kayako
Kayako is an AI-powered help desk and customer support platform for support teams. Its Kay AI agent triages tickets, drafts replies, takes actions, and can resolve cases, either within Kayako One or on supported existing help desks.
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Quick Overview
Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Pricing available on request
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Kayako is an AI help desk and customer support platform for organizations managing customer tickets and service operations. Its platform combines an omnichannel inbox, ticketing, workflow automation, a knowledge base, analytics, and SLA management.
Kay’s AI support agent can classify and route tickets, draft replies, take actions, and resolve cases. Teams can use Kayako One as their help desk or implement Kay AI with a supported existing help desk. Kayako says its experts lead deployment through phased implementation.
AI-powered help desk platform automating support tickets and enhancing agent efficiency.
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Claim this listing for $29Key Features
AI ticket triage
Automatically classifies, prioritizes, and routes tickets, and enriches them with context to reduce manual sorting.
AI answers and actions
Drafts replies, asks follow-up questions, and can take actions such as creating users, issuing refunds, updating data, and closing cases.
AI continuous learning
Uses human resolutions to improve coverage over time, with escalation to agents for edge cases.
Omnichannel inbox
Brings email, live chat, social, and voice into one shared queue.
Customer context
Displays customer history, orders, and data alongside tickets.
No-code workflow automation
Lets teams create rules to route, assign, escalate, and take actions without engineering.
Knowledge base with semantic search
Provides a native help center for customer self-service and source material for resolving cases.
Analytics and SLA management
Tracks first contact resolution, total resolution time, cost per ticket, and SLA health.
Expert-led deployment
Kayako’s team configures, trains, and tunes deployments through phases, beginning with triage and progressing toward autonomous resolution.
Pricing
Current pricing details are not available from the vendor source.
Use Cases
Reduce repetitive support work
Use AI triage and automated answers to handle repetitive cases and reduce manual sorting and response work.
Scale support on an existing help desk
Add Kay AI to a supported help desk to triage tickets, draft replies, take actions, and resolve cases without migrating to a new interface.
Run customer support in Kayako One
Use Kayako’s help desk platform for shared inbox, ticketing, workflows, knowledge base, analytics, and SLA management.
Improve support operations visibility
Track resolution time, first contact resolution, cost per ticket, and SLA health in real time.
Integrations
Zendesk
Kay AI can be implemented into a team's existing Zendesk help desk.
Freshdesk
Kay AI can be implemented into a team's existing Freshdesk help desk.
Intercom
Kay AI can be implemented into a team's existing Intercom help desk.
Salesforce
Kay AI can be implemented into a team's existing Salesforce help desk.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
No verified FAQs are available.
Getting Started
- 1 Book a strategy session with the Kayako team.
- 2 Review current support challenges, ticket volumes, and support metrics with the implementation team.
- 3 Map out a phased deployment plan, starting in the existing help desk if applicable.
- 4 Deploy in phases: AI triage, AI answers, and then AI continuous learning and autonomous resolution.
Support
Help center
The page lists a Help Center as a support resource.
Strategy session
Prospective customers can book a strategy session to review support metrics and map a phased plan.
API
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