Wasapi
Wasapi is a SaaS platform that centralizes and manages WhatsApp-based customer service for teams, combining multi-agent inboxes, chatbots and trainable AI assistants, campaign/messaging tools, sales pipelines and API integrations to scale support and sales on WhatsApp.
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Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from $99 USD/month
Next step
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Wasapi is a commercial platform built to centralize and professionalize customer attention on WhatsApp for teams. It consolidates multiple WhatsApp lines and agents into a single panel, provides real-time supervision, and includes automation tools (chatbots and AI assistants), sales pipelines, mass messaging and integrations via API and webhooks. Wasapi targets businesses and teams that handle high volumes of WhatsApp conversations and need scalable supervision, automation and reporting; it offers mobile apps, demos and paid plans to onboard teams quickly.
All-in-one WhatsApp management, sales, and automation platform with AI.
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Claim this listing for $29Key Features
Sistema de Chat Inteligente
Central inbox with organized trays by state (Abierto, En espera, Cerrado), quick replies, tags, automatic signatures and real-time supervision to coordinate team workflow.
Multi-agente y Multi-línea
Centraliza múltiples agentes y líneas de WhatsApp en un único panel, con accesos individuales, roles y permisos, y escalabilidad para añadir agentes o líneas según crece el negocio.
Chatbots y Asistentes IA
Bots 24/7 que filtran peticiones, detectan leads, asistentes IA entrenables para dudas complejas y modo híbrido que combina bots e intervenciones humanas.
Embudos de Venta (Pipelines)
Visual pipeline para organizar oportunidades, priorizar leads, asignar valor económico y avanzar prospectos directamente desde la conversación.
Campañas y Mensajería Masiva
Envíos masivos a través de la API oficial de WhatsApp con plantillas dinámicas, segmentación avanzada y reportes de entregas, lecturas y respuestas.
API e Integraciones
API documentada, webhooks en tiempo real, conexión con +2,500 apps via Make, y posibilidad de chatbots que consultan APIs para inventarios, pagos o actualizaciones.
Aplicación móvil
Apps móviles para Android e iOS que permiten gestionar conversaciones, colaborar con el equipo y mantener control desde el celular.
Pricing
Free trial available; also a free 'Diagnóstico de Atención en WhatsApp' (quick assessment) is offered.
Plus
$99 USD/month- Includes agents, lines, contacts, IA credits and history storage (details on pricing page)
Business
$199 USD/month- Expanded agents/lines and additional resources compared to Plus
Empresarial
$399 USD/month- Higher limits for agents, lines and enterprise features
Use Cases
High-volume customer support
Empresas con cientos de conversaciones diarias que necesitan centralizar chats, evitar duplicados y asegurar asignación de responsables.
Supervisión y control de equipos
Gerentes que requieren visibilidad en tiempo real de conversaciones, agentes y líneas para supervisar y corregir al instante.
Lead handling from advertising
Equipos que reciben leads desde campañas y necesitan atención rápida, clasificación de prospectos y seguimiento para no perder oportunidades.
Automatización de consultas repetitivas
Uso de chatbots y asistentes IA para filtrar lo básico 24/7 y liberar a agentes para casos de alto valor.
Mass messaging and campaigns
Enviar campañas segmentadas por WhatsApp usando la API oficial con métricas en tiempo real para medir impacto.
Integrations
WhatsApp API
Wasapi is built on the official WhatsApp API to send messages at scale and avoid blocks.
Make (formerly Integromat)
Connect +2,500 apps via Make for non-programmatic integrations with CRM, ecommerce, calendars and more.
Webhooks & Custom API
Real-time webhooks and a documented API to sync systems, query inventories or validate payments from chatbots.
Benefits
Limitations
Frequently Asked Questions
¿Qué es Wasapi y para qué sirve?
¿En qué se diferencia Wasapi de WhatsApp Business normal?
¿Wasapi trabaja con la API oficial de WhatsApp?
¿Necesito conocimientos técnicos para usar Wasapi?
¿Se pueden crear chatbots sin programar?
¿Puedo enviar mensajes masivos y campañas por WhatsApp con Wasapi?
¿Para qué tipo de empresas NO está diseñado Wasapi?
¿Cuánto cuesta Wasapi?
¿Qué soporte ofrece Wasapi?
Getting Started
- 1 Step 1: Start a free trial or request a demo from the Wasapi website.
- 2 Step 2: Connect your WhatsApp number using the official WhatsApp API (Wasapi guides the connection).
- 3 Step 3: Invite agents, assign roles and configure multi-line access.
- 4 Step 4: Set up chatbots, AI assistants and pipelines; connect integrations (API, webhooks, Make) as needed.
- 5 Step 5: Begin attending conversations from the web panel or mobile app.
Support
Documentation
API docs, guides and product documentation available from the website (Documentación section).
Academy / Training
Academia and video guides to help teams learn the product and setup chatbots.
Demo & Contact
Request a demo or contact the Wasapi team via the website (Demo / Contacto sections) for personalized assistance.
API
API described as 'robusta y documentada' on the Wasapi site; documentation and webhooks are available through the platform's documentation section.
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