stonly
Stonly is a knowledge platform for customer service that creates interactive guides and articles, pairs structured knowledge with conversational AI, and integrates with major support tools to help customers self-serve and assist agents in resolving tickets faster.
stonly is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.
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Quick Overview
Best for: Chatbots & Assistants
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Chatbots & Assistants
Pricing snapshot
Contact for pricing
Next step
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Stonly is a knowledge platform focused on improving customer service through interactive guides, structured articles, and AI-driven assistance. It is designed for support teams and organizations that want to increase self-service success, speed up agent resolution time, and ensure agents follow complex processes correctly. The platform emphasizes verified, structured knowledge combined with Conversational AI (a Conversational AI Bot and AI Agent Assist) and integrates with popular support systems (Zendesk, Freshdesk, Salesforce, ServiceNow) to surface the right content in-context.
Knowledge management platform for better customer service with AI and automation.
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Claim this listing for $29Key Features
Interactive Guides
Create step-by-step interactive guides that help customers and agents resolve issues without getting overwhelmed.
Knowledge Base
Structured articles and templates for managing and publishing support knowledge at scale.
Conversational AI Bot
Conversational AI that provides confident answers backed by verified knowledge and preserves guide structure for better LLM performance.
AI Agent Assist
Automatically summarize tickets, suggest resolution paths, and generate responses to speed agent workflows.
Integrations
Built-in integrations with Zendesk, Freshdesk, Salesforce, ServiceNow and other platforms to embed knowledge in existing workflows.
Versioning & Access Rights
Content versioning and access controls to manage knowledge lifecycle and permissions.
Workflow & Collaboration Tools
Workflow editor, review flows, collaboration tools, scheduled publishing and templates to manage content creation.
Analytics & Reporting
Pageview analytics, user-level analytics, content health and custom reporting to measure knowledge effectiveness.
Multimedia & Editor Features
Multimedia editor, WYSIWYG editor, code blocks, reusable snippets and auto-translate to create rich content.
Widgets & In-App Support
Embeddable widget to provide in-app interactive support, checklists, contact forms and surveys.
Pricing
Current pricing details are not available from the vendor source.
Use Cases
Customer Knowledge Base
Publish searchable, structured knowledge and interactive guides to help customers self-serve and reduce ticket volume.
AI Chatbot / Conversational Support
Use the Conversational AI Bot to provide guided answers and increase self-serve success rates.
Support Agent Decision Trees
Provide agents with step-by-step guidance and decision trees so they can follow complex processes accurately during ticket resolution.
Self-Serve Troubleshooting
Interactive troubleshooting guides to resolve complex issues without escalating to support agents.
New User Onboarding
Deliver in-product guidance and checklists to onboard new users and reduce training time.
Sales Enablement
Supply sales and support teams with consistent, structured content and processes to improve interactions.
Integrations
Zendesk
Embed Stonly guides and surface knowledge within Zendesk workflows.
Freshdesk / Freshworks
Integrate with Freshdesk to provide interactive help and agent guidance.
Salesforce
Connect knowledge and guides to Salesforce to assist agents and surface content in CRM workflows.
ServiceNow
Integrate with ServiceNow for in-flow agent knowledge and self-service support.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
No verified FAQs are available.
Getting Started
- 1 Step 1: Request a demo via the 'Get a demo' link on the site.
- 2 Step 2: Connect Stonly to your support tools (examples listed: Zendesk, Freshdesk, Salesforce, ServiceNow).
- 3 Step 3: Build or migrate guides and knowledge, enable AI features (Conversational AI Bot, AI Agent Assist), and configure workflows and publishing settings.
Support
demo
Request a demo via the 'Get a demo' call-to-action on the site.
docs
Resource Library, Help Center and Templates are listed as site resources for guidance and setup.
blog
Blog and customer stories for use cases and implementation examples.
API
Stonly references an API that preserves guide structure for external LLMs; detailed documentation not provided on the page.
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