Affiliatepartner-freshservice
Freshservice is an AI-powered IT Service Management (ITSM) platform from Freshworks that unifies service, asset, and operations management with built-in AI (Freddy) to automate workflows, resolve requests, and deliver proactive operational insights for IT and enterprise teams.
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Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Free
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Freshservice is an AI-powered ITSM platform that unifies service, asset, and operations management on a single platform. It includes built-in AI (Freddy) to build, deploy, and govern AI Agents that understand requests, take action across workflows, and improve resolution end-to-end. The product is designed for IT and enterprise teams seeking to reduce tool sprawl, automate repetitive work, and deliver proactive service operations at scale.
Freshservice is an AI-powered IT Service Management (ITSM) platform from Freshworks that unifies service, asset, and operations management with built-in AI (Freddy) to automate workflows, resolve requests, and deliver proactive operational insights for IT and enterprise teams.
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Claim this listing for $29Key Features
Freddy AI & AI Agents
Built-in Freddy AI lets teams enable self-service, deploy AI agents that resolve requests across workflows, and improve intake and resolution with AI-driven guidance and automation.
IT Service Management (ITSM)
AI-powered service desk capabilities, workflows, automation, and analytics to boost service desk performance and resolution speed.
IT Asset Management (ITAM)
Real-time tracking and management across hardware, software, and cloud with an auto-updating CMDB to drive asset visibility and reduce downtime.
IT Operations Management (ITOM)
End-to-end visibility, intelligent alerts, and streamlined IT operations for faster incident detection and remediation.
Enterprise Service Management (ESM)
Extend service delivery across HR, Facilities, Finance, and other teams with automated processes and a single platform.
Omnichannel Support
Allow employees to request help on multiple channels, instantly alert agents, and speed up responses and fixes.
Integrations & Marketplace
Connect Freshservice with existing apps via integrations and a marketplace to drive automation and scale operations.
Pricing
14-day free trial (no credit card required)
Use Cases
AI-driven self-service and ticket deflection
Use Freddy AI and AI Agents to enable self-service, reduce repetitive queries, and deflect tickets via automated responses and guided workflows.
Service desk modernization
Improve agent productivity and employee satisfaction by consolidating service delivery, automation, and analytics onto one platform.
IT asset lifecycle and discovery
Automate real-time tracking across hardware, software, and cloud, with an auto-updating CMDB to reduce risk and downtime.
Enterprise process automation
Streamline processes across HR, Facilities, and Finance using configured orchestration and workflows for enterprise service management.
IT operations monitoring and response
Surface intelligent alerts and provide end-to-end visibility to accelerate incident detection and resolution.
Integrations
No verified integration details are available.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
No verified FAQs are available.
Getting Started
- 1 Step 1: Start a free 14-day trial to explore the platform (no credit card required).
- 2 Step 2: Book a demo or contact sales to get a tailored walkthrough and pricing guidance.
- 3 Step 3: Explore Freddy AI Agent Studio and product tour to configure AI agents and built-in workflows.
Support
sales
Contact sales via [email protected] or use the 'Contact Sales' / 'Book a demo' options on the site.
trial
Start a free 14-day trial from the product page (no credit card required).
docs
Support, training, certification, and additional resources available via the Support & Success and Training & Certification sections.
API
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