brandwise
Brandwise brings ecommerce comments, DMs, email, and live chat into shared inboxes, where its AI agent can respond to customers and carry out approved support tasks. Social-first ecommerce teams use it to manage conversations and order workflows.
One of 589 tools in AI Agents
Who it's for
- Ecommerce support teams handling customer questions across social comments, DMs, email, and live chat.
- Social media teams at high-volume brands that need to moderate comments and respond across multiple pages.
- DTC operations teams using Shopify that want an agent to help with order lookups, exchanges, or address changes.
How it fits your workflow
Connect brand pages to bring comments, DMs, email, and live chat into Brandwise inboxes. Obie uses the brand's knowledge base, catalog, policies, order data, and past replies to inform its responses.
Describe handling instructions in plain text. Obie can respond to customers, hide spam, track orders, and perform supported actions in Shopify; the page's example exchange workflow includes customer confirmation and a team alert for a possible refund.
Teams can hand off complex or sensitive conversations to a person and use analytics to track volume, response times, and AI performance.
Pricing
Free: A 7-day free trial is offered. The supplied page does not state paid plan prices.
Free trial
Free for 7 days
- · The page invites users to put their busiest channel on autopilot.
- · Unlimited teammates and pages are stated to be included on every plan.
Prices checked on Oct 5, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Unified customer inbox
- Brings comments, DMs, email, and live chat from a brand's pages into one workspace, with a separate inbox for each channel.
- Brand-informed AI agent
- Obie draws on a brand's knowledge base, catalog, policies, order data, and reply history to respond to customers.
- Plain-text instructions
- Teams can explain how Obie should handle situations in plain text, without using macros or complex flow-builders.
- Moderation and customer responses
- The agent can hide spam and respond to customer conversations, with the team able to handle complex or sensitive cases through AI handoff.
- Ecommerce task execution
- The page describes Obie tracking orders and executing exchanges in Shopify, as well as updating an order's shipping address.
- Recurring tasks and analytics
- Teams can schedule recurring tasks and track volume, response times, and AI performance across channels.
Works with
- Shopify
- Slack
Alternatives to consider
-
CommentGuard
Choose it if your priority is Facebook and Instagram comment moderation and context-aware replies rather than Brandwise's broader inbox covering DMs, email, and live chat.
Getting started
- Start the 7-day free trial.
- Connect your pages to bring conversations into Brandwise.
- Give Obie access to the brand information it uses, such as product, policy, and order data.
- Write plain-text instructions for the situations Obie should handle.