heep-ai

heep-ai

Heep is an AI-powered assistant for restaurants that answers missed calls and messages, captures reservations, reduces no-shows, centralizes customer messaging, and provides analytics and mobile management for single or multi-site operations.

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Free
#446 in AI Agents (446 tools)
Added 1 month ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Free

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heep-ai

Heep is an AI assistant built for restaurants that captures bookings from missed calls and messages, centralizes customer conversations across channels (WhatsApp, Instagram, Messenger, email, phone), and automates reservation handling so front-of-house staff can focus on guests. It includes features to reduce no-shows (automated reservation reminders and client reactivation), multi-site management, marketing campaign messaging, real-time analytics, and a mobile app for on-the-go management. Heep positions itself as an operational tool that connects to a restaurant's systems ("Heep se connecte à votre caisse") and is used by independent venues and large multi-site groups.

AI agents for automated customer support on social media.

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Key Features

Capture bookings (Missed calls)

Automatically contacts clients after missed calls and converts unanswered calls into confirmed reservations.

Centralized messaging

Unifies WhatsApp, Instagram, Messenger and email into a single interface for customer conversations.

Marketing campaigns

Send targeted messages for launches and special events to promote offers and drive bookings.

Multi-establishment management

Manage multiple restaurants from a single interface with centralized rules and settings.

Reservation reminders & reactivation

Automated pre-visit reminders and customer reactivation workflows to reduce no-shows and recapture dormant conversations.

Analytics & revenue attribution

Real-time dashboards showing messages received, reservations created, peak hours, and revenue recovered by connecting to the point-of-sale.

Mobile app

Full management capabilities from a smartphone to monitor activity and handle reservations in real time.

Heep Copilot

An intelligent assistance feature to support staff and automate common tasks (described as "Heep Copilot").

Pricing

Free Tier Available

Free trial available (the site includes "Essayer gratuitement" calls-to-action).

Use Cases

Recover missed reservations

Automatically reach out to customers after missed calls or unanswered contacts to turn lost opportunities into bookings.

Centralize customer communication

Aggregate messages from WhatsApp, Instagram, Messenger and email so staff can manage conversations from one place.

Reduce no-shows and increase covers

Use automated reminders and reactivation flows to decrease no-shows and improve seat utilization.

Run targeted marketing

Send campaigns for launches and events to drive traffic and fill quieter service periods.

Manage multi-site operations

Apply common rules, menus, hours and reservation conditions across multiple restaurant locations from one platform.

Measure incremental revenue

Connect to the cash register to quantify revenue generated from recovered reservations and view real-time impact.

Integrations

Point-of-sale / caisse

Heep connects to your cash register to calculate in real time the revenue generated by recovered reservations.

Messaging channels (WhatsApp, Instagram, Messenger, email)

Direct integration of customer channels so messages are centralized and handled automatically.

Telephone / call handling

Handles missed calls by contacting customers and converting calls into reservations.

Benefits

More bookings from recovered missed calls and messages.
Less operational effort for front-of-house teams by automating reservation handling.
Better control and visibility with real-time analytics and revenue attribution.
Reduced no-shows through automated reminders and customer reactivation.
Centralized messaging across channels to streamline communication.
Single onboarding and multi-site management for groups and chains.

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Step 1: Explain to Heep how your restaurant works by sharing rules, menus, hours and reservation conditions via a simple message.
  2. 2 Step 2: Connect your customer channels (Instagram, WhatsApp, phone, email) — described as a few minutes setup with no technical configuration required for the team.
  3. 3 Step 3: Let Heep handle incoming messages, missed calls, group reservations and FAQs automatically; monitor results from the mobile app and analytics dashboard.

Support

Contact form

Website 'Nous contacter' / contact pages listed in site navigation for inquiries and onboarding.

Customer support (reported)

Customer testimonials cite a "support réactif" indicating responsive support for users.

API

Available: No

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