cast-app
Cast is an AI-driven autopilot layer for customer success that presents personalized, data-grounded reviews and runs lifecycle AI agents across onboarding, adoption, retention, and expansion to scale post-sales revenue without scaling teams.
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Review official source →Quick Overview
Best for: Business Operations
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Paid from Priced based on the number of your customer accounts (no public tiered pricing listed on page).
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cast-app
Cast is an AI-powered autopilot layer for customer success that overlays existing CRM and CS systems (Salesforce, HubSpot, Gainsight, Totango) to present personalized, data-grounded reviews and run lifecycle AI agents across onboarding, adoption, retention, and expansion. It is positioned to help companies scale post-sales revenue, influence renewals and expansion, reduce account and revenue churn, and stream referrals from promoters without simply increasing CSM headcount.
The offering is enterprise-focused and claims day-one readiness via grounding in customers' data and 2.2M minutes of anonymized customer-success conversations contributed by enterprise partners. Cast delivers customer-facing experiences across three channels (Inbox, In-App, Chat), supports multilingual voice and text presentations, and emphasizes privacy by stating customer data is never used to train Cast's models.
AI-driven platform for customer interaction, revenue growth, and personalized digital experiences.
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Claim this listing for $29Key Features
AI-Presented Business Reviews
Automatically created and presented, personalized business reviews for customers, partners, and leadership at scale.
Ask AI-Presenter Anything
Interactive AI presenter that provides grounded answers across CRM, CS, support, and product data; supports text and voice and can be interrupted to ask questions.
Lifecycle AI Agents
Orchestrated AI agents for onboarding, adoption, retention, expansion, and feedback to run playbooks on autopilot across the customer lifecycle.
Multi-channel Delivery
Delivers experiences via Inbox (email), In-App presentations embedded in web/mobile apps, and Chat for post-sales interactions.
Embeddable Presentations
Presentations can be embedded directly into apps or portals with minimal code (described as two lines of code).
Multilingual Text & Voice
Supports 17 spoken languages for personalized, multilingual presentations and interactions.
Data Grounding & Privacy
Answers are grounded per contact and per account at runtime; the site states customer data is never used to train Cast's models.
Tech-Stack Agnostic
Designed to sit on top of existing CRM/CS stacks (Salesforce, HubSpot, Gainsight, Totango) to turn them into customer-facing experiences.
Pricing
Custom / Account-based
Priced based on the number of your customer accounts (no public tiered pricing listed on page).- Pricing tailored to number of customer accounts
- Enterprise-focused deployment and onboarding
Use Cases
End-to-end customer lifecycle automation
Automate workflows from onboarding to off-boarding, including adoption, retention, expansion, and feedback with lifecycle AI agents.
Scaling post-sales revenue
Increase renewals and revenue expansion by presenting personalized reviews and executing playbooks on autopilot to influence executive stakeholders and users.
Extend CSM coverage
Provide coverage for more accounts without proportionally increasing CSM headcount by using AI copilots in front of customers and behind CSMs.
In-product and email engagement
Reach executives, partners, indirect customers, and users through email, in-app presentations, and chat to accelerate value and drive action.
Customer-facing AI presenter
Offer interactive 'Ask Me Anything' style account-specific answers to customers to surface account pulse and immediate answers.
Integrations
Salesforce
Used as a CRM data source to ground AI answers and presentations.
HubSpot
Supported CRM integration to provide account- and contact-level grounding.
Gainsight
Integrates with CS tooling to surface customer-success data for AI presentations.
Totango
Integrates with Totango as a CS data source for grounding AI agents.
Benefits
Limitations
Frequently Asked Questions
Is Cast a CRM or CS platform?
Does Cast use my customer data to train models?
Getting Started
- 1 Step 1: Book a Demo or 1-on-1 Walkthrough via the site to see AI agents in action.
- 2 Step 2: Connect your data sources and CRM/CS systems (e.g., Salesforce, HubSpot, Gainsight, Totango) so answers are grounded per account.
- 3 Step 3: Embed presentations into your web or mobile product (the site states embedding requires 'just two lines of code') and enable Inbox, In-App, and Chat channels.
Support
Support available via [email protected] (listed on site).
docs
Product documentation and resources referenced (site lists 'Product Documentation' and school.cast.app).
demo / walkthrough
Book a Demo, Book a Walkthrough, or watch a Founder Tour / 5-minute recording via the website.
social
Follow on LinkedIn (link present on the site).
API
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