Auralis
Auralis is an enterprise AI-powered customer support platform that deploys customizable AI agents to automate up to ~60% of support processes, accelerate resolution times, and improve CSAT while integrating with existing tools and maintaining enterprise-grade security.
Auralis is ai agents software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Quick Overview
Best for: Business Operations
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Paid from Custom pricing — contact sales
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Auralis
Auralis AI is a customer support automation platform that provides tailored AI agents for support, ITSM, ERP, field, and ecommerce teams. Built for enterprises, Auralis delivers a unified SupportOS that includes a governed Knowledge Center, voice-first automation, instant AI resolution, agent assist capabilities, and analytics to measure CSAT and team KPIs. The platform emphasizes rapid time-to-value (deployment in days), deep integrations with existing systems, and enterprise-grade compliance and security.
Auralis targets support and service organizations across industries (SaaS, banking/fintech, retail/ecommerce, healthcare, logistics, ERP and accounting platforms, and more) and is positioned as a fully managed, customizable AI layer — handling data cleanup, model training, integrations, monitoring and ongoing maintenance so customers can focus on outcomes rather than infrastructure.
Auralis is an enterprise AI-powered customer support platform that deploys customizable AI agents to automate up to ~60% of support processes, accelerate resolution times, and improve CSAT while integrating with existing tools and maintaining enterprise-grade security.
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Auralis Answer
Instant AI resolution for end-customers with 24/7 human-like answers to deflect tickets and reduce incoming volume.
Auralis Autopilot
AI-drafted replies, macro suggestions, and instant CRM synchronization to speed agent workflows and consistency.
Auralis Assist
Agent-facing assistance that drafts responses, suggests macros and provides context to improve agent productivity and accuracy.
Auralis Analytics
Real-time dashboards to track CSAT, sentiment trends, team KPIs and deep-dive insights for leaders to measure impact.
Knowledge Center
A unified, governed knowledge hub for SOPs, runbooks and manuals—one searchable, permissioned source of truth to eliminate document silos.
Voice-first automation (Auralis Answer)
Natural language processing to resolve complex queries over the phone and automate voice interactions.
Extensive Integrations
Out-of-the-box integrations with 500+ tools including major help desks, CRMs, ecommerce platforms, and internal systems.
LLM agnostic & Flexible Deployment
Supports public and open-source LLMs, BYO models, and can be deployed cloud, private cloud or on-premise to meet infrastructure and compliance requirements.
End-to-end managed service
Auralis handles data cleanup, model training, monitoring and maintenance so customers don’t need an in-house data science team.
Enterprise-grade compliance
Compliance posture that includes ISO, SOC 2 Type II, GDPR and HIPAA-readiness to support regulated environments.
Pricing
Enterprise / Custom
Custom pricing — contact sales- Tailored AI agent design and training
- Managed deployment, integrations and ongoing support
- Enterprise security & compliance options (on-prem or private cloud deployments)
Use Cases
Customer Support Automation
Deflect repetitive tickets, provide instant self-service answers, and assist agents to speed resolution and lift CSAT.
ITSM & IT Support
Automate routine IT tickets, incidents and workflows to reduce MTTR and free IT teams to focus on higher-value work.
ERP Support
Resolve warranty, service and configuration queries by leveraging ERP-specific knowledge to automate common finance, supply chain and operations support.
Field Support & Maintenance
Provide real-time knowledge lookups, runbooks and workflows to field technicians to improve first-time fix rates and coordination.
Ecommerce & Retail Support
Integrate with ecommerce platforms and POS systems to answer order, product and returns questions and reduce support load.
Industry-specific Assistants
Custom AI agents tailored for verticals such as banking/fintech, healthcare, logistics, SaaS and property management to handle domain-specific tasks.
Integrations
Zendesk
Connects Auralis agents to Zendesk to automate ticket deflection, draft replies, and sync CRM data.
Freshdesk
Enables automated responses and agent assist within Freshdesk ticket workflows.
Intercom
Provides live chat automation and customer self-service via Intercom channels.
HubSpot
Synchronizes customer and CRM data for contextual responses and automated updates.
Salesforce
Integrates with Salesforce to surface case context, automate replies and sync records.
Gorgias / Kayako / Pipedrive
Supports a range of help desks and CRMs to deliver instant resolution and agent assist where teams already work.
ServiceNow / Jira / ManageEngine
Integrates with ITSM and ticketing platforms to automate incident workflows and routine IT support.
Shopify
Connects ecommerce storefronts to provide order and product support automation.
500+ Tools (general)
Auralis claims out-of-the-box integrations with over 500 tools; any platform with an API can be integrated.
Benefits
Limitations
Frequently Asked Questions
How quickly can Auralis be deployed?
What integrations are supported?
Is Auralis secure and compliant for regulated data?
Does Auralis handle data and model training?
Getting Started
- 1 Step 1: Speak to an AI Expert — request a demo or contact sales to discuss goals and scope.
- 2 Step 2: Data onboarding & integrations — Auralis performs data clean-up, connects to help desks, CRMs and other systems (500+ integrations available).
- 3 Step 3: Training, testing & deployment — models are trained and tuned on your data, then deployed with monitoring and managed maintenance to go live in days.
Support
Sales / Demo
Speak to an AI Expert via the contact page to get a demo, discuss use cases and request a proposal.
Documentation & Learning Hub
Resources, guides, white papers and an AI Support FAQ hub are available through Auralis' Resources & Learning Hub and featured resources pages.
Customer Success / Implementation
Managed implementation and ongoing support are provided by Auralis as part of their end-to-end service offering; access typically provided after purchase.
Blog & Case Studies
Auralis publishes case studies, blog articles and white papers to help evaluate and learn best practices.
API
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