Luminous CRM

Luminous CRM

Luminous CRM is a WhatsApp engagement platform built on the Official WhatsApp Business API for marketing, commerce and support—offering bulk broadcasts, AI chatbots, multi-agent live chat, an in-built CRM, real-time analytics and integrations with e-commerce and payment platforms.

Luminous CRM is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.

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One of 175 tools in Chatbots & Assistants
Added 1 year ago
Data reviewed Jul 15, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: Chatbots & Assistants

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Chatbots & Assistants

Pricing snapshot

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Next step

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Luminous CRM is a WhatsApp engagement platform built on the Official WhatsApp Business API focused on marketing, commerce and support. It enables businesses and agencies to send bulk promotional broadcasts to unlimited users, deploy A.I. chatbots for 24/7 automated engagement, and operate multi-agent live chat on a single WhatsApp Business number. The platform includes an in-built CRM, real-time campaign analytics, audience segmentation and integrations with e-commerce and payment platforms to automate notifications like abandoned cart, order confirmation and more.

WhatsApp Business API platform for marketing, sales, service, and support automation.

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Key Features

Bulk Broadcasts

Instantly send promotional and notification messages to unlimited users and monitor delivery, read and reply metrics.

AI-powered Chatbots

Automate customer engagement with A.I chatbots that deliver rich-media responses and handle queries 24/7.

Multi-Agent Live Chat

Allow multiple team members to respond from the same WhatsApp Business number with collaboration, tagging and smart routing.

In-built CRM

Manage contacts, tags and extensive user profiles to drive insights and audience segmentation for targeted campaigns.

Real-time Analytics

Track campaign performance like messages Sent, Delivered, Read and Replied to, and build audiences based on these insights.

Smart Retargeting

Automatically segregate audiences by Delivered/Read/Replied status to run retargeting campaigns for higher conversions.

Integrations via APIs

Connect CRMs, payment portals and e-commerce platforms (e.g., Shopify, WooCommerce, Stripe, Flutterwave) through APIs.

WhatsApp Business API Onboarding

Assists businesses to get WhatsApp Business API access quickly and helps apply for the verified 'green tick'.

Pricing

Current pricing details are not available from the vendor source.

Use Cases

E-commerce

Automate abandoned cart notifications, order confirmations and marketing broadcasts to drive conversions.

Banking & Finance

Deliver actionable notifications, account alerts and customer support over WhatsApp.

Healthcare

Send appointment reminders, updates and patient support messages through WhatsApp.

Restaurants & Food

Broadcast offers, order updates and support messages to customers via WhatsApp.

EduTech

Share application updates, event notifications and course communications with students.

Marketing Agencies

Run bulk promotional campaigns, retargeting and manage client support workflows on WhatsApp.

Integrations

Shopify

Connect e-commerce store to automate notifications and messaging workflows.

WooCommerce

Integrate WooCommerce to send order confirmations, abandoned cart messages and updates.

Stripe

Connect Stripe for payment-related notifications and transactional messaging.

Flutterwave

Integrate with Flutterwave for payments and related customer notifications.

CRMs & Payment Portals (generic)

Connect other CRMs and payment portals via APIs to sync customer data and automate messaging.

Benefits

Convert conversations into conversions by using targeted WhatsApp broadcasts and retargeting.
Provide 24/7 automated customer engagement and support via A.I. chatbots.
Enable team collaboration and faster resolutions with multi-agent live chat and quick replies.
Gain actionable insights with real-time analytics to optimize campaign performance.
Integrate with e-commerce and payment platforms to automate transactional and marketing messages.

Limitations

No verified limitations are available.

Frequently Asked Questions

No verified FAQs are available.

Getting Started

  1. 1 Book a demo or Try Demo via the website to see the platform in action.
  2. 2 Get WhatsApp Business API access (Luminous advertises onboarding in 10 minutes and green tick assistance).
  3. 3 Connect your e-commerce, CRM or payment platforms via APIs (Shopify, WooCommerce, Stripe, Flutterwave, etc.).
  4. 4 Import contacts and start broadcasting approved messages.
  5. 5 Configure A.I. chatbots and set up multi-agent live chat, tagging and quick replies to manage conversations.

Support

email

General inquiries: [email protected]

email

Support inquiries: [email protected]

demo/sales

Book Demo / Contact sales options available via the website for onboarding and sales assistance.

live chat

Website includes 'Let's Chat' and demo/trial access for interactive support and platform exploration.

API

Available: Yes

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