Cloodot
Cloodot brings customer messages into a shared inbox and uses AI agents to answer questions, take configured actions, and hand off cases to people. It is aimed at support, sales, and marketing teams handling conversations across channels such as WhatsApp and Instagram.
One of 651 tools in AI Agents
Who it's for
- Customer support teams handling WhatsApp, Instagram, Facebook, email, or webchat inquiries that want routine questions automated with human handover for exceptions.
- E-commerce teams using Shopify or Salla that want agents to look up order data and perform configured support actions.
- Sales and marketing teams that want to manage customer conversations and send segmented WhatsApp campaigns.
How it fits your workflow
Connect supported channels to the shared inbox. Cloodot groups messages by customer identity so a conversation can include messages from multiple channels.
Train the agent on a website, product documents, or plain-language instructions. Configure visual workflows and custom actions or API calls for business-specific tasks; the agent can read live data from connected tools.
Deploy the agent to handle routine conversations and route cases that need a person to the team with context. Teams can monitor analytics and CSAT.
Pricing
Free: A seven-day free trial is available, with no credit card required; the page says it can be canceled anytime.
The vendor doesn't publish prices. Check with Cloodot directly.
Prices checked on Oct 11, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Unified inbox
- Combines conversations from supported channels and groups messages by customer identity, so threads across channels can be viewed together.
- AI agent
- Uses large language models to understand intent, answer from business-provided knowledge, retrieve live data from connected tools, and take configured actions such as booking or refunding.
- Human handover
- Lets teams define business hours and handover rules, including routing by channel, label, or message content, with conversation context passed to a teammate.
- Skills and workflows
- Provides a visual flow builder and supports custom code actions and API calls for business-specific workflows.
- Knowledge-based agent setup
- Teams can train the agent using website content, product documents, or plain-language instructions.
- Multilingual support
- Detects inbound languages and can reply in enabled languages; the page highlights languages including Arabic, Hindi, Tamil, Malayalam, Spanish, and Japanese, and says right-to-left scripts are supported.
Works with
- Shopify
- Salla
- HubSpot
- Calendar
- REST APIs
- WhatsApp Business, Instagram, Facebook, and webchat
Alternatives to consider
-
ChatNode
Choose it if you want an AI support agent trained on your website and data that can perform actions and escalate to humans, rather than Cloodot's channel-grouped inbox and WhatsApp campaign features.
-
AssistLoop
Choose it if you want an agent trained on your website, documents, and Q&A for support, meeting booking, and lead capture, rather than Cloodot's emphasis on a shared multi-channel inbox and segmented WhatsApp campaigns.
Getting started
- Start the seven-day free trial; no credit card is required.
- Connect WhatsApp Business, Instagram, Facebook, or webchat using one-click authorization.
- Provide website content, documents, or plain-language instructions to train the agent.
- Test in the playground, then deploy and set up handover rules for conversations that need a person.
Frequently asked questions
Will the AI say wrong things?
The page says the agent answers from the knowledge base and FAQs provided by the team. Questions it cannot confidently answer are logged, and fallback rules can pass them to a teammate with full context.
Can humans stay involved?
Yes. Teams can set business hours and handover rules, and route conversations by channel, label, or message content.
Can an existing WhatsApp number be moved over?
The page says an existing WhatsApp Business number can be migrated from a current provider in place, without a new number or downtime.
Can the AI take actions as well as answer?
Yes. Skill Sets can be configured to check order status, book appointments, look up accounts, or call an API.
Can WhatsApp campaigns target customer groups?
Yes. Teams can build segments from labels, custom fields, channel, or activity and send approved WhatsApp templates to those groups.
How quickly can a team go live?
The page says most teams are live in an afternoon by connecting channels, providing website content, documents, or instructions, and testing in the playground.
How much does Cloodot cost?
The page says plans scale with conversation volume and directs visitors to the Pricing page for current tiers or to book a demo for a recommendation. It does not give specific prices in the supplied content.