Wali

Wali

WaliChat is a multi-agent WhatsApp collaboration platform that combines WhatsApp Business API connectivity, team chat, no-code automations (Flows), AI-powered assistants, campaign tools and an open API to help teams scale customer communication and automate workflows.

Wali is chat software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
#60 in Chat (60 tools)
Added 4 months ago
18287 directory views this week

Quick Overview

Best for: Business Operations

What it does

Chat software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $39.9 per month (USD)

Next step

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Wali

WaliChat is a web-based, team-oriented live chat solution built around WhatsApp. It enables multiple agents to operate on the same WhatsApp number simultaneously, provides a built-in CRM for contact profiling, analytics, campaign management and a visual no-code automation builder (Flows) with AI agents. Targeted at small-to-large businesses across industries (e-commerce, healthcare, logistics, real estate, restaurants, education, IT/SaaS and more), WaliChat aims to centralize WhatsApp communications, automate repetitive tasks and improve team productivity while keeping the existing WhatsApp number and chat history.

The platform includes a mobile app, campaign and bulk messaging tooling, scheduled messages, team permissions, multi-number management, API & webhooks for custom integrations and many pre-built automation templates to accelerate onboarding and deployment.

WaliChat is a multi-agent WhatsApp collaboration platform that combines WhatsApp Business API connectivity, team chat, no-code automations (Flows), AI-powered assistants, campaign tools and an open API to help teams scale customer communication and automate workflows.

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Key Features

Multi-agent chat

Multiple agents can respond from one or multiple WhatsApp numbers simultaneously; chats can be assigned, redistributed and handled collaboratively in real time.

WhatsApp API & Webhooks

Integration with Meta's official WhatsApp Business API (Cloud API) and webhooks for enterprise-grade reliability, automation and two-way programmatic messaging.

No-code Flows & AI Agents

Visual workflow builder to create automations and business-specific AI agents without coding; includes templates and the ability to train agents on business data.

AI assistant & ChatGPT-powered replies

Built-in AI assistant for suggested replies and automated conversations; can handle text, audio, images and PDFs.

Campaigns & Bulk Messaging

Import recipients (CSV, Excel, Google Sheets or internal CRM), personalize messages with variables, schedule campaigns and track delivery/read status with per-plan recipient and throughput limits.

Contacts management (internal CRM)

Transform WhatsApp contacts into a CRM with metadata, labels, private notes, contact history and easy export/import options.

Analytics & Reporting

Team and conversation-level metrics to measure performance, compare periods, detect operational issues and optimize workload distribution.

Automations & Productivity tools

Automatic chat assignment, welcome messages, out-of-office replies, follow-ups, scheduled messages, quick replies, chat labels, private notes and conversation workflows.

Mobile App & Multi-number support

Mobile apps to manage chats on the go and the ability to manage multiple WhatsApp numbers from a single WaliChat account.

Integrations & Connectors

Connectors and examples for hundreds/thousands of third-party apps via Make, Zapier and Integrately plus native integrations such as HubSpot and general API/Webhook support.

Team permissions & roles

Role-based permissions (owner, admin, supervisor, agent) and configurable access controls (Enterprise feature) to limit read/reply/delete/solve actions per role.

File & media support

Send and receive multimedia (images, video, PDFs, audio, GIFs) with per-plan maximum file sizes and unlimited receive counts in plans.

Pricing

Free Tier Available

7-day free trial available for all plans; no credit card required.

Professional

$39.9 per month (USD)
  • 1 WhatsApp number
  • 3 users (agents)
  • No-code AI Agents (starter)
  • 20,000 text messages and 10,000 media messages (per month)

Business

$69.9 per month (USD)
  • 1 WhatsApp number
  • 6 users (agents)
  • No-code AI Agents (5 workflows)
  • 60,000 text messages and 30,000 media messages (per month)

Enterprise

$99.9 per month (USD)
  • 1 WhatsApp number
  • 9 users (agents) (additional agents available at $14/agent/month)
  • No-code AI Agents (50 workflows)
  • Unlimited messages and media

Use Cases

E-commerce — order confirmations & customer support

Send order notifications, confirmations, delivery updates and handle customer queries and returns from a centralized WhatsApp workspace.

Customer Support & Helpdesk

Shared inbox for teams to provide 24/7 customer support, escalate conversations, leave private notes and measure SLA performance with analytics.

Marketing & Sales — lead qualification

Capture and qualify leads with chatbots and AI, run personalized campaigns, and convert prospects using scheduled messages and templates while tracking results.

Healthcare — appointment reminders & patient engagement

Schedule appointment reminders, share documents, and provide secure, private communications with patients via WhatsApp.

Logistics & Notifications

Automate delivery notifications, provide real-time tracking updates and reduce reliance on SMS/email by leveraging WhatsApp messaging and webhooks.

Appointment management

Automate booking confirmations, reminders and follow-ups, and let AI-assisted flows convert natural language commands into API calls for scheduling.

Lead generation & feedback collection

Use chat flows and campaign features to collect opt-in leads and customer feedback, and store responses in the built-in CRM or external systems.

Integrations

Make / Zapier / Integrately

Connect thousands of apps and automate workflows between WaliChat and CRMs, e-commerce platforms, spreadsheets and more.

HubSpot

Native example integration to sync contacts and activities between HubSpot CRM and WhatsApp conversations.

Custom API & Webhooks

Full API + webhook support to integrate bespoke systems, databases, e-commerce platforms or internal CRMs.

CSV / Google Sheets

Import recipients and send scheduled or bulk messages using CSV, Excel and Google Sheets connectors or via API examples.

Benefits

Scale WhatsApp communication across teams without changing your current phone number or losing chat history.
Automate routine tasks and FAQs with no-code Flows and AI assistants to reduce response times and handle more conversations.
Centralized contact management (internal CRM) and rich metadata to personalize customer interactions.
Built-in analytics and reporting to measure team performance and optimize workload distribution.
Open API and integrations (Make, Zapier, Integrately, HubSpot) enable custom automation and synchronization with existing systems.
Mobile app and multi-number support let teams work remotely and manage several business lines from one platform.

Limitations

Strict WhatsApp policies: unsolicited marketing is prohibited and can lead to account restrictions.
Agent limits per plan (3/6/9) unless you pay additional per-agent fees; larger teams require Enterprise or extra agent add-ons.
Campaign recipient and daily campaign limits vary by plan (e.g., 500/1000/2000 recipients per campaign and per-day campaign caps).
Maximum media file size depends on plan (Professional 3 MB, Business 10 MB, Enterprise 50 MB).
Final prices may include VAT depending on EU country of establishment.

Frequently Asked Questions

What is WaliChat?
WaliChat is a web-based collaborative live chat solution that allows multiple people to interact with a linked WhatsApp account simultaneously, with features focused on team productivity, automation and analytics.
How many agents can operate at the same time?
The number of agents available depends on your plan: Professional (3 users), Business (6 users) and Enterprise (9 users). You can add additional agents at $14/month per agent.
Do I need to have a business WhatsApp account?
No. WaliChat works with both Personal and Business WhatsApp accounts.
Do you offer a free trial?
Yes. A 7-day free trial is available on all plans with no credit card required.
What payment methods do you accept?
WaliChat accepts major credit and debit cards (Visa, Mastercard, American Express, Maestro, Discover, Diners Club, UnionPay). All payments are processed in USD.
Can I have more than one WhatsApp number?
Yes. You can manage multiple WhatsApp numbers, but each number corresponds to one plan subscription.
Can I build chatbots on WaliChat?
Yes. You can build chatbots using the API and webhook events, or with the no-code Flows builder and AI agents.
Can I integrate my software or CRM with the API?
Yes. WaliChat provides full API and webhook access with extensive documentation and code examples in multiple languages and no additional cost across plans.
Can I use WaliChat for marketing purposes?
Unsolicited marketing messages are not allowed. Any marketing communication must be legitimate and opt-in; WhatsApp has strict anti-spam policies and accounts may be restricted for non-compliant behavior.
Can I keep using my current WhatsApp number?
Yes. WaliChat supports connecting your existing WhatsApp number; chats and contacts remain intact during setup.
Do I need to import my contacts to the platform?
No. Contacts on your WhatsApp number are automatically synchronized when you connect the number.

Getting Started

  1. 1 Step 1: Sign up for a WaliChat account and start the 7-day free trial (no credit card required).
  2. 2 Step 2: Connect your existing WhatsApp number via the WhatsApp Business API / Meta Cloud API or session pairing (QR or auth code).
  3. 3 Step 3: Invite team members and assign roles (agent, supervisor, admin) and configure team permissions if needed.
  4. 4 Step 4: Configure contacts sync, import CSV/Google Sheets if required, and set up Flows/automations using templates.
  5. 5 Step 5: Optionally obtain an API key and integrate with CRM/third-party apps using API + webhooks or Zapier/Make connectors.

Support

Help Center

Online help center with guides and frequently asked questions for onboarding and troubleshooting.

Video Tutorials

Step-by-step video guides demonstrating common tasks, Flows building and API usage.

API Documentation

Extensive API docs, dozens of examples and an API Tester for live endpoint testing (available in Developers section).

Blog & Updates

Product news, tutorials and best practices published on the blog.

Email / Sales (get in touch)

Contact options referenced on the site for sales and pre-sales questions (specific contact details not provided in the source content).

API

Available: Yes
Documentation:

Developer documentation, API reference, many code examples and an API tester are available in the WaliChat Developers section (API Documentation).

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