fpt-ai
FPT.AI is a Vietnamese enterprise AI platform that provides generative-AI powered virtual assistants, conversational AI, speech and document automation, eKYC and other AI modules to help businesses automate customer experience, workforce productivity and operational processes.
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Quick Overview
Best for: Chatbots & Assistants
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Chatbots & Assistants
Pricing snapshot
Free
Next step
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fpt-ai
FPT.AI is a region-focused artificial intelligence platform from FPT Smart Cloud that provides enterprise-grade AI products and solutions to transform businesses into AI-first organizations. The platform offers conversational AI (chatbots and virtual assistants), speech technologies (text-to-speech, speech-to-text), document automation, eKYC, and other modules built with machine learning and NLP/NLU to automate customer experience, digital workforce tasks and operational processes.
FPT.AI targets enterprise customers across multiple industries (banking, finance, insurance, retail, logistics) and business functions (sales & marketing, HRM, customer service, legal & compliance), and advertises metrics such as 3000+ clients, 16M+ end-users and large numbers of automated interactions to demonstrate production usage.
Comprehensive AI platform for business transformation.
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Claim this listing for $29Key Features
Generative AI Virtual Assistants
Award-winning AI virtual assistants built on Generative AI to enable 24/7 automated, omni-channel conversations that improve CSAT, conversion rate and customer lifetime value.
Conversational AI / Chatbot Platform
FPT.AI Conversation (chatbot building platform) using state-of-the-art NLP/NLU and machine learning for building chatbots across channels such as Facebook Messenger, Zalo and websites.
Speech Technologies
Modules for Text-to-Speech and Speech-to-Text to enable voice interaction and related enterprise voice solutions.
Document Automation & eKYC
Products for document automation and eKYC including identity card OCR and automated document processing workflows.
Product Suite and Specialised Modules
Multiple product modules including FPT AI Agents, FPT AI Chat, FPT AI Engage, FPT AI Enhance, FPT AI Read, FPT AI eKYC, FPT AI Mentor, FPT AI Voice Maker, FPT AI Adjust and FPT AI Voice Agent.
Pricing
Try for free (site offers a 'Try for free' option)
Use Cases
Customer Experience Enhancement
Deploy AI virtual assistants and chatbots to provide automated, omni-channel customer service that increases CSAT and handles large volumes of simultaneous customer interactions.
Digital Workforce / Office Support
Use AI-enabled tools to empower employees, automate repetitive office tasks and surface knowledge to improve employee productivity and experience.
Operational Excellence
Automate workflows and routine processes to streamline operations and reduce manual effort across enterprises.
Increase Sales Efficiency
Leverage analytics and AI-driven automation to augment sales processes, generate actionable insights and improve conversion rates.
Industry-specific Deployments
Applications in banking, finance, insurance, retail and logistics such as automated data entry, identity recognition (eKYC), and call center automation.
Integrations
Facebook Messenger
Supported chat interface for deploying chatbots and virtual assistants.
Zalo
Supported local messaging platform for chatbot integration.
Website
Embed conversational agents directly on customer websites for omni-channel support.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Visit the FPT.AI website and explore product pages (e.g., FPT AI Agents, Chat, eKYC, Read).
- 2 Use the 'Try for free' option to evaluate available products or request a demo via 'Start with us'.
- 3 Contact FPT.AI sales/support via [email protected] or hotline 1900 638 399 to discuss onboarding and enterprise deployment.
Support
[email protected] for product support and inquiries
phone
Hotline 1900 638 399 for customer support and sales
docs
Documentation pages referenced for Conversation, Text to Speech, Speech to Text and Reader in the site navigation
API
Documentation pages for Conversation, Text to Speech, Speech to Text and Reader are linked in site navigation (no explicit API details on the provided page).
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