Sweepr
Sweepr coordinates AI-powered subscriber care journeys across app, web, chat, and IVR for telcos and service providers. It aims to resolve support needs while retaining context across channels and allowing escalation to people.
One of 672 tools in AI Agents
Who it's for
- Digital care teams at telcos that need subscriber journeys spanning app, web, chat, and IVR.
- ISP support teams handling internet, TV, or smart-home troubleshooting and outage communications.
- Customer experience teams at service providers managing billing, onboarding, or retention journeys.
How it fits your workflow
Service providers use one interface to design digital care journeys across app, web, chat, and IVR. The journeys can carry subscriber context between channels so customers do not have to start over at each handoff.
Sweepr's hybrid engine combines LLM adaptability with telco-grounded heuristics and accuracy controls. The platform describes use in troubleshooting, billing, onboarding, outage, and retention journeys.
Teams can monitor tone, accuracy, and impact, and configure escalation to human support when needed.
Pricing
The vendor doesn't publish prices. Check with Sweepr directly.
Prices checked on Oct 19, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Omnichannel journey authoring
- Design support journeys that flow across channels such as app, web, social, and IVR, while retaining subscriber context during channel handoffs.
- Hybrid agentic engine
- Combines LLM adaptability with telco-grounded heuristics to respond to unpredictable subscriber needs while maintaining operational controls.
- Telco-focused AI guardrails
- Uses domain grounding and accuracy controls intended to minimize hallucinations and reduce the risk of incorrect technical advice.
- Real-time observability
- Provides visibility into AI behavior, including monitoring tone, accuracy, and impact.
- Human-in-the-loop escalation
- Allows journeys to escalate to human support when needed.
- Digital care service journeys
- Supports use cases including connectivity, TV and smart-home troubleshooting, billing, onboarding, outage updates, and retention.
Getting started
- Book a 30-minute fit review or discovery call through the Sweepr website.
- Review your digital containment targets with the Sweepr team.
- Discuss how Sweepr can support your digital care strategy.