Wali

Wali

WaliChat is a web-based, team-oriented multi-agent live chat platform for WhatsApp that combines multi-user collaboration, analytics, campaign tools, No-Code automation (Flows) and AI-powered assistants to help businesses manage customer communication at scale while keeping their existing WhatsApp number and chat history.

Wali is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
One of 147 tools in Chatbots & Assistants
Added 7 months ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $39.9 per month (USD)

Next step

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WaliChat is a web-based, multi-agent WhatsApp chat platform designed for teams and businesses to manage, automate and scale WhatsApp communication. It works with an existing WhatsApp Business or Personal number (keeps your number and chat history), provides multi-user access, analytics, CRM-style contact management and campaign tools, and integrates with the WhatsApp Business API through API + Webhooks.

The product targets businesses across industries (e-commerce, customer support, healthcare, logistics, real estate, restaurants, education, IT & SaaS, events, automotive and more) that need collaborative team chat, automation (Flows) and AI assistants to handle routine requests, run campaigns, and connect WhatsApp with CRMs and third-party apps.

WaliChat is a web-based, team-oriented multi-agent live chat platform for WhatsApp that combines multi-user collaboration, analytics, campaign tools, No-Code automation (Flows) and AI-powered assistants to help businesses manage customer communication at scale while keeping their existing WhatsApp number and chat history.

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Key Features

Multi-agent Chat

Multiple team members can interact with one or multiple WhatsApp numbers simultaneously, assign chats, distribute workload and collaborate with notes, quick replies and real-time indicators.

No-Code Automation (Flows)

Visual automation builder to create workflows and AI agents without code, with 15+ ready-to-use templates and the ability to connect to 400+ apps and data sources.

AI Assistant / ChatGPT-powered replies

Built-in AI assistant that provides ChatGPT-powered replies and AI reply prediction to automate FAQs, qualify leads and handle routine conversations 24/7.

Contacts Management (Internal CRM)

Transform WhatsApp contacts into a CRM: add metadata, labels, private notes, view historical interactions and extend contact profiles for personalized service.

WhatsApp Campaigns

Campaign builder to import recipients (CSV, Excel, Google Sheets or internal CRM), send personalized template-based text and media messages, schedule campaigns and track delivery/read status.

API + Webhooks

Full-featured API and Webhooks for sending messages, managing chats, contacts, campaigns, files and more with dozens of code examples and an API tester.

Analytics & Reporting

Detailed metrics and dashboards to monitor team activity, measure engagement, compare periods and identify operational issues and improvement opportunities.

Mobile App

Mobile application to manage and reply to chats on the go and enable team members to work remotely.

Team Permissions

Role-based permissions panel (owner, admin, supervisor, agent) to restrict read/reply/delete/solve actions per chat type; Team Permissions noted as available in Enterprise plan.

Automations & Routing

Prebuilt automations such as automatic assignment, welcome messages, out-of-office, follow-ups, call-based automations, scheduling, labels and advanced routing criteria.

Media & File Support

Send and receive images, video, audio, documents and other multimedia files; platform limits vary by plan (max file sizes listed per plan).

Pricing

Free Tier Available

7 days free trial (no credit card required).

Professional

$39.9 per month (USD)
  • 1 WhatsApp number
  • 3 users (team members)
  • No-Code AI Agents: 5 workflows
  • Text messages: 20,000 | Media messages: 10,000

Business

$69.9 per month (USD)
  • 1 WhatsApp number
  • 6 users
  • No-Code AI Agents: 5 workflows
  • Text messages: 60,000 | Media messages: 30,000

Enterprise

$99.9 per month (USD)
  • 1 WhatsApp number
  • 9 users (scalable with additional agents at $14/agent/month)
  • No-Code AI Agents: 50 workflows
  • Text messages: Unlimited | Media messages: Unlimited

Use Cases

Customer Support

24/7 customer service with multi-agent collaboration, automatic replies, routing and AI assistants to reduce handling time and improve response rates.

Marketing & Sales / Campaigns

Run WhatsApp campaigns with personalized template variables, media, scheduling and campaign tracking to nurture leads and send order updates and promotions (subject to WhatsApp policies).

E‑commerce Order & Notifications

Send order confirmations, shipping updates, delivery notifications and receive customer queries within a unified WhatsApp inbox.

Appointment & Reminders

Schedule reminders and confirmations to reduce no-shows for clinics, salons, fitness centers and professional services.

Lead Generation & Qualification

Capture and pre-qualify leads via conversational flows and AI agents, then route qualified leads to agents or CRMs.

Internal Workflows & Onboarding

Use chatbots with memory for internal employee onboarding, provisioning accounts and operational automations.

Integrations

Zapier, Make (Integromat), Integrately

Connect WaliChat to 5000+ apps, CRMs, CMS and e‑commerce platforms using Make, Zapier or Integrately for automation.

HubSpot (CRM)

Example connector: integrate WhatsApp with HubSpot CRM to sync contacts and conversations (listed templates and examples).

API + Webhooks

Full API + Webhooks to build custom integrations, chatbots, scheduled messages and advanced workflows.

Benefits

Enable teams to answer faster and collaborate on chats (multi-agent access and chat assignment).
Automate routine conversations and FAQs with AI assistants and Flows to provide 24/7 coverage and qualify leads.
Scale messaging and campaigns without hiring by using automations, bulk messaging and team workflows.
Keep your existing WhatsApp number and chat history — no migration required.
Integrate with CRMs and 3rd-party apps via API, Webhooks, Zapier/Make for end-to-end automation and data sync.

Limitations

Unsolicited marketing messages and spam are explicitly disallowed and may lead to account bans per WhatsApp policy.
Team Permissions advanced configuration is available only on the Enterprise plan (feature noted as Enterprise-only).

Frequently Asked Questions

What is WaliChat?
WaliChat is a web-based team-oriented collaborative live chat solution that enables multiple people to interact with a linked WhatsApp account simultaneously and provides features focused on team productivity, cooperation and better communication with customers.
How many agents can operate at the same time?
Depending on the plan you choose, you can have from 3 to 9 additional agents per WhatsApp number; additional agents can be added for $14 monthly fee per agent.
Do I need to have a business WhatsApp account?
It's not mandatory; WaliChat works with both Personal or Business WhatsApp accounts.
Do you offer a free trial?
Yes — there is a 7 days free trial with any plan; no credit card is required.
What payment methods do you accept?
All major credit/debit card brands are accepted; payments are charged in USD.
Can I have more than one WhatsApp number?
You can have as many numbers as needed; note that one number corresponds to one plan subscription.
Can I use WaliChat for chatbots?
Yes — you can build chatbots on top of WaliChat using the API and webhooks; it works with any server language capable of receiving HTTP POST JSON requests.
Can I integrate my software or CRM with the API?
Yes — full access to the API and Webhook integration is provided with all pricing plans at no additional cost, including code examples in 15+ programming languages.
Can I use WaliChat for marketing purposes?
Sending unsolicited marketing messages is not allowed; all communication must be legitimate, explicitly approved and expected by recipients to comply with WhatsApp policies.
Can I use my current WhatsApp number?
Yes — you can continue using the same WhatsApp number (Personal or Business) and chats will be synced; the platform supports sending/receiving messages to groups and channels depending on plan-level features.

Getting Started

  1. 1 Step 1: Sign up for a free trial (7 days, no credit card required) and create your account.
  2. 2 Step 2: Connect your existing WhatsApp number via the WhatsApp Business API / Cloud API (pair and authorize).
  3. 3 Step 3: Invite team members, assign roles (agent, supervisor, admin), configure automations and start handling chats.

Support

Docs

API Documentation and dozens of tutorials, code examples and how-to guides are available (Developers / API Documentation).

Help Center

Help Center and FAQ pages for user support and product guidance.

Video Tutorials

Step-by-step video tutorials are listed on the site to guide common tasks.

Blog & Updates

Product news, guides and in-depth articles (Blog & Updates) to keep users informed.

API

Available: Yes
Documentation:

API documentation, examples and an API Tester are available on the site (Developers / API Documentation).

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