pitch-patterns
Pitch Patterns is an AI-powered conversation analytics platform for call centres and sales teams that provides real-time insights, automated call analysis, AI coaching, leaderboards and integrations to improve agent performance and customer interactions.
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Quick Overview
Best for: Business Operations
What it does
Business Intelligence software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
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pitch-patterns
Pitch Patterns is a next-generation AI-powered conversation analytics platform focused on call centre and sales performance. The product offers real-time analysis and feedback on customer interactions, automated scoring of calls, live team leaderboards, and AI coaching to accelerate agent training. The platform includes features for robocall handling and AI-agent call analysis while emphasizing safeguards against unconstrained AI and preserving human-centric sales activities. Pitch Patterns targets B2B customers such as customer support teams, direct sales teams, and quality assurance managers and highlights integrations with CRM and telephony services as well as meetings platforms like Google Meet and Zoom.
AI-powered Quality Control platform for sales and customer service call analysis and improvement.
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Claim this listing for $29Key Features
Real-time Call Analysis & Scoring
Every call is automatically analysed and scored, providing immediate performance metrics for agents and teams.
Live Leaderboards
Team members can see their own performance and compare it to others in real-time via leaderboards.
AI Coaching & Training
Real-time AI coaching breaks high-level KPIs into achievable skills to accelerate agent training and improve sales performance.
Robocall Platform & AI Agent Analysis
Support for robocalls and AI-agent call analysis, with capabilities to safeguard brand and manage AI-driven calls.
Automated Call Analysis, Flags & Alerts
Automated detection of issues, flags and alerts during or after calls to support quality assurance.
A/B Testing and Coaching
A/B testing capabilities combined with coaching to experiment with approaches and train agents.
Multi-modal Mood & Communication Analysis
Analysis across multiple dimensions including sight, tone of voice and words; visualization of mood in conversation.
Automated Summaries & Call Card Filling
Automated generation of call summaries and population of call cards to reduce manual note-taking.
Topic Tracking & Automated Rating
Automated tracking of conversation topics and automated rating of calls to support reporting and QA.
Multilingual Support
Large language support (English, Russian, Swedish, Norwegian, Arabic, etc.) and small language support including Baltic languages and Polish.
Integrations
Integrations with CRM systems (including Salesforce), major telco providers, telephony services, Google Meet and Zoom.
Analytics & Reporting
Detailed reports for strategic decisions and ROI calculation tools.
Pricing
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Use Cases
Customer Support Quality Improvement
Monitor and score support calls, surface issues via flags/alerts, and coach agents to improve customer experience.
Direct Sales Performance
Break sales KPIs into trainable skills, provide real-time coaching and leaderboards to boost conversion and deal sizes.
Quality Assurance & Compliance
Automate call rating, topic tracking and summaries to streamline QA workflows and ensure consistent evaluations.
Agent Training & Onboarding
Use AI coaching and A/B testing to train agents faster and more effectively, making onboarding more scalable.
Robocall and AI-Agent Management
Analyze and manage AI-agent (robocall) interactions while safeguarding brand integrity and reserving critical tasks for humans.
Integrations
Salesforce
CRM integration to sync analytics and call ratings with Salesforce workflows.
CRM platforms (4+)
Multiple CRM integrations to incorporate conversation analytics into customer records.
Telephony & Telco providers
Integrations with major telephony providers and services to capture and analyse calls.
Google Meet and Zoom
Integrations for analysing calls held over Google Meet and Zoom.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Try the demo on the Pitch Patterns website (demo is best experienced on desktop).
- 2 Step 2: Use the ROI/savings calculator on the site to estimate potential impact for your team.
- 3 Step 3: Book a Demo or Chat with their team via the 'Ask the Knight' chat or Book a Demo form to arrange onboarding and activation.
Support
chat
"Chat with one of our knights" — on-site chat for immediate answers.
demo
Book a Demo form on the website to arrange a product demo and follow-up contact.
contact form
On-site form to submit full name, company, position and email to get in touch.
API
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