Luminous CRM
Luminous CRM is a WhatsApp engagement platform built on the Official WhatsApp Business API for marketing, commerce and support—offering bulk broadcasts, AI chatbots, multi-agent live chat, an in-built CRM, real-time analytics and integrations with e-commerce and payment platforms.
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Quick Overview
Best for: Chatbots & Assistants
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Chatbots & Assistants
Pricing snapshot
Contact for pricing
Next step
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Luminous CRM is a WhatsApp engagement platform built on the Official WhatsApp Business API focused on marketing, commerce and support. It enables businesses and agencies to send bulk promotional broadcasts to unlimited users, deploy A.I. chatbots for 24/7 automated engagement, and operate multi-agent live chat on a single WhatsApp Business number. The platform includes an in-built CRM, real-time campaign analytics, audience segmentation and integrations with e-commerce and payment platforms to automate notifications like abandoned cart, order confirmation and more.
WhatsApp Business API platform for marketing, sales, service, and support automation.
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Claim this listing for $29Key Features
Bulk Broadcasts
Instantly send promotional and notification messages to unlimited users and monitor delivery, read and reply metrics.
AI-powered Chatbots
Automate customer engagement with A.I chatbots that deliver rich-media responses and handle queries 24/7.
Multi-Agent Live Chat
Allow multiple team members to respond from the same WhatsApp Business number with collaboration, tagging and smart routing.
In-built CRM
Manage contacts, tags and extensive user profiles to drive insights and audience segmentation for targeted campaigns.
Real-time Analytics
Track campaign performance like messages Sent, Delivered, Read and Replied to, and build audiences based on these insights.
Smart Retargeting
Automatically segregate audiences by Delivered/Read/Replied status to run retargeting campaigns for higher conversions.
Integrations via APIs
Connect CRMs, payment portals and e-commerce platforms (e.g., Shopify, WooCommerce, Stripe, Flutterwave) through APIs.
WhatsApp Business API Onboarding
Assists businesses to get WhatsApp Business API access quickly and helps apply for the verified 'green tick'.
Pricing
Current pricing details are not available from the vendor source.
Use Cases
E-commerce
Automate abandoned cart notifications, order confirmations and marketing broadcasts to drive conversions.
Banking & Finance
Deliver actionable notifications, account alerts and customer support over WhatsApp.
Healthcare
Send appointment reminders, updates and patient support messages through WhatsApp.
Restaurants & Food
Broadcast offers, order updates and support messages to customers via WhatsApp.
EduTech
Share application updates, event notifications and course communications with students.
Marketing Agencies
Run bulk promotional campaigns, retargeting and manage client support workflows on WhatsApp.
Integrations
Shopify
Connect e-commerce store to automate notifications and messaging workflows.
WooCommerce
Integrate WooCommerce to send order confirmations, abandoned cart messages and updates.
Stripe
Connect Stripe for payment-related notifications and transactional messaging.
Flutterwave
Integrate with Flutterwave for payments and related customer notifications.
CRMs & Payment Portals (generic)
Connect other CRMs and payment portals via APIs to sync customer data and automate messaging.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
No verified FAQs are available.
Getting Started
- 1 Book a demo or Try Demo via the website to see the platform in action.
- 2 Get WhatsApp Business API access (Luminous advertises onboarding in 10 minutes and green tick assistance).
- 3 Connect your e-commerce, CRM or payment platforms via APIs (Shopify, WooCommerce, Stripe, Flutterwave, etc.).
- 4 Import contacts and start broadcasting approved messages.
- 5 Configure A.I. chatbots and set up multi-agent live chat, tagging and quick replies to manage conversations.
Support
General inquiries: [email protected]
Support inquiries: [email protected]
demo/sales
Book Demo / Contact sales options available via the website for onboarding and sales assistance.
live chat
Website includes 'Let's Chat' and demo/trial access for interactive support and platform exploration.
API
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