Kodif
Kodif provides AI agents that resolve ecommerce support tickets, manage subscription-retention workflows, and answer product questions. Ecommerce CX teams use it to take customer-service actions in connected systems and manage agent policies.
Who it's for
- Ecommerce CX teams using Shopify that want agents to look up orders and take actions such as updating customer details or issuing refunds.
- Subscription businesses whose CX teams want to offer pauses, skips, swaps, or retention incentives through connected subscription platforms.
- CX leaders who want to write agent policies in natural language and test changes against historical conversations before deployment.
How it fits your workflow
Customers contact the business through email, chat, SMS, or social media. Kodif's agent uses customer, order, and conversation context to answer questions, check policy, and take actions in connected systems.
CX teams define policies in plain English and can test changes against historical conversations before shipping them. The platform tags conversations and provides analytics about intent, sentiment, and resolution paths.
Pricing
The vendor doesn't publish prices. Check with Kodif directly.
Prices checked on Oct 24, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- End-to-end ticket resolution
- Agents can check orders and policies, take actions such as issuing refunds, and tag conversations. The page also says the agent can read images and videos attached by customers.
- Subscription retention agent
- Runs retention options such as discounts, pauses, and skips when a subscriber is considering cancellation, and logs saves back to the subscription platform.
- Revenue agent
- Uses a merchant's catalog, reviews, and tone to answer product questions, recommend products, and support cart conversion.
- Natural-language policy builder
- Lets CX teams create and update agent policies in plain English without writing code or filing engineering tickets.
- Policy testing
- Tests new policies against historical conversations and shows what the agent would have said before the policy is used with live customers.
- Conversation tagging and analytics
- Classifies conversations by intent, sentiment, and resolution path, with support for a team's own taxonomy or patterns surfaced by Kodif.
Works with
- Shopify
- Stay AI
- Loop
- Zendesk
- Skio
- Recharge
- Klaviyo
- Yotpo
- OrderGroove
Alternatives to consider
-
Cloodot
Choose it if you want a shared inbox that brings messaging channels together, while Kodif is specifically positioned around ecommerce resolution, retention, and revenue agents.
-
Kayako
Choose it if you want an AI help desk that works within Kayako One or supported existing help desks, rather than Kodif's ecommerce-focused platform and agents.
-
CoSupport AI
Choose it if a no-cost 30-day pilot and a stated 60% AI resolution-rate guarantee by day 60 are priorities; Kodif's page instead emphasizes ecommerce integrations and CX policy controls.
Getting started
- Book a 30-minute demo with Kodif.
- Define agent policies and workflows using the natural-language policy builder.
- Test policies against historical conversations before deploying them.
- Connect the relevant ecommerce and support systems and deploy the agents.