Wali
WaliChat is a multi-agent WhatsApp collaboration platform that combines WhatsApp Business API connectivity, team chat, no-code automations (Flows), AI-powered assistants, campaign tools and an open API to help teams scale customer communication and automate workflows.
Wali is chat software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Quick Overview
Best for: Business Operations
What it does
Chat software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from $39.9 per month (USD)
Next step
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Wali
WaliChat is a web-based, team-oriented live chat solution built around WhatsApp. It enables multiple agents to operate on the same WhatsApp number simultaneously, provides a built-in CRM for contact profiling, analytics, campaign management and a visual no-code automation builder (Flows) with AI agents. Targeted at small-to-large businesses across industries (e-commerce, healthcare, logistics, real estate, restaurants, education, IT/SaaS and more), WaliChat aims to centralize WhatsApp communications, automate repetitive tasks and improve team productivity while keeping the existing WhatsApp number and chat history.
The platform includes a mobile app, campaign and bulk messaging tooling, scheduled messages, team permissions, multi-number management, API & webhooks for custom integrations and many pre-built automation templates to accelerate onboarding and deployment.
WaliChat is a multi-agent WhatsApp collaboration platform that combines WhatsApp Business API connectivity, team chat, no-code automations (Flows), AI-powered assistants, campaign tools and an open API to help teams scale customer communication and automate workflows.
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Claim this listingKey Features
Multi-agent chat
Multiple agents can respond from one or multiple WhatsApp numbers simultaneously; chats can be assigned, redistributed and handled collaboratively in real time.
WhatsApp API & Webhooks
Integration with Meta's official WhatsApp Business API (Cloud API) and webhooks for enterprise-grade reliability, automation and two-way programmatic messaging.
No-code Flows & AI Agents
Visual workflow builder to create automations and business-specific AI agents without coding; includes templates and the ability to train agents on business data.
AI assistant & ChatGPT-powered replies
Built-in AI assistant for suggested replies and automated conversations; can handle text, audio, images and PDFs.
Campaigns & Bulk Messaging
Import recipients (CSV, Excel, Google Sheets or internal CRM), personalize messages with variables, schedule campaigns and track delivery/read status with per-plan recipient and throughput limits.
Contacts management (internal CRM)
Transform WhatsApp contacts into a CRM with metadata, labels, private notes, contact history and easy export/import options.
Analytics & Reporting
Team and conversation-level metrics to measure performance, compare periods, detect operational issues and optimize workload distribution.
Automations & Productivity tools
Automatic chat assignment, welcome messages, out-of-office replies, follow-ups, scheduled messages, quick replies, chat labels, private notes and conversation workflows.
Mobile App & Multi-number support
Mobile apps to manage chats on the go and the ability to manage multiple WhatsApp numbers from a single WaliChat account.
Integrations & Connectors
Connectors and examples for hundreds/thousands of third-party apps via Make, Zapier and Integrately plus native integrations such as HubSpot and general API/Webhook support.
Team permissions & roles
Role-based permissions (owner, admin, supervisor, agent) and configurable access controls (Enterprise feature) to limit read/reply/delete/solve actions per role.
File & media support
Send and receive multimedia (images, video, PDFs, audio, GIFs) with per-plan maximum file sizes and unlimited receive counts in plans.
Pricing
7-day free trial available for all plans; no credit card required.
Professional
$39.9 per month (USD)- 1 WhatsApp number
- 3 users (agents)
- No-code AI Agents (starter)
- 20,000 text messages and 10,000 media messages (per month)
Business
$69.9 per month (USD)- 1 WhatsApp number
- 6 users (agents)
- No-code AI Agents (5 workflows)
- 60,000 text messages and 30,000 media messages (per month)
Enterprise
$99.9 per month (USD)- 1 WhatsApp number
- 9 users (agents) (additional agents available at $14/agent/month)
- No-code AI Agents (50 workflows)
- Unlimited messages and media
Use Cases
E-commerce — order confirmations & customer support
Send order notifications, confirmations, delivery updates and handle customer queries and returns from a centralized WhatsApp workspace.
Customer Support & Helpdesk
Shared inbox for teams to provide 24/7 customer support, escalate conversations, leave private notes and measure SLA performance with analytics.
Marketing & Sales — lead qualification
Capture and qualify leads with chatbots and AI, run personalized campaigns, and convert prospects using scheduled messages and templates while tracking results.
Healthcare — appointment reminders & patient engagement
Schedule appointment reminders, share documents, and provide secure, private communications with patients via WhatsApp.
Logistics & Notifications
Automate delivery notifications, provide real-time tracking updates and reduce reliance on SMS/email by leveraging WhatsApp messaging and webhooks.
Appointment management
Automate booking confirmations, reminders and follow-ups, and let AI-assisted flows convert natural language commands into API calls for scheduling.
Lead generation & feedback collection
Use chat flows and campaign features to collect opt-in leads and customer feedback, and store responses in the built-in CRM or external systems.
Integrations
Make / Zapier / Integrately
Connect thousands of apps and automate workflows between WaliChat and CRMs, e-commerce platforms, spreadsheets and more.
HubSpot
Native example integration to sync contacts and activities between HubSpot CRM and WhatsApp conversations.
Custom API & Webhooks
Full API + webhook support to integrate bespoke systems, databases, e-commerce platforms or internal CRMs.
CSV / Google Sheets
Import recipients and send scheduled or bulk messages using CSV, Excel and Google Sheets connectors or via API examples.
Benefits
Limitations
Frequently Asked Questions
What is WaliChat?
How many agents can operate at the same time?
Do I need to have a business WhatsApp account?
Do you offer a free trial?
What payment methods do you accept?
Can I have more than one WhatsApp number?
Can I build chatbots on WaliChat?
Can I integrate my software or CRM with the API?
Can I use WaliChat for marketing purposes?
Can I keep using my current WhatsApp number?
Do I need to import my contacts to the platform?
Getting Started
- 1 Step 1: Sign up for a WaliChat account and start the 7-day free trial (no credit card required).
- 2 Step 2: Connect your existing WhatsApp number via the WhatsApp Business API / Meta Cloud API or session pairing (QR or auth code).
- 3 Step 3: Invite team members and assign roles (agent, supervisor, admin) and configure team permissions if needed.
- 4 Step 4: Configure contacts sync, import CSV/Google Sheets if required, and set up Flows/automations using templates.
- 5 Step 5: Optionally obtain an API key and integrate with CRM/third-party apps using API + webhooks or Zapier/Make connectors.
Support
Help Center
Online help center with guides and frequently asked questions for onboarding and troubleshooting.
Video Tutorials
Step-by-step video guides demonstrating common tasks, Flows building and API usage.
API Documentation
Extensive API docs, dozens of examples and an API Tester for live endpoint testing (available in Developers section).
Blog & Updates
Product news, tutorials and best practices published on the blog.
Email / Sales (get in touch)
Contact options referenced on the site for sales and pre-sales questions (specific contact details not provided in the source content).
API
Developer documentation, API reference, many code examples and an API tester are available in the WaliChat Developers section (API Documentation).
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