Roark

Roark

Roark is a QA and observability platform designed for Voice AI teams to monitor live calls, run large-scale simulations, and convert failures into automated tests, ensuring reliable voice agents.

Roark is ai voice agents software teams evaluate for voice & speech. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
#75 in Voice & Speech (75 tools)
Added 0 year ago
19171 directory views this week

Quick Overview

Best for: Voice & Speech

What it does

AI Voice Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

Voice & Speech

Pricing snapshot

Freemium from $500/month

Next step

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Roark

Roark provides a comprehensive QA and observability layer specifically built for Voice AI teams. It enables users to monitor live voice interactions with complete visibility, analyze multi-speaker conversations, and run evaluators either on demand or automatically. The platform supports teams shipping reliable voice agents by processing millions of minutes and offering detailed metrics and insights. Trusted by companies like Radiant Graph, Podium, Aircall, and BrainCX, Roark is designed to scale with the needs of organizations from startups to enterprises.

Roark is a platform to test, monitor, and improve voice agents by tracking call metrics, running evaluations, and stress-testing agents with simulated callers across accents, languages, and speaking styles for continuous improvement.

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Key Features

Live Call Monitoring

Capture and analyze live voice interactions with over 40 built-in call metrics.

Simulations at Scale

Run large-scale simulations to test voice agents under various scenarios.

Automatic and On-Demand Evaluators

Run evaluators automatically or on demand to assess voice agent performance.

Multi-Speaker Conversation Analysis

Analyze conversations involving multiple speakers for deeper insights.

Sentiment, Emotion & Vocal Cue Detection

Detect sentiment, emotion, and vocal cues to enhance voice agent understanding.

Custom Metrics, Events & Evaluators

Create and track custom metrics, events, and evaluators tailored to specific needs.

Automatic Scenario, Persona & Evaluator Generation

Automatically generate testing scenarios, personas, and evaluators to streamline QA.

Schedules, Alerts, Webhooks & API Integrations

Set up schedules, alerts, and integrate with other systems via webhooks and APIs.

Dashboards & Automated Reports

Visualize data and receive automated reports for ongoing monitoring and analysis.

Compliance & Security

SOC2 and HIPAA compliance for secure handling of sensitive data.

Pricing

Startup

$500/month
  • Up to 5,000 call minutes monthly
  • 50,000 free monthly credits
  • Live call observability at 10 credits/min
  • Simulations at 15 credits/min

Growth

$1,200/month
  • Up to 12,000 call minutes monthly
  • 120,000 free monthly credits
  • Live call observability at 6 credits/min (40% off)
  • Simulations at 12 credits/min (20% off)

Enterprise

Custom solution
  • Everything in Growth plan
  • Custom credit packages
  • Maximum volume discounts
  • Dedicated support team

Use Cases

Voice Agent Quality Assurance

Monitor and evaluate voice agents post-deployment to ensure reliability and performance.

Live Call Monitoring

Gain real-time insights into live voice interactions to quickly identify and resolve issues.

Simulation Testing

Run large-scale simulations to test voice agents under diverse conditions before deployment.

Sentiment and Emotion Analysis

Analyze customer sentiment and emotions during calls to improve agent responses and customer experience.

Custom Metrics Tracking

Define and track custom metrics and events specific to business needs for detailed performance analysis.

Integrations

API Integrations

Enable integration with other systems via APIs for alerts, data exchange, and automation.

Webhooks

Set up webhooks to receive real-time notifications and trigger workflows.

Benefits

Comprehensive visibility into every voice interaction with detailed metrics.
Scalable pricing plans that grow with your call volume and organizational needs.
Automatic generation of testing scenarios and evaluators to reduce manual QA effort.
Support for multi-speaker conversations and advanced vocal cue detection.
Compliance with SOC2 and HIPAA standards ensuring data security and privacy.
Integration capabilities with alerts, webhooks, and APIs for seamless workflows.
Trusted by leading Voice AI companies processing over 10 million minutes.

Limitations

No free tier available; all plans require a paid subscription.
Custom enterprise solutions require direct contact and may involve longer onboarding.

Frequently Asked Questions

What is Roark used for?
Roark is used to monitor, test, and improve voice AI agents by providing detailed analytics, simulations, and automated evaluations.
How does Roark handle multi-speaker conversations?
Roark captures and analyzes multi-speaker conversations to provide comprehensive insights into voice interactions.
Is Roark compliant with data security standards?
Yes, Roark offers SOC2 and HIPAA compliance to ensure secure handling of sensitive voice data.
Can I scale my plan as my call volume grows?
Yes, Roark offers scalable pricing plans allowing you to increase your call minutes and credits as needed.
Does Roark provide support?
Yes, priority support is available for Growth and Enterprise plans, with dedicated support teams for Enterprise customers.

Getting Started

  1. 1 Step 1: Sign up for an account at https://roark.ai/signup.
  2. 2 Step 2: Choose a pricing plan that fits your call volume and team size.
  3. 3 Step 3: Integrate Roark with your voice AI systems to start monitoring live calls and running simulations.

Support

Contact Page

Reach out via https://roark.ai/book-demo for demos and support inquiries.

Priority Support

Available for Growth and Enterprise plan customers.

API

Available: Yes
Documentation:

API documentation is available through the platform for integration and automation purposes.

Rate Limits:

Not explicitly stated in the available information.

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