Loman

Loman

Loman is a 24/7 voice AI phone answering platform built for restaurants that answers calls, takes pickup and delivery orders, handles reservations and FAQs, securely processes phone payments, and syncs orders and tickets to POS and reservation systems.

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Quick Overview

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What it does

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Loman

Loman provides a restaurant-focused voice AI phone agent that operates 24/7 to answer every call, take pickup and delivery orders, book reservations, answer menu and FAQ questions, and accept payments over the phone. It syncs orders, tickets, and payments to POS and reservation systems and is positioned for single-unit restaurants up to multi-location and enterprise brands. The platform includes a management interface for live calls, transcripts, orders, business info and menu updates, analytics, and revenue-tracking to help operators reduce missed calls and increase phone revenue.

Loman is a 24/7 voice AI phone answering platform built for restaurants that answers calls, takes pickup and delivery orders, handles reservations and FAQs, securely processes phone payments, and syncs orders and tickets to POS and reservation systems.

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Key Features

24/7 Voice AI answering

Always-on AI phone answering that answers every call and handles unlimited simultaneous calls so restaurants don't miss orders during peak periods.

Order taking for pickup & delivery

Takes pickup and delivery orders by phone and sends clean tickets directly to the restaurant's POS system.

Secure phone payments

Securely accepts credit and debit card payments over the phone for pickup and delivery orders.

Reservation booking

Lets customers book reservations by phone 24/7, reducing wait times and improving guest satisfaction.

POS & reservation system sync

Integrates with POS and reservation systems to sync tickets, payments, and reservations into existing restaurant workflows.

Call center & analytics dashboard

See live calls, transcripts, orders, outcomes, payments and revenue metrics; identify peak call times and track conversion and average ticket.

Menu and business management

Update business info, menus, hours and rules quickly in the platform; supports upsells and missed-order recapture.

Multi-location & franchise support

Manage shared menus with per-store overrides, local numbers, store-specific hours and holidays, and region-based routing with analytics rolled up by location.

Edge-case handling & transfers

Detects intent, hands off to live staff, captures voicemail with transcript, or sends contextual messages to staff for human follow-up.

Pricing

Current pricing details are not available from the vendor source.

Use Cases

Automated order taking

Handle inbound pickup and delivery orders by phone, accept payment, and sync orders to the POS to reduce missed revenue and front-of-house interruptions.

Reservation management

Provide 24/7 phone reservations and booking so guests can secure tables outside of staffed hours and reduce host stand phone interruptions.

Customer support & FAQs

Answer menu, allergen, hours, directions, wait time and order status questions without pulling staff away from service.

Multi-location operations

Support enterprise and franchise groups with per-location overrides, local routing, and aggregated analytics for staffing and performance decisions.

Integrations

Square

Sync orders and payments to Square POS.

Toast

Integrate order and ticket syncing with Toast POS.

SpotOn

Send orders and tickets to SpotOn POS.

Clover

Sync orders and payments with Clover POS.

OpenTable

Integrate phone reservation bookings with reservation systems like OpenTable.

Shift4

Listed on site as a supported partner for payments and POS integrations.

Aloha by NCR

Listed on site as a supported POS integration option.

Olo

Included in the page header as an integration partner for order flow.

Stream

Listed on the site header among integration and partner names.

Benefits

Recapture missed phone revenue and convert more inbound calls into orders and reservations.
Increase average ticket with smart prompts and automated upsells.
Reduce labor costs and front-of-house interruptions by offloading routine calls to AI.
Improve guest experience with faster, consistent phone service and fewer errors.
Enable 24/7 ordering and reservations to capture after-hours demand.

Limitations

No verified limitations are available.

Frequently Asked Questions

Is Voice AI cheaper and better than a human or answering service?
Loman answers 100% of calls, never calls in sick, follows your menu and policies perfectly, reduces staff phone time and errors, captures orders that would be missed, and charges a predictable software fee instead of hourly wages or per-minute call center costs.
What can Loman handle on a call?
Pickup and delivery orders, payments for orders, reservations, menu and allergen questions, hours and directions, wait times, order status, catering inquiries, smart routing to your team, recognizing repeat callers, multiple languages, and syncing clean tickets to your systems.
Can AI phone ordering take payments over the phone?
Yes. Loman can securely take payments over the phone for pickup and delivery orders and integrates directly with your POS so customers can place an order and pay instantly by card without staff intervention.
How fast is setup and what do we need?
Loman can get you up and running in less than 24 hours: connect your systems, import the menu, choose a greeting, set hours and rules, then test. White-glove setup is available if requested.
Does it work for multi-location and franchise groups?
Yes. Loman supports shared menus with per-store overrides, local numbers, store-specific hours and holidays, region-based routing, and rolled-up analytics by location.
What happens with edge cases or unhappy callers?
Loman detects intent and either resolves the issue or hands off cleanly by transferring to a live line, capturing voicemail with a transcript, or sending a message to your team with caller info and context for human follow-up.

Getting Started

  1. 1 Step 1: Schedule a demo or enter your contact info to receive a demo call from Loman.
  2. 2 Step 2: Connect your systems and import your menu (POS and reservation integrations).
  3. 3 Step 3: Choose greetings, set hours and rules, test the agent, and go live (can be completed in under 24 hours).

Support

Sales / Demo

Schedule a demo or submit contact info on the site to receive a demo call and see Loman in action.

Onboarding / Setup

White-glove setup and onboarding assistance available to connect systems and import menus.

Resources

Customer stories, blog, and ROI calculator are listed on the site as resources.

API

Available: No

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