Wasapi

Wasapi

Wasapi is a SaaS platform that centralizes and manages WhatsApp-based customer service for teams, combining multi-agent inboxes, chatbots and trainable AI assistants, campaign/messaging tools, sales pipelines and API integrations to scale support and sales on WhatsApp.

Wasapi is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 75/100
One of 142 tools in Chatbots & Assistants
Added 1 month ago
Data reviewed Aug 18, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

Review official source →

Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $99 USD/month

Next step

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Wasapi is a commercial platform built to centralize and professionalize customer attention on WhatsApp for teams. It consolidates multiple WhatsApp lines and agents into a single panel, provides real-time supervision, and includes automation tools (chatbots and AI assistants), sales pipelines, mass messaging and integrations via API and webhooks. Wasapi targets businesses and teams that handle high volumes of WhatsApp conversations and need scalable supervision, automation and reporting; it offers mobile apps, demos and paid plans to onboard teams quickly.

All-in-one WhatsApp management, sales, and automation platform with AI.

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Key Features

Sistema de Chat Inteligente

Central inbox with organized trays by state (Abierto, En espera, Cerrado), quick replies, tags, automatic signatures and real-time supervision to coordinate team workflow.

Multi-agente y Multi-línea

Centraliza múltiples agentes y líneas de WhatsApp en un único panel, con accesos individuales, roles y permisos, y escalabilidad para añadir agentes o líneas según crece el negocio.

Chatbots y Asistentes IA

Bots 24/7 que filtran peticiones, detectan leads, asistentes IA entrenables para dudas complejas y modo híbrido que combina bots e intervenciones humanas.

Embudos de Venta (Pipelines)

Visual pipeline para organizar oportunidades, priorizar leads, asignar valor económico y avanzar prospectos directamente desde la conversación.

Campañas y Mensajería Masiva

Envíos masivos a través de la API oficial de WhatsApp con plantillas dinámicas, segmentación avanzada y reportes de entregas, lecturas y respuestas.

API e Integraciones

API documentada, webhooks en tiempo real, conexión con +2,500 apps via Make, y posibilidad de chatbots que consultan APIs para inventarios, pagos o actualizaciones.

Aplicación móvil

Apps móviles para Android e iOS que permiten gestionar conversaciones, colaborar con el equipo y mantener control desde el celular.

Pricing

Free Tier Available

Free trial available; also a free 'Diagnóstico de Atención en WhatsApp' (quick assessment) is offered.

Plus

$99 USD/month
  • Includes agents, lines, contacts, IA credits and history storage (details on pricing page)

Business

$199 USD/month
  • Expanded agents/lines and additional resources compared to Plus

Empresarial

$399 USD/month
  • Higher limits for agents, lines and enterprise features

Use Cases

High-volume customer support

Empresas con cientos de conversaciones diarias que necesitan centralizar chats, evitar duplicados y asegurar asignación de responsables.

Supervisión y control de equipos

Gerentes que requieren visibilidad en tiempo real de conversaciones, agentes y líneas para supervisar y corregir al instante.

Lead handling from advertising

Equipos que reciben leads desde campañas y necesitan atención rápida, clasificación de prospectos y seguimiento para no perder oportunidades.

Automatización de consultas repetitivas

Uso de chatbots y asistentes IA para filtrar lo básico 24/7 y liberar a agentes para casos de alto valor.

Mass messaging and campaigns

Enviar campañas segmentadas por WhatsApp usando la API oficial con métricas en tiempo real para medir impacto.

Integrations

WhatsApp API

Wasapi is built on the official WhatsApp API to send messages at scale and avoid blocks.

Make (formerly Integromat)

Connect +2,500 apps via Make for non-programmatic integrations with CRM, ecommerce, calendars and more.

Webhooks & Custom API

Real-time webhooks and a documented API to sync systems, query inventories or validate payments from chatbots.

Benefits

Centraliza y organiza conversaciones de WhatsApp en un solo sistema para evitar duplicados y pérdida de leads.
Acelera tiempos de respuesta mediante chatbots, respuestas rápidas y autoasignación inteligente.
Permite supervisión en tiempo real y escalabilidad de agentes y líneas sin perder control.

Limitations

Not designed for individual sole proprietors or businesses without an organized support structure.
Targeted to teams with volume (recommended for teams of at least 3 agents); may be unnecessary for very small setups.

Frequently Asked Questions

¿Qué es Wasapi y para qué sirve?
Wasapi es una plataforma que centraliza y organiza la atención al cliente en WhatsApp para responder más rápido, automatizar lo repetitivo y ofrecer servicio profesional sin perder cercanía.
¿En qué se diferencia Wasapi de WhatsApp Business normal?
Wasapi permite múltiples agentes y líneas, supervisión en tiempo real, historial de chats, chatbots y automatizaciones que la app móvil de WhatsApp Business no ofrece.
¿Wasapi trabaja con la API oficial de WhatsApp?
Sí. Wasapi usa únicamente la API oficial de WhatsApp para asegurar cumplimiento con Meta, estabilidad y evitar riesgos de bloqueo.
¿Necesito conocimientos técnicos para usar Wasapi?
No. Wasapi está diseñado para ser intuitivo y fácil de usar; el equipo puede aprender en horas con guías y soporte.
¿Se pueden crear chatbots sin programar?
Sí. Se pueden armar flujos conversacionales con botones, listas, condicionales y variables de forma visual, sin necesidad de código.
¿Puedo enviar mensajes masivos y campañas por WhatsApp con Wasapi?
Sí. Wasapi permite enviar campañas segmentadas y personalizadas usando la API oficial, con métricas en tiempo real.
¿Para qué tipo de empresas NO está diseñado Wasapi?
No está pensado para negocios individuales o empresas sin estructura de atención; está pensado para equipos de al menos 3 agentes y volúmenes altos de mensajes.
¿Cuánto cuesta Wasapi?
Los planes inician en $99 USD/mes (Plus), $199 USD/mes (Business) y $399 USD/mes (Empresarial); incluyen agentes, líneas, contactos, créditos de IA y almacenamiento de historial.
¿Qué soporte ofrece Wasapi?
Ofrecen soporte cercano y humano, documentación, guías, videos y asistencia directa.

Getting Started

  1. 1 Step 1: Start a free trial or request a demo from the Wasapi website.
  2. 2 Step 2: Connect your WhatsApp number using the official WhatsApp API (Wasapi guides the connection).
  3. 3 Step 3: Invite agents, assign roles and configure multi-line access.
  4. 4 Step 4: Set up chatbots, AI assistants and pipelines; connect integrations (API, webhooks, Make) as needed.
  5. 5 Step 5: Begin attending conversations from the web panel or mobile app.

Support

Documentation

API docs, guides and product documentation available from the website (Documentación section).

Academy / Training

Academia and video guides to help teams learn the product and setup chatbots.

Demo & Contact

Request a demo or contact the Wasapi team via the website (Demo / Contacto sections) for personalized assistance.

API

Available: Yes
Documentation:

API described as 'robusta y documentada' on the Wasapi site; documentation and webhooks are available through the platform's documentation section.

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