Auralis

Auralis

Auralis is an enterprise-focused, fully managed AI support platform that delivers AI agents across chat, voice, email, and ticketing to resolve customer and IT support workflows using your data, with a free 30-day pilot.

Auralis is ai agents software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Free
#446 in AI Agents (446 tools)
Added 1 month ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: Business Operations

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Free

Next step

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Auralis

Auralis provides fully managed enterprise AI agents that resolve customer and IT inquiries across chat, voice, email, and ticketing. The company positions itself as an outcome-oriented service: it builds, runs, and continuously tunes AI-powered support on a customer's own data, delivering resolutions, higher CSAT, and lower cost per contact. Auralis targets enterprises and large support operations and offers a free 30-day pilot on customer data and tickets with no required integration lift or maintenance by the customer.

Auralis is an enterprise-focused, fully managed AI support platform that delivers AI agents across chat, voice, email, and ticketing to resolve customer and IT support workflows using your data, with a free 30-day pilot.

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Key Features

Auralis Autopilot

AI-first resolution layer that autonomously resolves tickets before a human is needed, providing 24/7 instant and high-accuracy responses for end customers.

Auralis Assist

AI-assisted agent tooling that drafts replies, suggests macros, and performs instant CRM synchronization to boost agent productivity.

Auralis Audit

Real-time leadership dashboard to track CSAT, sentiment trends, team KPIs, and operational metrics for oversight and continuous improvement.

Auralis Answer

Voice-first conversational handling for complex calls using natural language processing to resolve voice interactions without queues.

Knowledge Center

A governed, permissioned knowledge repository for SOPs, runbooks, and manuals to prevent document silos and ensure a single source of truth.

SupportOS

Unified engine that runs voice, chat, assist, analytics, and knowledge as a single system to avoid integration silos.

Pricing

Free Tier Available

Free 30-day pilot on your data and tickets (trial offered); no published pricing tiers available on the page.

Use Cases

Customer Support

Resolve customer queries faster across channels with AI-powered self-service, agent assist, and seamless handoffs to human agents where necessary.

ITSM Support

Automate incident and ticket handling, streamline IT workflows, and reduce downtime through AI-driven routing and resolutions.

ERP Support

Simplify support for financial, supply chain, and operations processes within ERP ecosystems by integrating AI agents into ERP workflows.

Field Support

Integrate workflows and knowledge to improve coordination, maintenance, and service operations for field teams.

Integrations

Zendesk

Connects to Zendesk to operate inside existing helpdesk workflows.

Intercom

Integrates with Intercom for chat and customer messaging channels.

HubSpot

Syncs with HubSpot CRM to surface customer context and update records.

ServiceNow

Integrates with ServiceNow for ITSM ticketing and incident workflows.

Salesforce

Connects to Salesforce to work within CRM-driven support processes.

Freshdesk

Integrates with Freshdesk helpdesk for ticket automation and AI-assisted responses.

Other platforms (500+ tools)

Site states Auralis instantly integrates with 500+ tools and any platform with an API, enabling connection to CRMs, helpdesks, and support channels.

Benefits

Higher agent productivity (example: '5x' productivity uplift cited on the site).
Significant autonomous resolution rates (site cites '74% resolved autonomously').
Lower cost per ticket (site cites '45% lower cost per ticket').
Faster response and resolution times across channels (chat, voice, email, tickets).
Enterprise-grade security and compliance certifications (GDPR, SOC2 Type II, ISO 27001, HIPAA-ready).

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Contact Auralis (Speak to an AI Expert or email [email protected]) to discuss your support use case.
  2. 2 Run a free 30-day pilot on your own data and tickets to validate outcomes without integration lift.
  3. 3 Auralis configures integrations, trains models on your data, and runs the managed AI support stack for you.

Support

email

Primary contact: [email protected] (listed on the site footer).

sales/demo

Request a demo or speak to an AI Expert via the site's 'Speak to an AI Expert' flow to start a pilot or enterprise engagement.

resources/docs

Resources such as case studies, blog, whitepapers, checklists, and guides are available from the site Resources menu.

API

Available: No

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