stonly

stonly

Stonly is a knowledge platform for customer service that creates interactive guides and articles, pairs structured knowledge with conversational AI, and integrates with major support tools to help customers self-serve and assist agents in resolving tickets faster.

stonly is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.

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#101 in Chatbots & Assistants (101 tools)
Just launched
Data reviewed Jul 27, 2026

Quick Overview

Best for: Chatbots & Assistants

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Chatbots & Assistants

Pricing snapshot

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stonly

Stonly is a knowledge platform focused on improving customer service through interactive guides, structured articles, and AI-driven assistance. It is designed for support teams and organizations that want to increase self-service success, speed up agent resolution time, and ensure agents follow complex processes correctly. The platform emphasizes verified, structured knowledge combined with Conversational AI (a Conversational AI Bot and AI Agent Assist) and integrates with popular support systems (Zendesk, Freshdesk, Salesforce, ServiceNow) to surface the right content in-context.

Knowledge management platform for better customer service with AI and automation.

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Key Features

Interactive Guides

Create step-by-step interactive guides that help customers and agents resolve issues without getting overwhelmed.

Knowledge Base

Structured articles and templates for managing and publishing support knowledge at scale.

Conversational AI Bot

Conversational AI that provides confident answers backed by verified knowledge and preserves guide structure for better LLM performance.

AI Agent Assist

Automatically summarize tickets, suggest resolution paths, and generate responses to speed agent workflows.

Integrations

Built-in integrations with Zendesk, Freshdesk, Salesforce, ServiceNow and other platforms to embed knowledge in existing workflows.

Versioning & Access Rights

Content versioning and access controls to manage knowledge lifecycle and permissions.

Workflow & Collaboration Tools

Workflow editor, review flows, collaboration tools, scheduled publishing and templates to manage content creation.

Analytics & Reporting

Pageview analytics, user-level analytics, content health and custom reporting to measure knowledge effectiveness.

Multimedia & Editor Features

Multimedia editor, WYSIWYG editor, code blocks, reusable snippets and auto-translate to create rich content.

Widgets & In-App Support

Embeddable widget to provide in-app interactive support, checklists, contact forms and surveys.

Pricing

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Use Cases

Customer Knowledge Base

Publish searchable, structured knowledge and interactive guides to help customers self-serve and reduce ticket volume.

AI Chatbot / Conversational Support

Use the Conversational AI Bot to provide guided answers and increase self-serve success rates.

Support Agent Decision Trees

Provide agents with step-by-step guidance and decision trees so they can follow complex processes accurately during ticket resolution.

Self-Serve Troubleshooting

Interactive troubleshooting guides to resolve complex issues without escalating to support agents.

New User Onboarding

Deliver in-product guidance and checklists to onboard new users and reduce training time.

Sales Enablement

Supply sales and support teams with consistent, structured content and processes to improve interactions.

Integrations

Zendesk

Embed Stonly guides and surface knowledge within Zendesk workflows.

Freshdesk / Freshworks

Integrate with Freshdesk to provide interactive help and agent guidance.

Salesforce

Connect knowledge and guides to Salesforce to assist agents and surface content in CRM workflows.

ServiceNow

Integrate with ServiceNow for in-flow agent knowledge and self-service support.

Benefits

Reduce support tickets and call volume (customer examples report up to 80% decrease in support tickets)
Decrease resolution time and speed up agent workflows (page cites 20% reduction in resolution time)
Lower training and onboarding time for agents (page cites 58% reduction in training time)
Improve first-touch resolution and reduce agent errors
Increase self-service success (71% self-serve success rate reported)
Provide AI-backed answers that are based on verified, structured knowledge (92% accuracy in responses reported)

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Step 1: Request a demo via the 'Get a demo' link on the site.
  2. 2 Step 2: Connect Stonly to your support tools (examples listed: Zendesk, Freshdesk, Salesforce, ServiceNow).
  3. 3 Step 3: Build or migrate guides and knowledge, enable AI features (Conversational AI Bot, AI Agent Assist), and configure workflows and publishing settings.

Support

demo

Request a demo via the 'Get a demo' call-to-action on the site.

docs

Resource Library, Help Center and Templates are listed as site resources for guidance and setup.

blog

Blog and customer stories for use cases and implementation examples.

API

Available: Yes
Documentation:

Stonly references an API that preserves guide structure for external LLMs; detailed documentation not provided on the page.

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