Jivochat
JivoChat is an all-in-one omnichannel live chat and customer service platform that consolidates website live chat, messengers (WhatsApp, Instagram, Telegram, Facebook), email and phone into a single interface, adds AI-powered automation and analytics, and provides apps and APIs for businesses to manage customer conversations and sales.
Jivochat is chat software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Review official source →Quick Overview
Best for: Business Operations
What it does
Chat software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Free
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Jivochat
JivoChat is an omnichannel customer service and sales platform that centralizes live chat for websites, messengers (WhatsApp, Instagram, Facebook, Telegram, Apple Business Chat), email and phone into a single app and dashboard. It targets businesses seeking to engage visitors, convert traffic into qualified leads, and provide real-time support across preferred customer channels.
The product includes AI-driven automation (AI Agent and AI assistant), chatbots, marketing tools, telephony and videocalls, analytics and CRM integrations, desktop and mobile apps, and APIs for embedding and extending the chat functionality. JivoChat advertises a free signup and a 14-day trial, and notes large-scale usage metrics such as 200k+ businesses and 14M+ chats per month.
JivoChat is an all-in-one omnichannel live chat and customer service platform that consolidates website live chat, messengers (WhatsApp, Instagram, Telegram, Facebook), email and phone into a single interface, adds AI-powered automation and analytics, and provides apps and APIs for businesses to manage customer conversations and sales.
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Claim this listing for $29Key Features
AI Agent
Automates responses and handles standard requests; the site claims it can resolve up to 80% of conversations automatically.
AI assistant (OpenAI integration)
Assists support teams by helping write messages faster and more diversely using integrated OpenAI technology.
Live Chat for Websites
Website chat widget to communicate with visitors in real time.
Chatbots
Bot workflows to answer FAQs and route complex requests to live operators.
WhatsApp integration & automation
Native WhatsApp Business integration with automation, chat, broadcasts and sales capabilities.
Social messenger integrations
Respond to Instagram DMs, Facebook messages, Telegram and other messenger channels directly in JivoChat.
Email support
Manage customer emails within the JivoChat interface to keep conversations organized.
Videocalls
Host video calls with customers directly from the chat to showcase products or services.
Telephony / Business Phone / Telephony Plus
Connect phone numbers, manage calls and monitor voice communication quality.
Jivo Marketing
Tools to manage traffic and convert visitors into targeted leads.
Team Chats & Collaboration
Internal team chat features to coordinate support and sales activities.
API & Developer tools
Web API and pre-built integration solutions for embedding chat and integrating with CRMs and other software.
Security & Data Ownership
Claims to store personal data securely, avoid sharing credentials, and maintain ownership of messenger accounts and dialogues.
Pricing
14 days free trial — no strings attached
Use Cases
Customer support
Provide omnichannel real-time support across website chat, messengers, email and phone with AI automation to reduce agent load.
Sales and lead conversion
Use WhatsApp, chat and Jivo Marketing tools to engage visitors, turn traffic into qualified leads, and increase deal conversion rates.
Automation of FAQs and routine requests
Deploy AI Agent and chatbots to resolve common requests automatically, allowing live operators to focus on complex issues.
Integrations and developer embedding
Embed chat into web apps, integrate with CRMs and other business systems using the Web API and 50+ ready-made solutions.
Quality monitoring and analytics
Monitor operator activity, response times and funnel stages to analyze performance and optimize workflows.
Integrations
Native WhatsApp Business integration including automation, chats and broadcasts to support sales and service.
Manage Instagram DMs, reactions and mentions alongside other channels in JivoChat.
Reply to Facebook messages and manage conversations in one place.
Telegram
Connect Telegram to JivoChat to manage chats and bot interactions.
Apple Business Chat
Enable Apple Business Chat to communicate with customers on that platform.
CRM & Web API
Web API and 50+ ready-made solutions to integrate JivoChat with CRMs and other software.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Sign up for a free account or start the 14-day free trial on the JivoChat website.
- 2 Step 2: Download and install the desktop or mobile app (Windows, Mac, Linux, mobile apps available) or embed the web widget using provided code.
- 3 Step 3: Connect channels (WhatsApp, Instagram, Facebook, Telegram, Email, phone) and configure AI agents, chatbots and integrations or CRM via the Web API.
Support
Contact support or general inquiries via [email protected] (listed on the site).
docs
Developer resources and Web API references are available from the 'API for Developers' / 'Web API' links on the site.
help
Help center, blog and applications pages are listed on the site for guides and announcements.
API
Web API referenced on the product site (API for Developers / Web API links)
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