heep-ai
Heep is an AI assistant for restaurants that captures missed calls and manages customer messaging across channels to convert inquiries into confirmed reservations and reduce no-shows.
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Quick Overview
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What it does
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Best fit
AI Agents
Pricing snapshot
Free
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heep-ai
Heep is an AI assistant built for restaurants to respond to customers and manage reservations automatically. It captures missed calls, handles messages from multiple channels (WhatsApp, Instagram, Messenger, email), and converts unanswered interactions into confirmed bookings. The product is aimed at restaurants of all sizes, from independents to multi-site groups, and emphasizes increasing revenue, saving staff time, and providing real-time insights into reservation performance.
AI agents for automated customer support on social media.
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Claim this listingKey Features
Appels manqués (Missed-call capture)
Automatically contacts customers after missed phone calls and converts those interactions into confirmed reservations.
Messagerie client (Unified messaging)
Centralises WhatsApp, Instagram, Messenger and email in a single interface so teams can manage all customer messages together.
Campagne marketing (Targeted campaigns)
Send targeted messages for launches and special events to customers.
Multi-établissements (Multi-location management)
Manage multiple restaurants from a single common interface.
Rappels de réservation (Reservation reminders)
Automatic reminders sent before each visit to reduce no-shows.
Réactivation client (Customer reactivation)
Follow up and re-engage customers when conversations have stopped.
Analytics & Insights
Real-time dashboards showing messages received, reservations created, peak hours, recovered revenue and other performance metrics.
App mobile
Manage messages, reservations and view analytics from a mobile application, even during service.
Heep Copilot
Intelligent assistance for staff and teams to help manage customer interactions (named capability on the site).
Integration with point-of-sale
Connects to your cash register (caisse) to measure in real time the revenue generated by recovered reservations.
Pricing
Free trial available (site shows 'Essayer gratuitement')
Use Cases
Recover missed reservations
When staff cannot pick up calls, Heep contacts the customer and takes the reservation automatically, turning missed calls into confirmed covers.
Centralise multichannel messaging
Handle WhatsApp, Instagram, Messenger and email from one place so teams stop switching between apps and conversations are not missed.
Scale operations for multi-site groups
Manage bookings and customer messaging across multiple restaurants from a single interface to maintain consistency and reduce overhead.
Reduce no-shows and increase revenue
Send automated reminders and track recovered revenue via POS connection to measure the financial impact of Heep.
Integrations
WhatsApp / Instagram / Messenger / Email
Enables unified messaging by connecting social and messaging channels to manage customer conversations in one place.
Telephone (missed calls)
Captures missed phone calls and triggers automated follow-up to convert calls into reservations.
Point-of-sale (caisse)
Connects to the restaurant's cash register to calculate in real time the revenue generated by recovered reservations.
Reservation system
Indicates connection with existing reservation systems to synchronise bookings and provide insights (site text: 'Connecté avec votre système de réservation').
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Describe how your restaurant works by sharing rules, menus, opening hours and reservation conditions via a simple message to Heep.
- 2 Step 2: Connect your channels (Instagram, WhatsApp, telephone, e-mail) in a few minutes; the site indicates no technical configuration is required for your team.
- 3 Step 3: Heep starts managing messages, missed calls, group bookings and FAQs automatically on your behalf.
Support
Contact form
Access via 'Nous contacter' on the website to reach sales or support.
Demo booking
Schedule a demo through the site ('Planifier ma démo') to see Heep in action and get onboarding assistance.
API
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