales.
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Claim this listingKey Features
Live Chat for Websites
Website widget to chat with visitors in real time, capture visitor info and handle multiple simultaneous conversations.
Live Chat for Mobile App
Mobile applications that allow agents to respond to customer requests and manage conversations on the go.
Chatbots
Automated bots that respond to frequently asked questions, handle standard flows and free live agents to focus on complex requests.
WhatsApp Business
Native connection to WhatsApp Business to chat with customers inside JivoChat, with automation, chatbots and broadcast capabilities.
AI Agent
AI-driven automated responses able to resolve a high share of standard requests (JivoChat claims up to 80% of conversations can be resolved automatically).
AI Assistant
Integrated OpenAI technology to help support teams write faster and generate more diverse replies and suggested phrases.
Jivo Marketing
Marketing tools to manage traffic and generate more targeted leads for sales and support teams.
Social & Messenger Integrations
Direct integrations for Instagram, Facebook, Telegram, Viber and Apple Business Chat to centralize DMs, mentions and messenger conversations.
Telephony & JivoChat Business Phone
Telephony Plus with a single number, call management and quality monitoring for voice communications.
Videocalls
Video call capability inside chat to demonstrate products and provide richer customer interactions.
Callback
Callback tools to manage inbound/outbound call requests and improve contact options for customers.
CRM & Lead Tracking
Built-in CRM functionality and analytics to monitor lead sources, sales funnels, operator activity and KPIs.
Company Email Integration
Handle customer emails within JivoChat to keep support workflows consolidated and organized.
Team Chats
Internal team communication tools to coordinate agents and share information without exposing account credentials.
Developer API / Web API
APIs and developer resources to embed the chat into websites/web apps and integrate JivoChat with CRMs and other software.
Desktop App Features
Desktop app provides message error fixes, phrase suggestions, visitor information and notifications to avoid missing requests.
Pricing
Free sign-up is available and a 14-day free trial of paid features is offered (no strings attached). Specific plan names and prices are not listed in the provided content.
Use Cases
Customer Support
Provide real-time support across webchat, messengers, email and phone; use AI Agent and chatbots to automate standard requests and route complex cases to agents.
Sales via Messengers (WhatsApp, Instagram, Facebook)
Connect WhatsApp Business and social channels to handle product inquiries, send offers, and convert leads directly inside familiar messaging apps.
Lead Generation & Marketing
Use Jivo Marketing tools to manage traffic, capture targeted leads and analyze conversion funnels to optimize campaigns.
Remote Product Demonstrations
Use videocalls inside the chat to demonstrate product features, guide customers and increase engagement during the sales process.
Team Collaboration & Quality Monitoring
Coordinate internal teams via team chats, monitor dialogues for quality, review response times and analyze agent performance for training and KPI tracking.
Automation & Workflow Scaling
Scale support operations without proportionally increasing headcount by deploying chatbots and the AI Agent to resolve routine inquiries.
Integrations
WhatsApp Business
Native connection to manage WhatsApp conversations, automation, chatbots and broadcasts from JivoChat.
Manage Instagram DMs, reactions and mentions inside JivoChat alongside other channels.
Reply to Facebook messages directly from JivoChat to centralize social conversations.
Telegram
Integrate Telegram (including bot support) to keep all messages alongside other channels.
Viber
Connect Viber conversations to JivoChat to handle messages in the same agent interface.
Apple Business Chat
Deliver personalized support through Apple Business Chat and keep conversations in JivoChat.
Integrate company email to handle and organize customer emails within the JivoChat platform.
CRM & 50+ Ready-made Solutions
Integrate with CRMs and other business systems via ready-made connectors or the Web API to streamline operations.
Developer API / Web API
Use APIs and developer resources to embed the chat on websites/web apps and integrate JivoChat functionality into custom workflows.
Benefits
Limitations
Frequently Asked Questions
Does JivoChat support WhatsApp Business?
Is there an API for integrations?
Can JivoChat automate conversations with AI?
Is there a free trial?
What channels can I consolidate in JivoChat?
Getting Started
- 1 Sign up for a JivoChat account or start the 14-day free trial (no strings attached).
- 2 Install the chat widget on your website or download the desktop/mobile apps to your agents' devices.
- 3 Connect channels you use (WhatsApp Business, Instagram, Facebook, Telegram, email, telephony) and configure chatbots/AI assistant.
- 4 Optionally integrate with CRM or other systems using the Web API and ready-made integrations.
- 5 Train or configure chatbots and AI responses, set up team workflows and begin handling conversations.
Support
Contact support or general inquiries via [email protected].
Help
Help center and product documentation are available on the JivoChat website (Help / Applications / Developers sections).
Blog
Product updates, use cases and articles are published on the JivoChat blog.
Developers
API documentation and developer resources are available through the 'API for Developers' / Web API pages on the site.
API
Web API documentation available via the 'API for Developers' / Web API pages on the JivoChat site.
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