Affiliatepartner-freshservice
Freshservice is an AI-powered ITSM platform by Freshworks that helps IT and business teams deliver faster, simpler employee service through incident management, asset tracking, automation, and built-in AI (Freddy) across channels like Slack and Microsoft Teams.
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Quick Overview
Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Freemium from 14-day free trial, no credit card required
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Affiliatepartner-freshservice
Freshservice is an AI-powered IT Service Management (ITSM) platform designed to help IT and business teams deliver fast, scalable employee service. The platform combines service desk functionality, IT asset management, IT operations management, a CMDB and enterprise service management capabilities with built-in AI (Freddy) to automate routine work, surface proactive insights, and enable self-service across channels like Slack and Microsoft Teams. Freshservice targets organizations seeking enterprise-grade capabilities without the complexity of traditional enterprise tools and offers a 14-day free trial to evaluate the platform.
Freshservice emphasizes faster time-to-value and improved employee experience by using AI for ticket deflection, agent assistance, and executive insights. It integrates with existing apps via a marketplace and partners (for example, Device42) to extend IT operations, automate workflows, and scale teamsβ service delivery.
Freshservice is an AI-powered ITSM platform by Freshworks that helps IT and business teams deliver faster, simpler employee service through incident management, asset tracking, automation, and built-in AI (Freddy) across channels like Slack and Microsoft Teams.
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Claim this listingKey Features
Freddy AI
Built-in AI assistant that powers agent productivity, employee self-service, and leadership insights β including ticket deflection, AI assistance for agents, and trend/root-cause detection.
IT Service Management (ITSM)
Core service desk capabilities with workflows, automation, and analytics to manage incidents, requests, changes, and service-level objectives.
IT Asset Management (ITAM)
Automated, real-time tracking of hardware, software, and cloud assets integrated with an auto-updating CMDB.
IT Operations Management (ITOM)
End-to-end visibility into operations with intelligent alerts and tools to streamline incident resolution and reduce downtime.
Enterprise Service Management (ESM)
Process automation and service delivery for non-IT teams (HR, Facilities, Finance) to extend a unified service experience across the organization.
Omnichannel Support
Allows employees to request help and receive support across multiple channels, including Slack and Microsoft Teams, with instant alerts to agents.
Integrations & Marketplace
A marketplace and integrations ecosystem to connect Freshservice with existing apps and third-party tools to drive automation and extend capabilities.
CMDB & Discovery (with partners like Device42)
Integrated configuration management database and discovery tools (example: Freshservice + Device42) to improve visibility and mitigate risks across infrastructure.
Pricing
14-day free trial available (no credit card required).
Free Trial
14-day free trial, no credit card required- Full platform exploration
- Freddy AI evaluation
- Test integrations and workflows
Contact Sales / Enterprise
Custom pricing β contact sales for quotes- Enterprise-grade features
- Tailored onboarding and support
- Custom integrations and SLAs
Use Cases
Employee onboarding and support
Automate provisioning, asset assignment, and provide self-service support to reduce manual tasks and speed up new hire readiness.
Service desk and incident management
Manage incidents and requests with AI-assisted agents, automation, and omnichannel intake to improve resolution times and satisfaction.
IT asset and infrastructure management
Track hardware, software, and cloud resources in real time, maintain an accurate CMDB, and reduce downtime with integrated discovery.
Enterprise service delivery (HR, Facilities, Finance)
Extend automated workflows and service management practices beyond IT to other business teams for consistent service delivery.
Proactive operations and insights
Surface trends, root causes, and actionable insights for leaders to prevent escalations and make data-driven decisions.
Integrations
Slack
Enables employees to request help and receive AI-driven responses directly in Slack.
Microsoft Teams
Provides employees and agents access to Freddy AI and service requests inside Teams for faster support.
Device42
Partner integration to enhance CMDB accuracy, visibility, and IT operations management.
Marketplace
An ecosystem to connect Freshservice with other business and IT applications to automate workflows and scale operations.
Benefits
Limitations
Frequently Asked Questions
How long is the trial period?
What AI capabilities does Freshservice include?
Can Freshservice integrate with existing tools?
How is pricing determined?
Is there API documentation available?
Getting Started
- 1 Step 1: Start a 14-day free trial to explore the platform (no credit card required).
- 2 Step 2: Book a demo or contact sales for a tailored walkthrough and pricing guidance.
- 3 Step 3: Watch the product tour and review documentation/marketplace integrations to plan implementation.
Support
Contact Sales
Email [email protected] or use the Contact Sales form to get a demo, pricing, and product guidance.
Support & Success
Support resources, training, and certification are available via Freshworks Support & Success portals (links available on the site).
Documentation & Product Tour
Product tour (6-minute video) and datasheets are available to learn about capabilities and implementation.
Community
Community resources and forums are available through Freshworks for peer support and best practices.
API
API documentation is not present on the provided page content; consult Freshworks developer docs or contact support for technical API details.
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