kayako

kayako

Kayako is an AI-powered help desk and customer support platform for support teams. Its Kay AI agent triages tickets, drafts replies, takes actions, and can resolve cases, either within Kayako One or on supported existing help desks.

kayako is ai agents software teams evaluate for ai agents. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Pricing not listed
One of 651 tools in AI Agents
Just launched
Data reviewed Sep 30, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Pricing available on request

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Kayako is an AI help desk and customer support platform for organizations managing customer tickets and service operations. Its platform combines an omnichannel inbox, ticketing, workflow automation, a knowledge base, analytics, and SLA management.

Kay’s AI support agent can classify and route tickets, draft replies, take actions, and resolve cases. Teams can use Kayako One as their help desk or implement Kay AI with a supported existing help desk. Kayako says its experts lead deployment through phased implementation.

AI-powered help desk platform automating support tickets and enhancing agent efficiency.

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Key Features

AI ticket triage

Automatically classifies, prioritizes, and routes tickets, and enriches them with context to reduce manual sorting.

AI answers and actions

Drafts replies, asks follow-up questions, and can take actions such as creating users, issuing refunds, updating data, and closing cases.

AI continuous learning

Uses human resolutions to improve coverage over time, with escalation to agents for edge cases.

Omnichannel inbox

Brings email, live chat, social, and voice into one shared queue.

Customer context

Displays customer history, orders, and data alongside tickets.

No-code workflow automation

Lets teams create rules to route, assign, escalate, and take actions without engineering.

Knowledge base with semantic search

Provides a native help center for customer self-service and source material for resolving cases.

Analytics and SLA management

Tracks first contact resolution, total resolution time, cost per ticket, and SLA health.

Expert-led deployment

Kayako’s team configures, trains, and tunes deployments through phases, beginning with triage and progressing toward autonomous resolution.

Pricing

Current pricing details are not available from the vendor source.

Use Cases

Reduce repetitive support work

Use AI triage and automated answers to handle repetitive cases and reduce manual sorting and response work.

Scale support on an existing help desk

Add Kay AI to a supported help desk to triage tickets, draft replies, take actions, and resolve cases without migrating to a new interface.

Run customer support in Kayako One

Use Kayako’s help desk platform for shared inbox, ticketing, workflows, knowledge base, analytics, and SLA management.

Improve support operations visibility

Track resolution time, first contact resolution, cost per ticket, and SLA health in real time.

Integrations

Zendesk

Kay AI can be implemented into a team's existing Zendesk help desk.

Freshdesk

Kay AI can be implemented into a team's existing Freshdesk help desk.

Intercom

Kay AI can be implemented into a team's existing Intercom help desk.

Salesforce

Kay AI can be implemented into a team's existing Salesforce help desk.

Benefits

Automates ticket classification, routing, and repetitive support cases.
Keeps customer history and context available alongside support tickets.
Offers a phased deployment led by Kayako’s implementation team.
Can be implemented in Kayako One or with a supported existing help desk.

Limitations

No verified limitations are available.

Frequently Asked Questions

No verified FAQs are available.

Getting Started

  1. 1 Book a strategy session with the Kayako team.
  2. 2 Review current support challenges, ticket volumes, and support metrics with the implementation team.
  3. 3 Map out a phased deployment plan, starting in the existing help desk if applicable.
  4. 4 Deploy in phases: AI triage, AI answers, and then AI continuous learning and autonomous resolution.

Support

Help center

The page lists a Help Center as a support resource.

Strategy session

Prospective customers can book a strategy session to review support metrics and map a phased plan.

API

Available: No

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