ChatSKU
ChatSKU turns product catalogs into a website-based buying assistant that answers B2B product questions, builds quotes, and captures orders. Manufacturers, distributors, and wholesalers can use it to support buyers and sales workflows without rebuilding their website.
One of 168 tools in Chatbots & Assistants
Who it's for
- B2B sales teams at manufacturers that need to answer product and specification questions from an existing catalog.
- Distributors and wholesalers that handle RFQs, bulk quotes, or customer-specific pricing.
- Commerce teams that want to add a conversational buying assistant to an existing website.
How it fits your workflow
Send ChatSKU a catalog in PDF, Excel, or store-catalog form. ChatSKU configures the assistant using that product information, and your team reviews the setup.
Add the provided script to your website. Buyers can ask product questions in natural language, and the assistant can build quotes and capture orders. The page also describes customer-group pricing and syncing customer information with a CRM, eCommerce platform, or ERP.
Pricing
Free: A free trial is offered with no credit card required. The page says plans differ by catalog size and support, while all plans include every feature; specific prices and catalog thresholds are not stated.
The vendor doesn't publish prices. Check with ChatSKU directly.
Prices checked on Oct 20, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Catalog-based product answers
- Answers buyer questions in natural language using product catalog information, including SKUs, specifications, and variants.
- Quote and RFQ workflows
- Builds quotes in the conversation and supports RFQ workflows and bulk quotes for B2B buyers.
- Order capture
- The page describes the assistant as able to capture orders from buyers.
- Website embedding
- Adds the assistant to a website using a script tag. The page says it works on any website and does not require a developer.
- Customer groups and custom pricing
- Allows businesses to import customer lists via CSV, organize buyers into groups, and set group-specific pricing and product discounts.
- Catalog and buyer analytics
- Provides analytics on buyer intent and behavior, according to the page.
Works with
- CRM, eCommerce platform, or ERP
- Website embed
Alternatives to consider
-
HeiChat
Choose it if you need a no-code ecommerce assistant focused on product and policy questions, recommendations, and multilingual customer conversations.
-
BestChat
Choose it if you want an AI customer service platform described as integrating with Shopify, Wix, and WordPress.
-
ChatShape
Choose it if you want to build a website chatbot by crawling site links or uploading PDFs for customer support and lead collection.
Getting started
- Start a free trial or request a guided demo.
- Send or upload your existing product catalog.
- Review the assistant configuration provided by ChatSKU.
- Add the embed script to your website.