macha

macha

Macha AI is a suite of Zendesk-native AI applications designed to enhance customer support workflows by providing AI-powered translations, auto-replies, ticket summaries, smart tagging, and knowledge base search, helping support teams work faster and smarter.

macha is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise
#268 in Chatbots & Assistants (268 tools)
Added 0 year ago
28860 directory views this week

Quick Overview

Best for: Chatbots & Assistants

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Chatbots & Assistants

Pricing snapshot

Freemium from Varies by app; some are license-based per agent, others usage-based.

Next step

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macha

Macha AI offers a comprehensive toolkit of AI-powered applications built specifically for Zendesk to help customer support teams improve efficiency and quality of service. The suite includes tools such as AI Copilot for drafting replies and summarizing tickets, an autonomous Auto Reply AI Agent, AI Ticket Translations supporting over 80 languages, AI Knowledge Base search, and AI that learns from past tickets to assist with new ones. Designed for support teams operating in multiple languages and complex workflows, Macha AI integrates seamlessly within Zendesk to streamline support processes without requiring additional tools or agents.

AI customer support chatbot for Shopify and Zendesk, automating responses and improving efficiency.

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Key Features

AI Copilot for Agents

Helps agents draft replies and summarize ticket threads directly within Zendesk to speed up response times.

Auto Reply AI Agent

An autonomous AI agent that drafts and sends replies on behalf of agents, fully hands-off and maintaining brand voice.

AI Ticket Translations

Enables agents to read, write, and reply to tickets in over 80 languages without needing extra translation tools.

AI Knowledge Base

Allows searching of knowledge sources with AI from inside Zendesk to quickly find relevant information.

Past Tickets AI

Learns from historical tickets to assist in solving new support requests more effectively.

Ticket Fields AI (Coming Soon)

AI that reads new tickets and automatically fills in ticket fields to streamline ticket management.

Pricing

Free Tier Available

All apps offer a 7-day free trial with no credit card required; extensions available upon request.

Individual App Pricing

Varies by app; some are license-based per agent, others usage-based.
  • Subscribe only to the apps your team needs
  • Transparent and fair pricing models

Enterprise Plans

Custom pricing with priority support available upon contact.
  • Tailored plans for large organizations
  • Dedicated support and custom features

Use Cases

Multilingual Support

Support teams can provide high-quality responses in multiple languages without hiring additional agents, improving international customer service.

Faster Ticket Resolution

Agents can draft replies and summarize tickets quickly, saving time and increasing productivity.

Automated Customer Replies

The Auto Reply AI Agent can autonomously handle routine replies, reducing agent workload.

Knowledge Base Integration

Agents can quickly find relevant help articles and information directly within Zendesk to assist customers.

Data-Driven Support

Using AI trained on past tickets to improve accuracy and relevance of responses to new tickets.

Integrations

Zendesk

Macha AI apps are fully integrated within the Zendesk platform, enabling seamless AI-powered support workflows.

Benefits

Significant time savings per ticket, improving overall support team efficiency.
Supports over 80 languages, enabling seamless international customer support.
Fully integrated within Zendesk, requiring no additional tools or complex setups.
Maintains data privacy with GDPR compliance and zero data retention policy.
Flexible subscription model allowing teams to subscribe only to needed apps.
Custom AI app development available for unique Zendesk workflows.

Limitations

Ticket Fields AI feature is currently coming soon and not yet available.
Some nuanced queries may require manual intervention as AI may not handle all complex cases perfectly.

Frequently Asked Questions

Can I subscribe to just one app?
Yes, each Macha AI app solves a specific problem, so you can subscribe only to the ones your team needs without bundles or lock-ins.
What is the pricing model?
Each app has its own pricing model; some are license-based per agent, others are usage-based. Pricing is designed to be simple, transparent, and fair.
Is there a free trial available?
Yes, all apps come with a 7-day free trial with no credit card required. You can request an extension if needed.
Do you offer custom AI app development?
Yes, Macha is open to building custom AI apps tailored to unique Zendesk workflows. Contact them to discuss your use case.
Are enterprise plans available?
Yes, tailored enterprise plans with custom pricing and priority support are available. Contact Macha through the chat widget for details.

Getting Started

  1. 1 Step 1: Explore the Macha AI apps available for Zendesk and select the ones that fit your support needs.
  2. 2 Step 2: Sign up for a 7-day free trial for any app without requiring a credit card.
  3. 3 Step 3: Integrate the chosen Macha AI apps directly into your Zendesk workspace and start using AI-powered features to enhance support workflows.

Support

Chat

Live chat widget available on the website for questions and support.

Documentation

Help center and FAQ resources available on the website.

API

Available: No
Documentation:

No public API documentation mentioned.

Rate Limits:

Not available.

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