Wali
WaliChat is a web-based, team-oriented multi-agent live chat platform for WhatsApp that combines multi-user collaboration, analytics, campaign tools, No-Code automation (Flows) and AI-powered assistants to help businesses manage customer communication at scale while keeping their existing WhatsApp number and chat history.
Wali is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Review official source →Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from $39.9 per month (USD)
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Wali
WaliChat is a web-based, multi-agent WhatsApp chat platform designed for teams and businesses to manage, automate and scale WhatsApp communication. It works with an existing WhatsApp Business or Personal number (keeps your number and chat history), provides multi-user access, analytics, CRM-style contact management and campaign tools, and integrates with the WhatsApp Business API through API + Webhooks.
The product targets businesses across industries (e-commerce, customer support, healthcare, logistics, real estate, restaurants, education, IT & SaaS, events, automotive and more) that need collaborative team chat, automation (Flows) and AI assistants to handle routine requests, run campaigns, and connect WhatsApp with CRMs and third-party apps.
WaliChat is a web-based, team-oriented multi-agent live chat platform for WhatsApp that combines multi-user collaboration, analytics, campaign tools, No-Code automation (Flows) and AI-powered assistants to help businesses manage customer communication at scale while keeping their existing WhatsApp number and chat history.
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Claim this listingKey Features
Multi-agent Chat
Multiple team members can interact with one or multiple WhatsApp numbers simultaneously, assign chats, distribute workload and collaborate with notes, quick replies and real-time indicators.
No-Code Automation (Flows)
Visual automation builder to create workflows and AI agents without code, with 15+ ready-to-use templates and the ability to connect to 400+ apps and data sources.
AI Assistant / ChatGPT-powered replies
Built-in AI assistant that provides ChatGPT-powered replies and AI reply prediction to automate FAQs, qualify leads and handle routine conversations 24/7.
Contacts Management (Internal CRM)
Transform WhatsApp contacts into a CRM: add metadata, labels, private notes, view historical interactions and extend contact profiles for personalized service.
WhatsApp Campaigns
Campaign builder to import recipients (CSV, Excel, Google Sheets or internal CRM), send personalized template-based text and media messages, schedule campaigns and track delivery/read status.
API + Webhooks
Full-featured API and Webhooks for sending messages, managing chats, contacts, campaigns, files and more with dozens of code examples and an API tester.
Analytics & Reporting
Detailed metrics and dashboards to monitor team activity, measure engagement, compare periods and identify operational issues and improvement opportunities.
Mobile App
Mobile application to manage and reply to chats on the go and enable team members to work remotely.
Team Permissions
Role-based permissions panel (owner, admin, supervisor, agent) to restrict read/reply/delete/solve actions per chat type; Team Permissions noted as available in Enterprise plan.
Automations & Routing
Prebuilt automations such as automatic assignment, welcome messages, out-of-office, follow-ups, call-based automations, scheduling, labels and advanced routing criteria.
Media & File Support
Send and receive images, video, audio, documents and other multimedia files; platform limits vary by plan (max file sizes listed per plan).
Pricing
7 days free trial (no credit card required).
Professional
$39.9 per month (USD)- 1 WhatsApp number
- 3 users (team members)
- No-Code AI Agents: 5 workflows
- Text messages: 20,000 | Media messages: 10,000
Business
$69.9 per month (USD)- 1 WhatsApp number
- 6 users
- No-Code AI Agents: 5 workflows
- Text messages: 60,000 | Media messages: 30,000
Enterprise
$99.9 per month (USD)- 1 WhatsApp number
- 9 users (scalable with additional agents at $14/agent/month)
- No-Code AI Agents: 50 workflows
- Text messages: Unlimited | Media messages: Unlimited
Use Cases
Customer Support
24/7 customer service with multi-agent collaboration, automatic replies, routing and AI assistants to reduce handling time and improve response rates.
Marketing & Sales / Campaigns
Run WhatsApp campaigns with personalized template variables, media, scheduling and campaign tracking to nurture leads and send order updates and promotions (subject to WhatsApp policies).
E‑commerce Order & Notifications
Send order confirmations, shipping updates, delivery notifications and receive customer queries within a unified WhatsApp inbox.
Appointment & Reminders
Schedule reminders and confirmations to reduce no-shows for clinics, salons, fitness centers and professional services.
Lead Generation & Qualification
Capture and pre-qualify leads via conversational flows and AI agents, then route qualified leads to agents or CRMs.
Internal Workflows & Onboarding
Use chatbots with memory for internal employee onboarding, provisioning accounts and operational automations.
Integrations
Zapier, Make (Integromat), Integrately
Connect WaliChat to 5000+ apps, CRMs, CMS and e‑commerce platforms using Make, Zapier or Integrately for automation.
HubSpot (CRM)
Example connector: integrate WhatsApp with HubSpot CRM to sync contacts and conversations (listed templates and examples).
API + Webhooks
Full API + Webhooks to build custom integrations, chatbots, scheduled messages and advanced workflows.
Benefits
Limitations
Frequently Asked Questions
What is WaliChat?
How many agents can operate at the same time?
Do I need to have a business WhatsApp account?
Do you offer a free trial?
What payment methods do you accept?
Can I have more than one WhatsApp number?
Can I use WaliChat for chatbots?
Can I integrate my software or CRM with the API?
Can I use WaliChat for marketing purposes?
Can I use my current WhatsApp number?
Getting Started
- 1 Step 1: Sign up for a free trial (7 days, no credit card required) and create your account.
- 2 Step 2: Connect your existing WhatsApp number via the WhatsApp Business API / Cloud API (pair and authorize).
- 3 Step 3: Invite team members, assign roles (agent, supervisor, admin), configure automations and start handling chats.
Support
Docs
API Documentation and dozens of tutorials, code examples and how-to guides are available (Developers / API Documentation).
Help Center
Help Center and FAQ pages for user support and product guidance.
Video Tutorials
Step-by-step video tutorials are listed on the site to guide common tasks.
Blog & Updates
Product news, guides and in-depth articles (Blog & Updates) to keep users informed.
API
API documentation, examples and an API Tester are available on the site (Developers / API Documentation).
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