sendbird
Sendbird is an enterprise communication and AI customer experience platform offering messaging, voice/video calling, and AI-powered concierge features (Delight AI) to build personalized customer journeys and in-app conversations.
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Quick Overview
Best for: Chat
What it does
Chat software for decision-makers comparing workflow fit and alternatives.
Best fit
Chat
Pricing snapshot
Freemium from Contact sales
Next step
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Sendbird is an enterprise-focused communications infrastructure and AI customer experience platform. It provides messaging, voice and video calling APIs and SDKs, business messaging integrations, and an AI concierge product (Delight AI) designed to deliver hyper-personalized customer experiences across the customer journey. The platform targets enterprise use cases across industries such as on-demand services, retail, financial services, digital health and marketplaces, and offers developer tools, documentation, and support for integration and deployment.
AI customer service platform for automated support.
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Claim this listing for $29Key Features
Delight AI (AI concierge)
An AI concierge platform for hyper-personalized customer experiences across the customer journey; includes agent platform and AI agent builder.
Communications API
Core communication infrastructure for messaging, claimed to power billions of conversations every month.
Chat Solutions
Chat APIs and solutions organized by industry and use case (customer service, sales, marketing, operations, live streaming, user conversations).
Voice & Video Call API
APIs and SDKs for building voice and video calling features (includes example DialParams code snippet).
Content Moderation
Tools for content moderation as part of communication solutions.
Salesforce connector & Business Messaging
Integrations for business messaging workflows including a Salesforce connector.
Developer resources
Developer documentation, demos, tutorials, learning center and community resources to support integration and development.
Security & Compliance Resources
Site sections for Security & compliance, Privacy notice, Sub-processors and Terms of service indicating enterprise compliance information.
Pricing
Free trial available (site lists 'Free trial')
Enterprise / Custom
Contact sales- Custom enterprise plans and pricing (contact sales via site)
Use Cases
Customer service
AI agents and chat solutions to support customer service workflows and agent desks.
Sales
Business messaging and AI-assisted interactions for sales teams.
Marketing
In-app conversations, live streaming and messaging for marketing engagements.
Operations
Operational workflows that use messaging and AI agents for internal/external coordination.
Industry-specific apps
Solutions tailored for on-demand platforms, retail, financial services, digital health, and marketplaces.
Live streaming & user conversations
Chat solutions designed to support live streaming interactions and large-scale user conversations.
Integrations
Salesforce connector
Connector to integrate Sendbird messaging with Salesforce workflows.
Developer APIs & SDKs
APIs and SDKs for chat, voice and video allowing integration into apps and services.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
No verified FAQs are available.
Getting Started
- 1 Step 1: Visit the Sendbird website and explore product pages (Chat, Delight AI, Voice & Video).
- 2 Step 2: Review Developer Documentation, demos and tutorials to understand APIs and SDKs.
- 3 Step 3: Start a free trial or contact sales for enterprise onboarding and integration support.
Support
Contact sales
Contact sales link on the site for enterprise inquiries and onboarding.
Help center / Docs
Developer Documentation, Help center, Demos, Tutorials and Learning center available from the site.
Account / Log in
Account login and management for customers and trial users.
API
Developer Documentation, Demos, Tutorials and code examples (e.g., DialParams example for SendBirdCall.dial).
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