macha

macha

Macha AI is a suite of Zendesk-native AI applications designed to enhance customer support workflows by providing AI-powered translations, auto-replies, ticket summaries, smart tagging, and knowledge base search, helping support teams work faster and smarter.

macha is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise
#265 in Chatbots & Assistants (265 tools)
Added 0 year ago
17906 directory views this week

Quick Overview

Best for: Chatbots & Assistants

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Chatbots & Assistants

Pricing snapshot

Freemium from Varies by app; some are license-based per agent, others usage-based.

Next step

Compare macha with similar tools before you shortlist it.

Compare this tool before you shortlist it

Review alternatives, pricing posture, and workflow fit side by side.

macha

Macha AI offers a comprehensive toolkit of AI-powered applications built specifically for Zendesk to help customer support teams improve efficiency and quality of service. The suite includes tools such as AI Copilot for drafting replies and summarizing tickets, an autonomous Auto Reply AI Agent, AI Ticket Translations supporting over 80 languages, AI Knowledge Base search, and AI that learns from past tickets to assist with new ones. Designed for support teams operating in multiple languages and complex workflows, Macha AI integrates seamlessly within Zendesk to streamline support processes without requiring additional tools or agents.

AI customer support chatbot for Shopify and Zendesk, automating responses and improving efficiency.

Own this listing?

Claim this page to add pricing, features, screenshots, and verified owner details.

Claim this listing

Key Features

AI Copilot for Agents

Helps agents draft replies and summarize ticket threads directly within Zendesk to speed up response times.

Auto Reply AI Agent

An autonomous AI agent that drafts and sends replies on behalf of agents, fully hands-off and maintaining brand voice.

AI Ticket Translations

Enables agents to read, write, and reply to tickets in over 80 languages without needing extra translation tools.

AI Knowledge Base

Allows searching of knowledge sources with AI from inside Zendesk to quickly find relevant information.

Past Tickets AI

Learns from historical tickets to assist in solving new support requests more effectively.

Ticket Fields AI (Coming Soon)

AI that reads new tickets and automatically fills in ticket fields to streamline ticket management.

Pricing

Free Tier Available

All apps offer a 7-day free trial with no credit card required; extensions available upon request.

Individual App Pricing

Varies by app; some are license-based per agent, others usage-based.
  • Subscribe only to the apps your team needs
  • Transparent and fair pricing models

Enterprise Plans

Custom pricing with priority support available upon contact.
  • Tailored plans for large organizations
  • Dedicated support and custom features

Use Cases

Multilingual Support

Support teams can provide high-quality responses in multiple languages without hiring additional agents, improving international customer service.

Faster Ticket Resolution

Agents can draft replies and summarize tickets quickly, saving time and increasing productivity.

Automated Customer Replies

The Auto Reply AI Agent can autonomously handle routine replies, reducing agent workload.

Knowledge Base Integration

Agents can quickly find relevant help articles and information directly within Zendesk to assist customers.

Data-Driven Support

Using AI trained on past tickets to improve accuracy and relevance of responses to new tickets.

Integrations

Zendesk

Macha AI apps are fully integrated within the Zendesk platform, enabling seamless AI-powered support workflows.

Benefits

Significant time savings per ticket, improving overall support team efficiency.
Supports over 80 languages, enabling seamless international customer support.
Fully integrated within Zendesk, requiring no additional tools or complex setups.
Maintains data privacy with GDPR compliance and zero data retention policy.
Flexible subscription model allowing teams to subscribe only to needed apps.
Custom AI app development available for unique Zendesk workflows.

Limitations

Ticket Fields AI feature is currently coming soon and not yet available.
Some nuanced queries may require manual intervention as AI may not handle all complex cases perfectly.

Frequently Asked Questions

Can I subscribe to just one app?
Yes, each Macha AI app solves a specific problem, so you can subscribe only to the ones your team needs without bundles or lock-ins.
What is the pricing model?
Each app has its own pricing model; some are license-based per agent, others are usage-based. Pricing is designed to be simple, transparent, and fair.
Is there a free trial available?
Yes, all apps come with a 7-day free trial with no credit card required. You can request an extension if needed.
Do you offer custom AI app development?
Yes, Macha is open to building custom AI apps tailored to unique Zendesk workflows. Contact them to discuss your use case.
Are enterprise plans available?
Yes, tailored enterprise plans with custom pricing and priority support are available. Contact Macha through the chat widget for details.

Getting Started

  1. 1 Step 1: Explore the Macha AI apps available for Zendesk and select the ones that fit your support needs.
  2. 2 Step 2: Sign up for a 7-day free trial for any app without requiring a credit card.
  3. 3 Step 3: Integrate the chosen Macha AI apps directly into your Zendesk workspace and start using AI-powered features to enhance support workflows.

Support

Chat

Live chat widget available on the website for questions and support.

Documentation

Help center and FAQ resources available on the website.

API

Available: No
Documentation:

No public API documentation mentioned.

Rate Limits:

Not available.

Compare macha with similar tools

See how it stacks up against alternatives

Related Tools

View all 265 →
Free
livechatai

livechatai

LiveChatAI is a GPT-4o-powered AI chatbot platform designed for customer support that instantly resolves 70% of support queries by leveraging your own data sources. It offers easy setup, AI actions, and multi-channel integration to enhance customer service efficiency and user experience.

Chatbots & Assistants
Freemium
wonderchat

wonderchat

Wonderchat is an AI chatbot builder that enables businesses to create custom GPT-powered chatbots for their websites, providing smart, human-like customer service through chat, voice, and phone with 24/7 instant support.

Chatbots & Assistants
Freemium
Dropchat

Dropchat

Dropchat is a no-code platform for building AI-powered customer service chatbots that can be trained on your own documents, web pages, and videos, embedded on your website, and escalated to email or live agents.

Chatbots & Assistants
Freemium
Enumhq

Enumhq

Enum is an AI-powered chatbot and knowledge-base platform that integrates with Crisp to provide 24/7, multilingual customer support by indexing websites, documents, and conversations and answering user queries using multiple LLMs.

Chatbots & Assistants
Freemium
chatwith

chatwith

Chatwith is a no-code platform that allows you to train custom AI chatbots on your own data sources such as websites, PDFs, and videos. It integrates with over 5000 apps and supports multilingual conversations to provide instant, personalized customer support and automate tasks.

Chatbots & Assistants
Contact for pricing
vennie

vennie

vennie 2.0 is a next-generation AI customer support chatbot designed specifically for eCommerce businesses, automating Shopify tasks and integrating directly with ticket systems like Zendesk to provide precise, human-like support in German.

Chatbots & Assistants
Free
novatalks

novatalks

NovaTalks is an omnichannel customer support platform that consolidates all communication channels into a single interface, leveraging AI and automation to enhance customer service, reduce costs, and improve sales for businesses of all sizes.

Chatbots & Assistants
Freemium
webapi-ai-3-0

webapi-ai-3-0

Webapi.ai offers AI-powered customer support agents that engage leads, answer business questions, record customer data, and integrate with any API. It supports multi-channel deployment and advanced dialogue scenarios for seamless customer interactions.

Chatbots & Assistants

Premium Alternatives

Paid
jocondeai

jocondeai

JocondeAI is an AI-powered image generator that creates stunning, high-quality 1024x1024 pixel art from user prompts, suitable for both personal and commercial use.

Generative Art
Paid
Bot9

Bot9

Bot9 is a code-free AI chatbot platform that automates customer support and sales by training a secure assistant on your company data, providing 24/7 multilingual support and integrations to streamline workflows.

Chatbots & Assistants
Enterprise-ready
Paid
PromptPack 100

PromptPack 100

PromptPack 100 offers 100 ready-to-use ChatGPT prompts designed specifically for entrepreneurs, startup founders, and small-business owners to save time, think bigger, and build faster by leveraging AI.

Marketing Artificial Intelligence
Paid
copyflow-pro

copyflow-pro

CopyFlow Pro is an AI-powered tool designed to generate high-converting PPC ad copy quickly, helping marketers create targeted headlines, primary copy, and calls-to-action tailored to their ideal customers.

Copywriting
Paid
Whitecube

Whitecube

AI Yacht Chat by WhiteCube.ai is a purpose-built AI chatbot for the yachting industry that provides 24/7, human-like chat, real-time listings search, CRM integrations and a customizable knowledge base to boost leads and improve customer support.

Chat
Paid
imitate-ai

imitate-ai

Imitate AI is a creative design tool that allows users to generate copyright-free images resembling their original reference pictures using AI technology, simplifying the process of sourcing unique visuals.

Image & Design
Paid
Boltai

Boltai

BoltAI is a native, high-performance macOS app that consolidates 300+ AI models and multiple providers into a single workspace for fast, private, multimodal AI workflows on Mac, iPhone, and iPad.

AI Agents
Paid
groas

groas

groas is an AI-powered platform that transforms every Google search into a profit-generating funnel by deploying specialized AI agents to create unique conversion-driven ads and landing pages, continuously optimizing campaigns to maximize ROI.

Advertising

Explore Related Categories

Explore by Outcome