Balto
Balto combines real-time agent guidance, automated QA, conversation insights, coaching, summaries, and AI voice agents for contact centers. Contact-center teams use it to guide calls, evaluate interactions, and automate repeatable phone work.
One of 651 tools in AI Agents
Who it's for
- Contact-center operations teams that want real-time call guidance and automated summaries for agents.
- Quality assurance and coaching teams that need AI scoring across all interactions and performance-linked coaching recommendations.
- Contact centers in regulated industries such as healthcare and financial services that need the certifications and compliance claims listed by Balto.
How it fits your workflow
Balto connects with a contact center's phone system and listens to calls. During conversations, it can present agents with real-time answers and guidance, while generating summaries during and after interactions.
Supervisors can use AI scoring, insights, and coaching recommendations to review performance across interactions. For repeatable, high-volume calls such as scheduling, order-status inquiries, and account verification, teams can use Togo, Balto's AI voice agent.
Pricing
The vendor doesn't publish prices. Check with Balto directly.
Prices checked on Oct 6, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Real-time Agent Assist
- Listens to calls and gives agents real-time answers, prompts, and guidance, including information pulled from a knowledge base.
- Automated QA/QM
- Uses AI to score interactions and evaluate 100% of them, replacing sampled reviews with broader visibility into contact-center performance.
- Conversation Insights
- Analyzes customer interactions to surface signals and patterns that can guide contact-center decisions.
- AI Voice Agent
- Togo handles high-volume, repeatable calls such as scheduling, order-status inquiries, and account verification.
- Omnichannel AI
- Unifies conversations across voice and digital channels while preserving context as interactions move between channels.
- AI Coaching
- Provides coaching recommendations tailored to agent performance and connects evaluated behaviors with outcomes.
Works with
- NICE
- Genesys
- RingCentral
- 8x8
- Convoso
- Call ingestion
Alternatives to consider
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Autocalls.ai
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Leaping AI
Choose it if you need voice and text AI agents for inbound and outbound calls, including lead qualification and after-hours calls.
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SigmaMind AI
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Getting started
- Request a demo through Balto's website or by calling the listed demo number.
- Work with Balto's implementation team to integrate with your phone system.
- Configure playbooks, coaching templates, and QA scorecards with the implementation team before launch.
Frequently asked questions
What is Balto and how does it work with a contact center?
Balto says it integrates with existing phone systems, listens to conversations in real time, provides agent guidance, automates coaching and QA, and supports AI voice agents.
How does Togo differ from a traditional IVR?
The page says Togo uses large language models trained on top-agent conversations to handle natural, dynamic interactions and adapt to customer intent, unlike traditional IVR systems that rely on rigid menus and scripts.
Which contact-center platforms does Balto integrate with?
The page names NICE, Genesys, RingCentral, 8x8, and Convoso, and says Balto has prebuilt integrations with more than 60 providers. It also supports call ingestion for older systems with limited APIs.
Is Balto compliant with HIPAA, PCI DSS, and SOC 2?
Balto states that it is HIPAA compliant, PCI DSS certified, and SOC 2 Type II certified.
How quickly can Balto be implemented?
Balto says most customers are live within 30 days. Its implementation team handles technical integration and configures playbooks, coaching templates, and QA scorecards with the customer before launch.